Details

Unleashing the Power of IT


Unleashing the Power of IT

Bringing People, Business, and Technology Together
Wiley CIO 1. Aufl.

von: Dan Roberts

27,99 €

Verlag: Wiley
Format: EPUB
Veröffentl.: 06.04.2011
ISBN/EAN: 9781118044506
Sprache: englisch
Anzahl Seiten: 288

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.

Beschreibungen

Timely guidance for transforming IT into a strategic business partner <p>Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. <i>Unleashing the Power of IT</i> describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment.</p> <ul> <li>Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture </li> <li>Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives </li> <li>Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships </li> </ul> <p>A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.</p>
<p>Foreword ix</p> <p>Preface xiii</p> <p>Acknowledgments xvii</p> <p><b>CHAPTER 1 Creating Your Twenty-First Century Workforce and Culture 1</b></p> <p>Core Skills for Success 3</p> <p>A Consistent Terminology 4</p> <p>Who Will Benefit Most 5</p> <p>Leveraging This Book 6</p> <p><b>CHAPTER 2 Transforming Your IT Team 9</b></p> <p>How to Make This Transition: Learn to Think Differently 13</p> <p>Five Critical Success Factors that Enable IT Organizational Excellence 19</p> <p>Conclusion: High-Performance Reality 28</p> <p><b>CHAPTER 3 Building a Client-Focused IT Culture 31</b></p> <p>What Good Service Looks Like 33</p> <p>Service Skills and Mindsets 38</p> <p>Strategies for Developing a Service Mentality 46</p> <p>Conclusion 51</p> <p><b>CHAPTER 4 Evolving into the Role of Consultant 55</b></p> <p>What Exactly Is a Consultant’s Role, Anyway? 58</p> <p>Why Do I Need to Become More Consultative? 60</p> <p>Learning to Change Hats: The Four Roles of IT 62</p> <p>So, How Do I Become a Consultant? 64</p> <p>How Difficult Can This Be? 72</p> <p>Conclusion 74</p> <p><b>CHAPTER 5 Negotiating: Getting What You Want without Damaging the Relationship 77</b></p> <p>Position versus Interest Negotiations 79</p> <p>Three Key Factors; Three-Step Process 82</p> <p>Applying the Key Factors to the Second Step: Information Exchange 89</p> <p>The Final Step: Now Comes the Bargaining 91</p> <p>Conclusion: Effective Negotiators Are Made, Not Born 92</p> <p>Notes 94</p> <p><b>CHAPTER 6 Managing Projects: The Science and the Art 97</b></p> <p>The Building Blocks of Project Management 100</p> <p>Structuring Projects for Success 104</p> <p>Developing Plans that Work 105</p> <p>Managing to Successful Completion 108</p> <p>The Four Tenets of the Project Manager’s Mindset 112</p> <p>Conclusion: Thinking like a Project Manager 118</p> <p><b>CHAPTER 7 Changing Your Requirements-Gathering Mindset 121</b></p> <p>The What, Not the How 124</p> <p>The Importance of the Interview 127</p> <p>Communicating through Pictures 131</p> <p>Writing a Solid Requirements Document 134</p> <p>Conclusion 136</p> <p><b>CHAPTER 8 Sharpening Your Political Savvy 139</b></p> <p>Picturing Yourself as a Political Player 141</p> <p>IT and Politics: Historically Strange Bedfellows 142</p> <p>A Five-Step Process for Developing Political Awareness 145</p> <p>Developing Political Skills 150</p> <p>Conclusion 156</p> <p><b>CHAPTER 9 Marketing IT’s Value 159</b></p> <p>Marketing to the IT Department 162</p> <p>Build Partnerships 165</p> <p>Differentiate Yourself 166</p> <p>Establish Credibility 168</p> <p>Create Product and Service Awareness 169</p> <p>Develop a Formal Plan 172</p> <p>Determining Success 172</p> <p>Conclusion 174</p> <p><b>CHAPTER 10 Managing the Vendor Relationship 177</b></p> <p>Both Sides of the Coin 178</p> <p>Preparing for a New Role 180</p> <p>Getting a Fresh Start 182</p> <p>Seven Phases of Managing Vendor Partnerships 185</p> <p>Conclusion 200</p> <p><b>CHAPTER 11 Driving Change with Intent 203</b></p> <p>Defining Terms 205</p> <p>The Components of Change 205</p> <p>Achieving