The Busy Leader's HandbookHow To Lead People and Places That Thrive
A comprehensive book of “need-to-know” insights for busy leaders Being a great leader means getting the fundamentals right. It also means consistently doing the “little things” that make a positive difference in the lives of employees, customers, and other stakeholders. The Busy Leader’s Handbook: How to Lead People and Places That Thrive is a practical, easy-to-use book filled with gentle reminders of what we should be doing every day—especially when work is at its most intense. The Handbook is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies. Short, succinct, and accessible, each chapter is “stand-alone,” offering helpful advice for meeting common business challenges. Plus, the strategies, approaches, and tactics are designed to be put into action immediately. Best-selling author, businessman, visionary, and entrepreneur Quint Studer draws on his 30-plus years of experience in helping organizations of all sizes and leaders at every level reach peak performance. Comprehensive in scope, his book overflows with insights and practical advice to help you make smart leadership decisions. For example: Why putting the right foundational structures in place early on creates clarity and heads off problems that cause businesses to struggle and fail The importance of followership: why being a good leader requires that you first be a good follower Why we tend to run from self-disruption and a sense of being unsettled (and how to learn to embrace them instead) Why leaders should seek consent, not consensus How to engage employees and create a positive workplace culture How to help employees find meaning and purpose in their work How to conduct difficult conversations and resolve conflicts—and why having these skills (or not) can make or break you as a leader Advice for attracting and hiring the best talent, retaining them over time, and dealing with the low performers who drive them away Why mentoring is so powerful and how to encourage it inside your company Tips and tactics for seeing the world through your customer’s eyes How to reduce customer anxiety (and encourage them to buy) with the right words at the right times for the right reasons The Busy Leader’s Handbook functions as a desk reference and pocket guide for anyone in a leadership position. It’s also a great training tool for onboarding new leaders. Whether you work for a start-up, a small or mid-size business, or a large corporation, this book will change how you think, inspire you to do your job better—and help your organization thrive.
How to Approach This Book xvii “Wait . . . Didn’t I Read This in Another Chapter?” xix Section 1 The Leader in You: Key Skills and Behaviors 1 1 Strive to Be Self-Aware and Coachable 3 2 Invite Feedback from Others and Don’t Take it Personally; Instead, Take Ownership 7 3 To Be a Good Leader, First Learn to Be a Good Follower 13 4 Quiet the Ego and Lead with Humility 19 5 Let Values Be Your Guide 25 6 Be a Good Communicator 31 7 Know How to Get Things Done: Hit the Brakes on the Ideas; Hit the Gas on the Execution 37 8 Get Intentional About Time Management 41 9 Grace Under Fire: How to Manage Yourself During Stressful, Busy Times 49 10 Change the Way You Think About Change 55 11 Embracing Discomfort: Why Allowing Yourself to Be Unsettled Makes You a Better Leader 63 12 Clarity Counts: How and Why Leaders Should Give Clear Guidance on Rules 69 13 Face Conflict Head-on: Why Conflict Resolution is the Ultimate Business Skill 73 14 Reaching Resolution: How to Have Tough Conversations without Damaging Relationships 77 15 Drill Down on Generalizations 81 Section 2 Optimizing Employee Performance 85 16 Creating a Positive Workplace Culture 87 17 The Secret to Strong Relationships: Manage the Emotional Bank Account 93 18 Positive Recognition Changes Everything: The Art of Rewarding, Recognizing, and Saying Thank You 97 19 Meaning, Purpose, and Engagement: How Great Leaders Effectively Connect All Three 103 20 Help Employees Understand the Meaning of Their Work 111 21 Psychological Safety: Making it Comfortable for People to Tell the Truth and Take Risks 117 22 Know What the What is for Others (and Communicate Your Own What) 123 23 Don’t Resort to We/Theyism; Don’t Let Others Practice It, Either 127 24 Create a Culture of Ownership Inside Your Company 131 25 Mentors Matter: Here’s How to Be One and How to Work with One 137 26 Reducing Workplace Drama: How it Harms Your Company and How to Shut it Down 143 27 Make an Effort to Become a Millennial-Friendly Leader 147 28 Be a Positive Ambassador for Your Organization—and Teach Others to Do the Same 153 Section 3 Strategic/Foundational Topics 159 29 The Case for Structure: Why Companies Should Hardwire Processes, Practices, and Other Foundational Building Blocks 161 30 Define and Live Your Mission, Vision, and Values 165 31 Set Big, Bold, Clear Goals and Communicate Them to All Employees 171 32 Put “Official” (Written) Standards of Behavior in Place 175 33 The Power of Metrics: How Measuring the Important Things Helps Us Be the Best We Can Be 183 34 The Middle Manager Impact: Why a Strong Leader Development System is Crucial 189 35 Hiring the Right People: Creative Ways to Recruit and Hire 193 36 Retention: The First 90 Days and Beyond 199 37 Create a Training and Development System That Motivates Employees to Learn 207 38 Performance Reviews That Make a Difference 213 39 Customer Satisfaction Starts with Employee Engagement: Have a Process to Regularly Measure Both 219 40 Put a Well-Run Meeting System in Place: Why a Large-Group/Small-Group Approach Often Works Best 225 41 Focus on What Right Looks Like: How to Collect and Move Best Practices 233 A Final Thought: Putting it All into Practice 237 Acknowledgments 239 About the Author 243 Index 247 How Quint Studer Can Help Your Organization. . .and Your Community 263
QUINT STUDER is a lifelong businessman, entrepreneur, and student of leadership. He not only teaches it, he has done it. He has worked with individuals at all levels and across a variety of industries to help them become better leaders and create high-performing organizations. He seeks always to simplify high-impact leader behaviors and tactics for others. Quint has a great love for teaching his insights in books and has authored eight of them in addition to The Busy Leader's Handbook. His book Results That Last reached number seven on the Wall Street Journal bestseller list. He currently serves as the Entrepreneur-in-Residence at the University of West Florida.
