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<b>Introduction.</b> <p><b>Part I: Getting Started in Six Sigma.</b></p> <p>Chapter 1: Getting Ready for Six Sigma: The Effects of Variation.</p> <p>Chapter 2: Forming a Six Sigma Initiative.</p> <p>Chapter 3: Leading and Managing a Six Sigma Initiative.</p> <p><b>Part II: Defining a Six Sigma Project.</b></p> <p>Chapter 4: Putting the Right Foot Forward: Defining a Six Sigma Project.</p> <p>Chapter 5: Brainstorming the Inputs to Your Process.</p> <p>Chapter 6: Prioritizing Which Inputs to Address.</p> <p><b>Part III: Mastering Measuring.</b></p> <p>Chapter 7: Categorizing Data and Calculating Measures of Variation.</p> <p>Chapter 8: A Picture’s Worth 1,000 Words: Measuring with Charts and Graphs.</p> <p>Chapter 9: Yield and Defects: Calculating the Good, the Bad, and the Ugly.</p> <p><b>Part IV: Assessing the Right Approach to Your Analysis.</b></p> <p>Chapter 10: Mastering Measurement System Analysis (MSA).</p> <p>Chapter 11: Capability: Matching Performance to Need.</p> <p>Chapter 12: Narrowing Your Inputs with Confidence.</p> <p><b>Part V: Improving and Controlling.</b></p> <p>Chapter 13: Quantifying Variable Relationships.</p> <p>Chapter 14: Planning and Conducting 2<i>k</i> Factorial Experiments.</p> <p>Chapter 15: Constructing Control Plans and Charts.</p> <p><b>Part VI: The Part of Tens.</b></p> <p>Chapter 16: Ten Implementation Myths of Six Sigma.</p> <p>Chapter 17: Ten Tips for Finishing a Six Sigma Project Successfully.</p> <p><b>Index.</b></p>

<p><b>Craig Gygi</b> is Vice President of Products and Services at Savvi International. <b>Bruce Williams</b> is Chairman and CEO of Savvi International. Gygi and Williams are coauthors of <i>Six Sigma For Dummies</i>. <b>Terry Gustafson</b> is COO of Savvi International.

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