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<p>Foreword xiii</p> <p>Introduction 1</p> <p><b>Part 1 The New Automation Mindset 15</b></p> <p>1 The New Era of Automation 17</p> <p>2 The Process Mindset 27</p> <p>3 The Growth Mindset 39</p> <p>4 The Scale Mindset 53</p> <p><b>Part 2 Architectural Underpinnings 67</b></p> <p>5 Orchestration 69</p> <p>6 Plasticity 81</p> <p>7 Democratization 95</p> <p><b>Part 3 A Practitioner’s Guide to World Class Automation 109</b></p> <p>8 Mastering Your Automation Journey 111</p> <p>9 The Back Office 121</p> <p>10 The Front Office 137</p> <p>11 The Employee Experience 153</p> <p>12 The Customer Experience 169</p> <p>13 Supplier Operations 181</p> <p>14 The Platform-Driven Business 195</p> <p><b>Part 4 Making it Happen 207</b></p> <p>15 The Enterprise AI Platform 209</p> <p>16 The Automation Ecosystem 217</p> <p>17 Enterprise Automation 241</p> <p>18 The New Operating Model 259</p> <p>19 The Future of the Enterprise 269</p> <p>20 The New Career Paths 279</p> <p>Appendix A: Key Roles for Democratization 291</p> <p>Acknowledgments 297</p> <p>About the Authors 299</p> <p>Index 303</p>

<p><b>VIJAY TELLA</b> is founder and CEO of the automation platform Workato. Workato was recently named to the Forbes Cloud 100, the Deloitte Fast 500, and the CNBC Disruptor 50. The company is the culmination of his pioneering work in both the enterprise automation and consumer-facing software spaces. This includes being the founding VP of Engineering at TIBCO, the Chief Strategy Officer of Oracle Fusion Middleware, and the CEO of real time video company, Qik, now part of Skype.

<p><b>Praise for THE NEW AUTOMATION MINDSET</b> <p>“No one in enterprise middleware has had a more impactful journey than Vijay Tella. We are so lucky, because in this book, he shares his secrets.”<BR> <b>—Amit Bendov,</b> CEO, Gong <p>“This book does an outstanding job of explaining the essential three mindsets which will separate successful people and companies from those that fall behind. A must-read for those who would be on the forefront of this transformation.”<BR> <b>—Ted Shelton,</b> Partner, Bain & Company <p>“<i>The New Automation Mindset</i> is a set of powerful insights to help enterprises get off the traditional automation treadmill and onto the transformation fast-track with true business adaptability.”<BR> <b>— Arthur Hu,</b> Global CIO, Lenovo <p>“Vijay is the one person I know of who can pen the words that the market needs right now. I expect to reread this book over the next several years.”<BR> <b>—Anand Birje,</b> CEO, Encora, former President of Digital Business Services, HCL <p>“If AI and automation are core to your IT and business strategy, you must read this book.”<BR> <b>—Wendy Pfeiffer,</b> former CIO, Nutanix and GoPro <p>“The practical examples and case studies make this book a useful reference that can be applied in real-world scenarios for years to come.”<BR> <b>—Mohit Rao,</b> Head of IT Innovation, Atlassian <p>“AI is going to accelerate the change of the current landscape. <i>The New Automation Mindset</i> is a truly frame-breaking masterpiece that propels readers into the forefront of that revolution.”<BR> <b>—Andy Nallappan,</b> CTO, Head of Software Engineering and Operations, Broadcom <p>“This is the book for business leaders who want to win.”<BR> <b>—Bob Myers,</b> 4-time champion as GM of the Golden State Warriors, 2-time NBA executive of the year

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