Details

The Digital Marketer


The Digital Marketer

Ten New Skills You Must Learn to Stay Relevant and Customer-Centric
1. Aufl.

von: Larry Weber, Lisa Leslie Henderson

16,99 €

Verlag: Wiley
Format: PDF
Veröffentl.: 14.04.2014
ISBN/EAN: 9781118760970
Sprache: englisch
Anzahl Seiten: 368

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.

Beschreibungen

Big data. Digital loyalty programs. Predictive analytics. Contextualized content. Are you ready? These are just a few of the newest trends in digital marketing that are part of our everyday world. In The Digital Marketer: Ten New Skills You Must Learn to Stay Relevant and Customer-Centric, digital marketing guru Larry Weber and business writer and consultant Lisa Leslie Henderson explain the latest digital tools and trends used in today's marketing initiatives. The Digital Marketer explains: The ins and outs of this brave new world of digital marketing The specific techniques needed to achieve high customer engagement The modern innovations that help you outperform the competition The best targeting and positioning practices for today's digital era How customer insights derived from big and small data and analytics, combined with software, design, and creativity can create the customer experience differential With the authors' decades of combined experience filling its pages, The Digital Marketer gives every marketer the tools they need to reinvent their marketing function and business practices. It helps businesses learn to adapt to a customer-centric era and teaches specific techniques for engaging customers effectively through technology. The book is an essential read for businesses of all sizes wanting to learn how to engage with customers in meaningful, profitable, and mutually beneficial ways.
Acknowledgments vii Foreword George F. Colony ix Introduction xiii 1 The 10 Essential Skills EveryMarketer Needs 1 2 How Organizations Are Adapting to the Customer-Centric Era 47 3 Build a Successful Marketing Career (Hint: Standing Still Is Extraordinarily Risky) 67 4 Design Valuable Customer Experiences 95 5 Find Actionable Insight in Big Data and Marketing Analytics 126 6 Employ Entrepreneurial Thinking for Discernment and Agility 157 7 Create a Content Experience Strategy That Delivers 177 8 Engage Customers via Social Communities 213 9 Maximize Marketing Impact with Converged Media 241 10 Drive Sales with Marketing Automation 266 11 CraftWorthwhile Loyalty and Digital Couponing Programs 283 12 Ignite Customer-Centricity Everywhere 299 Notes 317 Index 345
Larry Weber (Boston, MA) is Chairman and CEO of Racepoint Global, an advanced marketing services agency. He is the founder of Weber Shandwick and MITX, the world’s largest Internet marketing association, and the author of four previous books on marketing, technology, and leadership. www.racepointglobal.com Lisa Leslie Henderson (Boston, MA) writes, teaches, and consults on the changing face of marketing, creativity and innovation, and social entrepreneurship. This is the second book upon which she has collaborated with Larry Weber. www.lisalesliehenderson.com
Big data. Digital loyalty programs. Predictive analytics. Contextualized content. Are you ready? These are just a few of the newest trends in digital marketing that are part of our everyday world. In The Digital Marketer: Ten New Skills You Must Learn to Stay Relevant and Customer-Centric, digital marketing guru Larry Weber and business writer and consultant Lisa Leslie Henderson explain the latest digital tools and trends used in today’s marketing initiatives. Modern communications technology is irrevocably altering human behavior and causing seismic shifts in marketing philosophy, practices, and careers. Although marketing is still about creating and keeping customers, the how-to questions for accomplishing this have changed considerably. To help make sense of it all, The Digital Marketer explains: The ins and outs of this brave new world of digital marketing The specific techniques needed to achieve high customer engagement The modern innovations that help you outperform the competition The best targeting and positioning practices for today’s digital era How customer insights derived from big and small data and analytics, combined with software, design, and creativity can create the customer experience differential Just five years ago marketing was a very different practice. Today powerful new digital tools and updated approaches have transformed the field, merging together long-held marketing and advertising roles to form a new era in customer-centric marketing practices. The Digital Marketer teaches you how to connect with today’s informed and vocal customers by moving away from traditional producer-based strategies. Instead, companies will learn to set new standards for their customers’ experiences to make their marketing activities more personal and meaningful. The authors team up to not only help you understand and implement this new style of marketing, but to also make sense of the rapidly evolving technology available today. The book includes full discussions of critical marketing topics, such as native advertising, social communities, marketing automation, software integration, ubiquitous mobile and tablet technology, location-based services, design thinking, customer journey analysis, rich content, blending new and traditional media, marketing attribution analysis, marketing agility, and more. These new tools and practices are disruptive and multifaceted and can be overwhelming. The Digital Marketer reduces this complexity by distilling them into 10 skills, using concrete case studies and examples as illustrations. The authors also develop an overarching framework to explain how these skills work in sync to create remarkable customer experience — the primary source of differentiation for organizations across every sector going forward. With the authors’ decades of combined experience filling its pages, The Digital Marketer gives every marketer the tools they need to reinvent their marketing function and business practices. It helps businesses learn to adapt to a customer-centric era and teaches specific techniques for engaging customers effectively through technology. The book is an essential read for businesses of all sizes wanting to learn how to engage with customers in meaningful, profitable, and mutually beneficial ways.
Praise for The Digital Marketer “The world of work changes faster than ever. As Larry Weber and Lisa Henderson explain here, ‘Standing still is extraordinarily risky.’ But taking action just to take action is no solution. With so many options at hand, it’s important to think strategically. This book can help marketing professionals see what new tools are out there, what’s working for others, and what might work for them.” —Reid Hoffman, cofounder and chairman of LinkedIn, and coauthor of the #1 New York Times bestseller The Start-up of You “On the surface, thinking about how to market successfully in a consumer-centric world sounds simple. But, it’s actually not. There are more marketing channels to consider. There is far more relevant data to analyze. Consumers are less loyal and more fickle than ever. The effects of social media and mobile technologies are everywhere. And, of course, technology is changing at lightning speed. Marketers everywhere need to embrace this new customer-centric world, not ignore it. The ‘digital genie’ isn’t going back into her bottle and neither is the consumer. We are at the beginning of a long, exciting evolution in marketing. Enter The Digital Marketer, Larry Weber and Lisa Leslie Henderson’s new book. It is a must-read guide on how to become a leader in this new world.” —Linda B. Gridley, President and CEO, Gridley and Company LLC “The Digital Marketer comes at the perfect time, as customers take control of the buying process. At eBay we live this every day, and know how important keeping the customer at the center of our work is. The Digital Marketer is an excellent guide to the new marketing reality!” —John Donahoe, President and CEO, eBay Inc. “Weber has a keen understanding of the future of marketing. As the brave new world of digital marketing gets more complicated, and brands need to engage more with their customers—a trusted guide is necessary. The Digital Marketer is that guide.” —Linda Boff, Executive Director, Global Digital Marketing, GE “Weber captures the essence of what every marketer needs to know as technology becomes increasingly embedded in our lives in multiple formats from tablets, to embedded devices, all the way down to levels like sensors in traffic lights. The massive amount of resulting data and the ability to process it enables a more sophisticated marketing experience that every marketer needs to be ready for. Are you?” —Ian Drew, Chief Marketing Officer and EVP, ARM

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