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This edition first published 2016
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Maureen Rhoden MA, PGCE, SEDA, FCIH, FHEA has worked in a number of large public organisations as a senior manager with approximately 10 years’ experience in housing management and for 20 years teaching organisations and management to students studying Built Environment courses in the higher education sector.
Brian Cato MSc, MRICS, FHEA is a Chartered Quantity Surveyor and Project Manager with 30 years’ experience within the construction industry – 25 years in private practice and, more recently, 5 years in higher education.
We would like to thank Laura Elson whose creative ideas and extensive knowledge in developing the case studies, together with her ability to identify inconsistencies helped us throughout the writing of this book.
The theories and concepts contained within this book are relevant for the work of managers and employees within the construction sector and similar organisations. Students and professionals with experience of the construction industry will benefit from the ability to apply these concepts to other organisations within other sectors. There are a wide range of organisations including universities or colleges to sports and other recreational clubs or groups that all rely on organisational behaviour in order to function. Some organisations will be able to function well and others will do so poorly.
The study of organisational behaviour may result in changing long held views that you may have held regarding how people and organisations work in the real world. In addition, you may also gain a better understanding of questions such as what motivates people to work, what is the most appropriate leadership style and how can the structure of a company affect the performance of employees.
Studying the many theories and examples that are provided within this book should enable you to identify problems within a company or organisation and to develop solutions or, even better, improve methods that you could use to avoid problems occurring in the first place. However, you will need to understand and apply the concepts to your own particular context which should make you a more effective manager.
The remainder of this book is divided into the following chapters: