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<p>Foreword by Martine Brasseur ix</p> <p>Foreword by Claude Berghmans xiii</p> <p>Preface xvii</p> <p>Introduction xxi</p> <p><b>Chapter 1. Emotion 1</b></p> <p>1.1. Emotion: a complex concept 1</p> <p>1.2. Expression 6</p> <p>1.3. An adjustment tool 8</p> <p>1.4. A neurological system 10</p> <p>1.5. A complex system 12</p> <p>1.6. Subject to dissonance and inhibition 13</p> <p>1.7. Contagion 14</p> <p><b>Chapter 2. Managing Individuals 19</b></p> <p>2.1. The art of managing customer focus: the relations dependent on monitoring and margins to maneuver 19</p> <p>2.1.1. Organizational norms 21</p> <p>2.1.2. Dissonances 23</p> <p>2.2. The art of motivating: commitment and satisfaction 27</p> <p>2.2.1. Different types of commitment 27</p> <p>2.2.2. Commitment–satisfaction–e-motion 29</p> <p>2.3. The art of administering well: the process approach, a proactive and sustainable method 31</p> <p>2.3.1. Emo-management, a process that concerns everyone 32</p> <p>2.3.2. A multitude of effects in the workplace 35</p> <p>2.3.3. Levers for managing 38</p> <p>2.4. The art of ensuring health and safety in the workplace: well-being at work 42</p> <p>2.4.1. A neurobiological process 43</p> <p>2.4.2. Reasons to become ill? 44</p> <p>2.4.3. Real consequences? 45</p> <p>2.4.4. A schema like this in business? 48</p> <p>2.5. A factual approach for effective decision-making: knowledge of the emotional decision-making process 52</p> <p>2.5.1. Decision and emotion 52</p> <p>2.5.2. Decision and emotion, at the origin: a rejection 53</p> <p>2.5.3. Decision and the neurobiological process 57</p> <p>2.5.4. Decision and emo-management? 60</p> <p>2.5.5. Decision, emo-management and contagion 62</p> <p><b>Chapter 3. Managing a Collective 65</b></p> <p>3.1. An evidence-based approach for effective collective decision-making: understanding the process of emo-decisional contagion 65</p> <p>3.2. The art of leading: authentic leadership and emotional intelligence 69</p> <p>3.2.1. The manager and emotions 70</p> <p>3.2.2. The manager and emotional intelligence 71</p> <p>3.2.3. Is everyone capable of emo-managing? 73</p> <p>3.3. The art of reconciling the present with the future: the principle of continuous improvement 75</p> <p>3.3.1. Change and emotion 76</p> <p>3.3.2. Change = trust = emotion 78</p> <p>3.3.3. Change, a shared emotional acceptance 81</p> <p>3.3.4. Lever for the acceptance of change through emo-management 82</p> <p>3.4. The art of bringing people together: mutually beneficial relations with others and the social aspect of managerial responsibility 84</p> <p>3.4.1. Collective emotion, arsenal of emo-management 85</p> <p>3.4.2. A paradoxical arsenal: positive and negative effects 86</p> <p>3.5. The art of managing diversity: learning and creating collectively 89</p> <p>3.5.1. Diversity between conflicts and group work 90</p> <p>3.5.2. Managing diversity with emo-management 93</p> <p>3.5.3. Emo-management, a factor in diversity 94</p> <p>3.6. A common point: an essential element for collective intelligence, emotional contagion 99</p> <p>3.6.1. Emo-management: dealing with emotional contagion 101</p> <p>3.6.2. Mathematical and economic tools to better manage emotional contagion 101</p> <p>Conclusion 107</p> <p>Bibliography 115</p> <p>Index 143</p> <p> </p>

<p><b>Delphine Van Hoorebeke</b>, University of Toulon, France.</p>

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