Details

<p>Acknowledgments xiii</p> <p>Introduction xv</p> <p>Key One Create Proactive Cross-Cultural Communication 1</p> <p>Avoid Reactive Communication</p> <p>CHAPTER 1 What Makes Cultures So Unique? 3</p> <p>Differences Are the Spice of Life!</p> <p>CHAPTER 2 Understanding the “Cultural Layer Cake” 7</p> <p>We All Have Layers in Our Cakes</p> <p>CHAPTER 3 How Many Strikes Are Against You? 19</p> <p>Managing Preexisting Cultural Perceptions and Misconceptions</p> <p>CHAPTER 4 Cultural Science 25</p> <p>How Neurological Development Affects Cultures</p> <p>CHAPTER 5 The Chicken or the Egg of Culture 31</p> <p>Which Came First? Climate and Environment or Language and Behavior?</p> <p>CHAPTER 6 Maximize Effective Communication 35</p> <p>. . . By Minimizing Ineffective Communication</p> <p>Key Two Rapport Secrets to Bridge the Cultural Gap 41</p> <p>In Person, on the Phone, and by E-Mail</p> <p>CHAPTER 7 It’s a Matter of Respect 43</p> <p>Create Cultural Trust and Understanding</p> <p>CHAPTER 8 Develop Rapport 47</p> <p>The Most Important Element in Cross-Cultural Relationships</p> <p>CHAPTER 9 Adapt Your Style 51</p> <p>Awareness Is the First Step!</p> <p>CHAPTER 10 Words, Tonality, and Body Language 59</p> <p>The Three Methods of Communication</p> <p>That Vary with Every Culture</p> <p>CHAPTER 11 Understanding Communication 67</p> <p>How Do You Describe a Tree?</p> <p>CHAPTER 12 The Impact of Mother Tongue Languages 71</p> <p>It All Begins Here</p> <p>Key Three Organize Productive Interactions 79</p> <p>Understand Cultural Sensitivities and Avoid Conflict</p> <p>CHAPTER 13 Multicultural Time Expectations 81</p> <p>In Time, on Time, or out of Time?</p> <p>CHAPTER 14 E-Mail Etiquette Is Culturally Sensitive 87</p> <p>Once It’s Sent, It Cannot Be Undone</p> <p>CHAPTER 15 Triple Cross-Translate 93</p> <p>Who Wrote These Instructions?</p> <p>CHAPTER 16 It Takes Two to Collaborate 99</p> <p>How to Position and Influence</p> <p>CHAPTER 17 Framing Your Cross-Cultural Communication 107</p> <p>For Sales, Negotiations, Management, and International Travel</p> <p>Key Four Strategies for Relationships 119</p> <p>Cultural Beliefs, Values, and Rules</p> <p>CHAPTER 18 Context, Perception, and Reality 121</p> <p>The Cross-Cultural “Shortcut”</p> <p>CHAPTER 19 Business and Social Behavioral Styles 129</p> <p>Where Do You Start?</p> <p>CHAPTER 20 Understanding Cultural Beliefs, Values, and Rules 139</p> <p>The Roots of Every Culture</p> <p>CHAPTER 21 The Cross-Cultural Potter’s Wheel 149</p> <p>Don’t Create a Warped Relationship!</p> <p>Key Five Success Leaves Clues 153</p> <p>Cultural Clues, Do’s, and Taboos</p> <p>CHAPTER 22 Body Language Gestures to Avoid 155</p> <p>Keep Your Fingers to Yourself!</p> <p>CHAPTER 23 Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon 165</p> <p>Does Anyone Know Where “Left Field” Is?</p> <p>CHAPTER 24 Global Etiquette Tips 179</p> <p>What All Cultures Appreciate—No Need to Reinvent the Wheel!</p> <p>CHAPTER 25 Area-Specific Cultural Clues, Do’s, and Taboos 189</p> <p>For Successful Multicultural Navigation</p> <p>The Germanic, Scandinavian, and Nordic Cultures</p> <p>The Asia/Pacific, Chinese, and Japanese Cultures</p> <p>The English Language Cultures</p> <p>The Russian, East European, and Slavic Cultures</p> <p>The Middle East, Arabic, and North African Cultures</p> <p>The Latin or Romantic Language Cultures</p> <p>CHAPTER 26 Win-Win Cross-Cultural Communication 211</p> <p>The Key That Unlocks the Door to Successful Relationships</p> <p>Cultural Bloopers! 215</p> <p>CHAPTER 27 The Humorous Faux Pas 217</p> <p>They Happen in Every Language</p> <p>CHAPTER 28 Is What You Say What You Mean? 221</p> <p>Words Don’t Always Translate the Way We Want Them To</p> <p>CHAPTER 29 Paradoxes of the English Language 225</p> <p>How Can a Wise Man and a Wise</p> <p>Guy Be Opposites?</p> <p>About the Author 227</p> <p>Index 229</p>

<p><b>GAYLE COTTON,</b> a National Emmy Award Winner, is a distinguished and highly sought-after speaker, trainer, and coach. Since 1995, she has been President of Circles Of Excellence, an internationally recognized company for corporate training and executive coaching. Gayle has worked with more than fifty Fortune 500 companies and developed business communication programs for the United Nations, the World Health Organization, and major international companies. She is a faculty resource for the Young Presidents' Organization (YPO), World Presidents' Organization (WPO), Chief Executives Organization (CEO), and Entrepreneurs' Organization (EO). She was the first American to be accepted as a member of the European Marketing and Sales Experts' Organization and is a Certified Expert with the Executive Foundation for International Communication.

<p>Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder—especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture—whether virtually or in person—with ease. <p><i>Say Anything to Anyone, Anywhere</i> offers five simple guidelines to successful selling, negotiating, and managing multiculturally. It teaches how to be proactive, not reactive, in your cross-cultural communications and how to use simple rapport tools to build trust with cultures you work with or travel to. Discover interpersonal communication skills and virtual strategies that build strong relationships. <p><i>Say Anything to Anyone, Anywhere</i> shares quick, accessible examples and clear guidelines about how to bridge cultural gaps, including strategies to: <ul> <li>Create proactive cross-cultural communication and avoid reactive communication</li> <li>Manage preexisting cultural perceptions</li> <li>Understand cultural sensitivities and avoid conflict</li> <li>Build rapport in person, on the phone, and by e-mail</li> <li>Understand how words, tonality, and body language vary with every culture</li> <li>Increase self-awareness and adapt your style</li> </ul> <p>You'll also find a helpful collection of common business jargon that crosses cultures, cultural do's and taboos, and an entertaining collection of cultural bloopers from those who have stumbled before you. This step-by-step guide to cross-cultural business will help you build strong relationships, manage successfully—and learn to enjoy and appreciate the cultural nuances that help to define all of us.

US