A Concise, Easy-to-Use Guide on the Basics of Good Leadership No matter if you are new to your role as leader, or have years of experience, The Busy Leader's Handbook offers a quick and easy resource filled with the "how-to" strategies that can be put into action right away. The book's tactics are designed for hardworking leaders who are short on time and are searching for a guide for getting the fundamentals right and doing the little things that can make a big difference to overall performance. Each chapter in the Handbook is filled with stand-alone best practices, tools, tips, and tactics for involving employees, revitalizing cultures, delighting customers, and building high-performance companies. Written by entrepreneur, visionary, and Wall Street Journal best-selling author Quint Studer, the Handbook draws on his 30-plus years of experience in helping organizations of all sizes and leaders at every level reach peak performance. The book contains the approaches that have proven to get results time and time again. Studer explores the key leadership skills and behaviors that stellar leaders tend to possess. Developing and refining these skills gives any leader the ability to be the best they can be. The author also shows what it takes for leaders to optimize employee performance. Savvy leaders create environments in which people can grow, thrive, and find a powerful sense of meaning. Leaders that develop a positive, engaging, and productive workplace culture give their individual employees and team members the opportunity to shine as never before. The Busy Leader's Handbook offers time-tested advice for creating the structure, processes, and groundwork needed to build a successful organization. Share the book's ideas and strategies with your organization's managers and other leaders. Once the leaders and managers within your company embrace the tactics outlined in the Handbook, you will be giving your company the boost it needs to thrive today and in the future.
PRAISE FOR THE BUSY LEADER'S HANDBOOK "People frequently ask me about the best path to becoming a successful leader. My favorite new answer is, 'Hang around Quint Studer and listen.' I wish Quint had written this book when I was 30. It would have accelerated my leadership curve dramatically and saved me a lot of scars." —BERT THORNTON, Former President and COO, Vice Chairman Emeritus, Waffle House, Inc. "It's a practical toolkit that can help all women, including the vital group of Millennials I focus on, maximize their potential and power." —TIFFANY PHAM, Founder and CEO, Mogul "I've spent my whole career studying culture and how to create a place where great employees want to be. This book nails it!" —SONDRA EOFF, CEO, Odessa Pumps "Quint is one of the most dynamic leaders on the planet. His new book covers all the bases on how to truly lead in a hyper-efficient world." —MICHAEL MCDORMAN, President and CEO, The Chamber of Greater Springfield, OH "Successful leaders will choose to follow Quint's blueprint for recognizing superior work while also connecting people with purpose. Simply put, it's ALWAYS about the relationships. No matter if you are dealing with Baby Boomers, a Millennial, or someone from Gen Z—relationships will always pay." —DAVE ST. PETER, President and CEO, Minnesota Twins "Whether you are new to leadership or need a gentle reminder of what 'right' looks like, this is a must-read handbook for everyone in your organization." —BEN BATES, Chairman, Coldwell Banker Ben Bates, Inc.; Chairman, Bates Hewett & Floyd Insurance Agency; Partner, Beck Chevrolet Buick GMC Dealership in Palatka, FL "This is a phenomenal resource not just for leaders and business owners, but for any person seeking ways in which to better understand how to live and interact well with others." —ANDREW FOXWORTH, Partner, Foxworth, Shepard & Bruhl, P.A.
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