Details

The Nonprofit Outcomes Toolbox

A Complete Guide to Program Effectiveness, Performance Measurement, and Results
Wiley Nonprofit Authority, Band 1 1. Aufl.

von: Robert M. Penna
58,99 €
Verlag:	Wiley
Format:	EPUB
Veröffentl.:	04.04.2011
ISBN/EAN:	9781118044469
Sprache:	englisch
Anzahl Seiten:	384

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Beschreibungen

Titelbeschreibung

An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available. <ul> <li>Shows how to identify and set meaningful, sustainable outcomes</li> <li>Illustrates how to track and manage with outcomes</li> <li>Offers guidance in assessing capacity, and using outcome-based communications</li> <li>Features a companion Web site with the tools found in this book</li> </ul> Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

Inhaltsverzeichnis

Image Credits x Foreword xiii How to Use This Book xv Author’s Notes xvii Acknowledgments xix Introduction 1 Part One: The Basics Chapter 1: Approaching Outcomes 7 Outcomes: The Third Stage of Management 8 The Problem Approach 10 The Activity Approach 11 The Process Approach 12 The Vision Approach 13 In Summary 15 Chapter 2: The Language of Outcomes 17 Understanding the Language 17 Shifting Perspectives 27 From Funder to Investor 28 From Activity to Results 31 From Service to Change 32 Chapter 3: The Shape of Outcomes 35 The Importance of a Target 35 Characteristics of Well-Defined Outcome Statements 36 Positive Improvement 36 Meaningful 38 Sustainable 39 Bound in Time 42 Bound in Number 43 Narrowly Focused . . . 47 . . . and Doable (with a Stretch!) 48 Measurable 49 Verifiable 54 Chapter 4: Finding Your Outcomes 57 You Get What You Measure 57 Results-Based Accountability (RBA) 62 A Common Outcome Framework 65 Outcomes and Indicators 66 Knowledge/Learning/Attitude 66 Behavior 66 Condition/Status 67 Part Two: Working With Outcomes Chapter 5: Planning with Outcomes 73 Outcome Management Framework 76 Another Approach 84 Chapter 6: The Capacity for Outcomes 93 Another Tool: SEED 116 Chapter 7: Tracking with Outcomes 121 Chapter 8: Learning with Outcomes 135 Data versus Information versus Knowledge 135 Chapter 9: Communicating with Outcomes 155 The Smart Chart 159 Chapter 10: Communicating Our Outcomes 171 Scales and Ladders 174 The Program Results Story 184 Three Core Questions: Audience, Content, and Flow 197 The Story Pyramid 200 Part Three: Advanced Tools Chapter 11: The Power of Six Sigma 211 Chapter 12: Keeping It All in Balance 241 Typical Scorecard 242 The Public Sector Scorecard 243 A Governmental Scorecard 245 A Social Sector Scorecard 246 An OASAS Scorecard 247 Chapter 13: Budgeting with Outcomes 255 Chapter 14: Outcomes in Administration 261 Writing the Results Description 264 Part Four: Other Tools and Perspectives Chapter 15: A Different View of Nonprofits 271 Chapter 16: Thinking about Value 279 Chapter 17: Building Value In 291 Chapter 18: A Few Final Tools . . . 305 Looking for Trouble: FMEA 305 Gone Fishin’: A Cause and Effect Analysis 312 TRIZ: Considering the Contradictions 316 One Final Tool: Process Management 319 Process Documentation 320 Process Mapping 324 Value Stream Mapping 326 Conclusion Wrapping It All Up 333 Appendix 335 Notes 338 About The Rensselaerville Institute 346 About Charity Navigator 347 About the Author 348 Index 349

Autorenportrait

ROBERT M. PENNA, PHD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.

Back cover copy

One of the most talked about subjects in the nonprofit field is the question of effectiveness, performance measurement, and results—collectively referred to as "outcomes." Nonprofit organizations are increasingly being pressed to measure and report their outcomes regularly to funders and other constituents; in addition, service organizations need some form of regular feedback on their outcomes to help them improve their services.??The Nonprofit Outcomes Toolbox identifies the stages in the use of outcomes and shows you how to implement specific facets of certain models to increase capacity and achieve desired results in your organization. Written by Robert Penna—a leading outcomes expert—and sponsored by The Rensselaerville Institute and Charity Navigator, the nation's foremost charity rating service—The Nonprofit Outcomes Toolbox compiles the most significant strides that have been made in the performance of nonprofits. This valuable wtoolbox digs deep to go beyond the familiar limits of the social sector to illustrate how tools and approaches used in the corporate sector can be of great analytical and practical use to nonprofits as well. Through the use of worksheets and examples, Dr. Penna offers structured guidance on how to tailor these tools to your organization's unique challenges and equip your "toolbox" to suit your program or organization's needs. Designed to be used by those who are new to outcomes as well as anyone looking for a refresher, The Nonprofit Outcomes Toolbox is divided into four accessible sections: <ul> <li>Basics: Putting outcomes into an overall managerial context, contrasting the outcomes approach with several more common approaches to program design, the vocabulary of outcomes, the characteristics of good outcomes, and identifying outcomes relevant to your program</li> <li>Working with Outcomes: Planning with outcomes, the different levels of organizational capacity and capacity assessment, using outcomes to track progress, the key characteristics of a good "Lessons Learned" system, and outcome-based communications</li> <li>Advanced Tools: Six Sigma methodology, The Balanced Scorecard, key insights from the service economy, and an array of ideas from Value Engineering, Process Mapping, inventive problem solving, Failure Mode Effect Analysis, personnel recruitment and evaluation, budgeting with outcomes, and the creation of a value proposition for your program or organization</li> <li>Other Tools & Perspectives: SERVQUAL analysis, Cost vs. Worth vs. Value, building value in, and process mapping</li> </ul> Accompanied by a dynamic website to help you implement the concepts presented in the book, The Nonprofit Outcomes Toolbox puts an arsenal of tools at your fingertips to help your nonprofit perform more efficiently, effectively, and productively, from top to bottom.