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<p>Acknowledgments xi</p> <p><b>Chapter 1: Introduction 1</b></p> <p>Evolution of AI 3</p> <p>AI and Its Branches 9</p> <p>A Bit about Algorithms 11</p> <p>Critical Success Factors for AI Initiatives 12</p> <p>Purpose and Structure of the Book 13</p> <p>References 14</p> <p><b>Chapter 2: Building a Framework for Applying AI 15</b></p> <p>Introduction 15</p> <p>Identifying the Future State 18</p> <p>Building the Technology Strategy 23</p> <p>Defining the Business Case 24</p> <p>Creating the Solution Roadmap 27</p> <p>Identifying AI Capabilities 28</p> <p>Establishing a Governance Process 29</p> <p>Summary 31</p> <p>References 32</p> <p><b>Chapter 3: Transforming Healthcare with AI 33</b></p> <p>Introduction 33</p> <p>Understanding the Macroscopic Factors Driving Smart Capabilities in the Future of the Healthcare Industry 35</p> <p>The Critical Role of AI in the Healthcare of the Future 38</p> <p>Personal Health Cloud 40</p> <p>Smart Hospitals of the Future 42</p> <p>AI Applications in Healthcare 46</p> <p>Business Models of the Future in Healthcare 51</p> <p>Summary 52</p> <p>References 54</p> <p><b>Chapter 4: Transforming Education with AI 55</b></p> <p>Introduction 55</p> <p>Improving Performance through a Learning Ecosystem 57</p> <p>Understanding the Macroscopic Factors Driving Smart Techniques in the Future of the Education Industry 59</p> <p>The Critical Role of AI in the Education of the Future 62</p> <p>The Changing Landscape of Learning at Various Levels 70</p> <p>Executive Education in AI 74</p> <p>Summary 76</p> <p>References 77</p> <p><b>Chapter 5: Transforming Transportation with AI 79</b></p> <p>Introduction 79</p> <p>Understanding the Macroscopic Factors Influencing the Future of the Transportation Industry 81</p> <p>How AI Will Change the Transportation Industry of the Future 83</p> <p>Impact of Autonomous Driving Beyond Transportation 92</p> <p>Summary 93</p> <p>References 94</p> <p><b>Chapter 6: Transforming Retail with AI 95</b></p> <p>Introduction 95</p> <p>Understanding How and Why the Retail Industry Has Been Changing 96</p> <p>How AI Will Change the Retail Industry of the Future 99</p> <p>Summary 110</p> <p>References 111</p> <p><b>Chapter 7: Transforming Financial Services with AI 113</b></p> <p>Introduction 113</p> <p>How AI Will Change the Financial Services Industry of the Future 114</p> <p>Summary 122</p> <p>References 124</p> <p><b>Chapter 8: Transforming the Built Environment with AI 125</b></p> <p>Introduction 125</p> <p>Understanding Why the Built Environment Is Changing 127</p> <p>Defining a Digital Building 132</p> <p>How AI Will Change the Built Environment of the Future 135</p> <p>The Future of Building Systems and Technologies with AI 144</p> <p>Summary 148</p> <p><b>Chapter 9: Transforming Smart Cities with AI 151</b></p> <p>Introduction 151</p> <p>Enablers for AI in Smart Cities 153</p> <p>Applications of AI in Smart Cities 156</p> <p>Best Practices for AI Initiatives in Smart Cities 162</p> <p>References 166</p> <p><b>Chapter 10: Transforming Government and Citizen Services with AI 167</b></p> <p>Introduction 167</p> <p>How AI Will Change the Government and Citizen Services of the Future 169</p> <p>Creating a National AI Agenda 175</p> <p>Summary 177</p> <p><b>Chapter 11: Building the Right Technology Landscape 179</b></p> <p>Introduction 179</p> <p>The Data Platform for AI 180</p> <p>Analytical Engine 185</p> <p>Multi-agent Systems and AI 186</p> <p>Adaptive User Experiences 188</p> <p>Software-Defined General-Purpose Gateways 189</p> <p>Technology Partner Ecosystem 190</p> <p>Summary 190</p> <p><b>Chapter 12: Dealing with Ethics, Privacy, and Security 193</b></p> <p>Introduction 193</p> <p>Ethics 194</p> <p>Privacy 197</p> <p>Cybersecurity 199</p> <p>AI in Cyber-Defense 204</p> <p>Summary 205</p> <p>References 206</p> <p><b>Chapter 13: Building the Partner Ecosystem for AI-Driven Transformation 207</b></p> <p>Introduction 207</p> <p>Building the Partner Strategy 208</p> <p>Developing the Three-Dimensional Capability Model 214</p> <p>Building a Partner Selection Framework 215</p> <p>Managing Partner Engagements 218</p> <p>Monitoring Partner Effectiveness 222</p> <p>Summary 223</p> <p><b>Chapter 14: Building Winning Teams for AI-Driven Transformation 225</b></p> <p>Introduction 225</p> <p>Identifying What Makes AI-Driven Digital Businesses Different 226</p> <p>Building the Key Capabilities 227</p> <p>Solving the Leadership Question: CDO/CIO/CTO? 234</p> <p>Organizing Teams for Success 237</p> <p>Motivating the Individuals and Managing the teams 240</p> <p>Summary 242</p> <p>References 243</p> <p><b>Chapter 15: Managing Change for AI-Driven Transformation 245</b></p> <p>Introduction 245</p> <p>Understanding Changes Caused by AI 246</p> <p>The Significance of Changes 248</p> <p>Applying the IMMERSE Framework for Managing Change 249</p> <p>Creating Stakeholder-Groups to Drive Change 255</p> <p>Preventing Barriers to Change Management 256</p> <p>Summary 257</p> <p>References 258</p> <p>About the Authors 259</p> <p>Index 261</p>

