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<p>Foreword ix</p> <p>Introduction xi</p> <p>Acknowledgements xv</p> <p>1 Business Planning 1</p> <p>2 Change Management 13</p> <p>3 Customer Relationship Management 45</p> <p>4 Decision Making and Problem Resolution 55</p> <p>5 Financial Management 83</p> <p>6 International Management 93</p> <p>7 Marketing Management 103</p> <p>8 Organizational Development 125</p> <p>9 People-Focused Performance Management 139</p> <p>10 Process Improvement 173</p> <p>11 Product Management 183</p> <p>12 Project Management 195</p> <p>13 Quality Management 211</p> <p>14 Risk Management 227</p> <p>15 Strategic Management 243</p> <p>16 Supply Chain Management 263</p> <p>17 Time Management 287</p> <p>18 Undertaking Research 301</p> <p>19 Working as a Management Consultant 311</p> <p>20 Workshop Facilitation 333</p> <p>References 349</p> <p>Index 355</p>

"A must-have for all practising and aspiring consultants and strategists". (<i>Government Opportunities</i>, March 2008)

<p><b>Simon Burtonshaw-Gunn</b> has worked on management consultancy projects in the UK, Libya, the Republic of Kazakhstan, Indonesia, and the Kingdom of Saudi Arabia. In addition he has designed and delivered management training as part of a European Union co-operation programme in, Bangladesh, Thailand, Sri Lanka, Indonesia, Malaysia, the Philippines, Vietnam and India. <p>He has a strong academic background evidenced by two Master's degrees in management strategy topics together with a PhD by research in partnering and collaborative working. To complement his academic achievements his experience is recognized with Fellowship of four professional institutions including the UK's Chartered Management Institute and the Institute of Business Consulting. For a period of four years he held the position of a Post-doctorate Research Fellow at the Manchester Metropolitan University relinquishing this at the beginning of 2005 to take up the role of a Visiting Professor at the University of Salford in Greater Manchester. Here he served for almost three years in the 6* research rated School of the Built Environment before being appointed as the first Visiting Professor to the new Salford Business School. <p>Professor Burtonshaw-Gunn has been a research examiner for the UK's Chartered Institute of Purchasing and Supply (CIPS) since 2002, is an external member of the Resources Committee at the University of Bolton and since mid 2007 became a member of the Court at the University of Leeds for a two-year term. <p>Simon is also a member of an academic research group (International Supply Chain Risk Management) and has presented conference papers in Sweden, the USA, UK, Hungary and India, together with a number of refereed publications, professional journal articles and textbook contributions.??He works as a Principal Management Consultant in the UK offices of the international risk management consultancy company, Risktec Solutions Limited.

<p>The purpose of this book is not to short-cut any formal learning and understanding of the use of established and practical management tools and techniques but to provide an easy access to various management approaches through a collection of models and brief prompting notes. As such this book will be of value for, practising managers, students and management consultants; whether undertaking assignments for external clients or working within their own organizations in an advisory capacity. The book not only supports the Institute of Business Consulting's Certificate and Diploma programmes but also provides a wide range of models and brief notes on over twenty recognizable skill sectors within management fields and specialisms. <p><b><i>The Essential Management Toolbox</i></b>: <ul> <li>Includes diagrams that aid the process of quick reference and ease of understanding</li> <li>Covers a wide range of consultancy tools and techniques that are well displayed, well described, and well referenced</li> <li>Is the first reference source that concisely lists and describes management consultancy tools and techniques across such a wide range of sectors</li> </ul>

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