Details

<p>Foreword<i> Jon Gordon</i> xv</p> <p>Introduction xix</p> <p><b>Part 1 My Journey from prisoner to Monk to Social Entrepreneur 1</b></p> <p>1 My Greatest Failure 3</p> <p>Finding Opportunity in Disaster 8</p> <p>2 From Selfish to Servant 13</p> <p>The Practice That Changed My Life 20</p> <p>What If Businesses Operated in This Way? 21</p> <p>The Power of Servant Leadership 22</p> <p>The Essence of Leadership 25</p> <p>Serving by Helping Organizations Develop</p> <p>Extraordinary Leaders 26</p> <p><b>Part 2 Serve to Be Great: The Business Case 29</b></p> <p><b>3 Winning the War for Talent 31</b></p> <p>Attracting Top Talent 36</p> <p>Fully Engaged People 37</p> <p>Improving Retention 39</p> <p><b>4 Creating a Highly Innovative Culture 41</b></p> <p>Linking Innovation Directly to Profit 41</p> <p>What Does Being Innovative Actually Mean? 47</p> <p>Building a Highly Innovative Culture 49</p> <p>Why Serving and Caring for People Results in a</p> <p>Highly Innovative Culture 52</p> <p><b>5 Delivering World-Class Customer Service 57</b></p> <p>Quantifying the ROI in Customer Service 61</p> <p>How Great Leaders Inspire World-Class Customer Service 63</p> <p>Developing Employees Who Wow Your Customers 66</p> <p><b>6 Why Serving Others</b> is <b>a Highly Effective Marketing Tactic 71</b></p> <p>Smarter, More Enjoyable Marketing 78</p> <p>Marketing with the Spirit of Service 81</p> <p><b>Part 3 Making The Shift: Becoming The Ultimate Leader 89</b></p> <p><b>7 Making Serving a Habit 91</b></p> <p>An Easy Way to Jump in to the Top 1 Percent 93</p> <p>Action is Most Important 95</p> <p>The Habit of Serving Others 96</p> <p>The Little Things Matter 99</p> <p>What a Teenager Dying of Cancer Taught Me about Leadership 101</p> <p><b>8 Grow by Empowering Others 105</b></p> <p>Empowered People Equal Better Results 107</p> <p>Empowering Others Helps Us Become the Ultimate Leaders 109</p> <p><b>9 Inspire Greatness 121</b></p> <p>Start with Why 123</p> <p>The Gift of Inspiration 125</p> <p>Values That Inspire and Guide the Way 129</p> <p>Character That Inspires 131</p> <p>True Greatness 132</p> <p>Self-Sacrifice: The Ultimate Test of Character 136</p> <p><b>10 Measuring the Right Things 139</b></p> <p>Measuring the Intangibles in Business 140</p> <p>Be Goals versus Do Goals 142</p> <p><b>11 Becoming the Ultimate Leader 149</b></p> <p>Becoming the Ultimate Leader is Enjoyable 154</p> <p>Staying Cool under Pressure 156</p> <p>The Ultimate Tool for Becoming the Ultimate Leader 157</p> <p>Making a Profit While Making a Difference 160</p> <p>Afterword 163</p> <p>Author’s Note 165</p> <p>Serve Your Team 167</p> <p>Connect with Matt 169</p> <p>About the Author 171</p> <p>Acknowledgments 173</p> <p>Appendix: A Quick Start Guide To Mindfulness Training 177</p> <p>Notes 181</p> <p>Index 187 </p>

<p><B>MATT TENNEY </B>is an international keynote speaker, a trainer, and a consultant with the prestigious Perth Leadership Institute, whose clients include numerous Fortune 500 companies. He works with companies, associations, universities, and nonprofits to develop highly effective leaders who achieve lasting success by focusing on serving and inspiring greatness in the people around them. Matt envisions a world where the vast majority of people realize that effectively serving others is the key to true greatness. When he’s not traveling for speaking engagements, he can often be found in Nashville, TN.

<p>Do you aspire to be a more effective leader who guides your team or organization to higher levels of lasting success? Would you like to look forward to each day and know that you are having a positive impact on the world around you? <p>This is possible for everyone, regardless of your title or position. In fact, <i>Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom </i>will train you to make this a reality. Although it’s not an easy process, it is a worthwhile one. <p>By making a shift in your approach to leadership, you can become a highly effective leader who enjoys your work and makes the world a better place. The shift is simply a matter of gradually becoming more focused on how you can serve others and increase your capacity to do so. Being an extraordinary leader does not require a MBA or PhD. The reality is that anyone can be a great leader. <p>Author Matt Tenney has survived – and thrived – in situations where most people would have been quickly broken. In <i>Serve to Be Great</i>, he offers his life experiences and unique insights to help leaders apply the powerful principles of servant leadership. Servant leaders are not weak or timid. Motivated by the aspiration to serve, they achieve true power by empowering others to achieve excellence. <p>This is a practical guide to becoming a leader people want to follow. By shifting focus from short-term gain to serving others, leaders can create great workplace cultures that deliver superior, long-term results. <i>Serve to Be Great </i>is the perfect playbook for realizing the ultimate in personal and business success. <p>In keeping with the spirit in which <i>Serve to Be Great </i>was written, all author proceeds from the sale of the book will be donated to charity.

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