<p><b>SUDHI SINHA</b> is a business and technology leader with over two decades of international experience. He currently advises several multinational and startup organizations on product, business, and technology strategy. He previously served as the GM and VP of Digital Solutions for Johnson Controls as well as leading many technology businesses for that organization. <p><b>KHALED AL HURAIMEL</b> is the Group CEO of Bee'ah, the Middle East's sustainability pioneer. He is the architect of that organization's twin-pillared strategy that integrates digitalization into sustainability and the driving force behind its ventures that range from circular economy projects to renewable energy and sustainable transportation.

<p><b>Praise for Reimagining Businesses with AI</b> <p>"AI is a big buzzword today. It is hard for executives and practitioners to figure out what it means and the likely implication of AI on society and business. This book does a marvelous job of taking a complex set of concepts and explaining it in a simple, but insightful way, pulling out the essence of what makes modern AI work and its implications in practice. Anyone eager to learn what AI means and curious about the practical implication of this set of technologies, should read this book."<br> <b> —Dr. Jignesh Patel,</b> CEO, DataChat; professor, UW-Madison; serial entrepreneur <p>"Artificial intelligence and machine learning will further disrupt industries, opening the door to those who can master it for their industry. This book gives a head start to becoming a leader."<br> <b> —Bill Ruh,</b> CEO, Lendlease Digital <p>"Tapping into the full potential of data and artificial intelligence are key to success in the coming decade. Some of the concepts discussed here are pragmatic and refer to real-life stories across different industries."<br> <b> —Silvio Napoli,</b> Chairman of the Board of Directors, Schindler <p>"AI has become the general-purpose technology of today's revolutionary shift toward a digital and data-driven economy. In their book, Sudhi and Khaled elaborate on the power of AI paired with industrial domain knowledge to the business world. Highly relevant examples illustrate how the application of AI can create valuable impact in various industries. A must-read for every business leader."<br> <b> —Michael Nilles,</b> Chief Digital and Information Officer, Henkel

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