Commitment Is Essential for Sustaining Change 206</p> <p>Change Takes a Community 211</p> <p>Clarity Precedes Activity 214</p> <p>Messaging the Change 217</p> <p>Conclusion 220</p> <p><b>CHAPTER 12 Putting the Book into Action: Stories from the Trenches 223</b></p> <p>A Newly Consultative IT Function Helps Drive St. Luke’s Health System Transformation 224</p> <p>At Marriott, a Transformed IT-Business Relationship Is the Underpinning for Hospitality Giant’s Success 231</p> <p>At Bowdoin College, Trust in IT Created a Culture of Change within a Haven of Liberal Arts 236</p> <p>Conclusion 242</p> <p>A Call to Action: Create Your Road Map for IT Transformation 243</p> <p>Bibliography 245</p> <p>About the Contributors 253</p> <p>About O&A 257</p> <p>Index 259</p>
<b>Dan Roberts</b> is President and CEO of Ouellette & Associates Consulting, Inc., the IT leadership and professional development company known globally for developing the "human side" of the IT equation. Drawing on more than twenty-five years of industry experience, and based on their work helping more than 3,000 IT organizations transform their workforces and cultures, Roberts and his team share a road map for succeeding in today's increasingly complex, ever-changing business environment. Roberts has contributed to several books and published numerous articles in leading industry journals on topics relating to IT transformation and preparing IT for the future. To learn more, visit www.ouellette-online.com. <p><b>OUELLETTE & ASSOCIATES CONSULTING, INC</b>., has worked with more than 3,000 IT and shared service organizations since its founding in 1984 and is the leading provider of IT professional development and project management training, focusing on the "human side of technology." <i>Unleashing the Power of IT: Bringing People, Business, and Technology Together</i> has been years in the making and is based on this extensive real-world experience.</p>
<p><b>Praise for <i>Unleashing the Power of IT</i></b> <p>"Ouellette & Associates has done an excellent job outlining the critical elements of a collaborative IT environment and pointing out the steps IT professionals can take to become strategic business partners. <i>Unleashing the Power of IT: Bringing People, Business and Technology Together</i> offers keen insight into ways we can maximize our skills to create value for businesses. The advice in the book is practical and, most important, actionable." <br/><b>—Barbara Koster, Senior Vice President and Chief Information Officer, Prudential Financial, Inc.</b> <p>"O&A continues to lay down the foundation for the future. Just like they have been doing for over twenty-five years, O&A has captured the pulse of the industry. Their vision in defining the transformation of IT is exactly where we all should be focused. The game has changed, and O&A recognizes the need to transform ourselves into a new set of skills that are in tune with our organizations." <br/><b>—Alan Guibord, Founder, The Advisory Council</b> <p>"This book is concise and readable. More importantly, it provides insights and examples to which any IT leader can relate. Anyone that wants to get better, and make their organization better, will find ideas and action plans in this book." <br/><b>—Don Imholz, CIO, Centene Corporation</b> <p>"During my years as CIO, I have learned that the role is quite complex and success requires close attention to a very broad range of responsibilities. O&A's new book provides a practical, thought-provoking road map for those IT leaders who are striving for organizational excellence. Bringing people, business, and technology together is the theme of the book and serves as a constant reminder of the balance required by the transformational leader. I highly recommend that IT leaders read and then re-read this book." <br/><b>—Don Desiderato, Principal, Novarica Insurance Practice</b>

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