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Library of Congress Cataloging-in-Publication Data
Names: Schuh, John H., editor of compilation. | Jones, Susan R., 1955- editor of compilation. | Torres, Vasti, 1960- editor of compilation.
Title: Student services : a handbook for the profession / John H. Schuh, Susan R. Jones, Vasti Torres, editors.
Description: 6th edition. | San Francisco, CA : Jossey-Bass, 2016. | Includes bibliographical references and index.
Identifiers: LCCN 2016018928 (print) | LCCN 2016021064 (ebook) | ISBN 9781119049593 (cloth) | ISBN 9781119051244 (ePDF) | ISBN 9781119051343 (ePub) | ISBN 9781119051244 (pdf) | ISBN 9781119051343 (epub)
Subjects: LCSH: Student affairs services—United States—Handbooks, manuals, etc. | College student development programs—United States—Handbooks, manuals, etc. | Counseling in higher education—United States—Handbooks, manuals, etc.
Classification: LCC LB2342.9 .K65 2016 (print) | LCC LB2342.9 (ebook) | DDC 378.1/97—dc23
LC record available at https://lccn.loc.gov/2016018928

Cover Design: Wiley
Cover Image: ©traffic_analyzer/iStockphoto

CONTENTS

About the Authors

Preface

The Green Book
The Title
The Focus of the Sixth Edition
The Organization and Contents of the Sixth Edition
References

PART ONE HISTORICAL CONTEXT

CHAPTER 1 HISTORICAL OVERVIEW OF AMERICAN HIGHER EDUCATION
1. Structures and Students
2. The Colonial Period: Sorting Out the English Legacy
3. Creating the “American Way” in Higher Education: The New National Period
4. University Building and More: 1880 to 1914
5. Higher Education after World War I: 1915 to 1945
6. Higher Education’s “Golden Age”: 1945 to 1970
7. Problems during a Time of Prosperity: The 1960s
8. An Era of Adjustment and Accountability: 1970 to 1990
9. The Twentieth to the Twenty-First Century, 1990 to 2015
10. Conclusion
11. Discussion Questions
12. References
CHAPTER 2 THE HISTORY OF STUDENT AFFAIRS
1. Era of Paternalism: 1636 to 1850
2. Era of College Life: 1850 to 1913
3. Walter Dill Scott and the “Student Personnel” Movement: 1914 to 1945
4. Golden Age of Higher Education: 1945 to 1970
5. Era of Consumerism: 1970 to 1995
6. Era of Student Learning: 1994 to 2010
7. Era of Professionalism: 2010 to the Present
8. Future Challenges and Considerations
9. Conclusion
10. Discussion Questions
11. References
CHAPTER 3 PHILOSOPHIES AND VALUES
1. A Framework for Understanding Philosophies
2. The Philosophical Legacy of Student Affairs
3. Enduring Principles and Values of Student Affairs
4. Current Influences on Our Professional Philosophies and Values
5. Conclusion
6. Activities
7. References

PART TWO PROFESSIONAL CONTEXT

CHAPTER 4 INSTITUTIONAL IDENTITY AND CAMPUS CULTURE
1. Institutional Missions and Types
2. Campus Culture
3. Application of Research and Theory to Student Affairs Practice
4. Conclusion
5. Discussion Questions
6. References
CHAPTER 5 CAMPUS CLIMATE AND DIVERSITY
1. Defining Diversity
2. Frameworks for Studying Diversity and Campus Climate
3. How Students Experience Climate
4. The Role of Student Affairs in Supporting Diversity and Improving Campus Climate
5. Conclusion
6. Discussion Questions and Activities
7. References
CHAPTER 6 WHAT IS ETHICAL PROFESSIONAL PRACTICE?
1. Ethics, Values, Professionalism, Legal Imperatives, and Codes of Conduct
2. Purpose of This Chapter
3. Philosophies That Undergird Professional Ethics
4. Modern-Day Ethical Considerations
5. Fundamental Ethical Principles and Standards
6. Making Ethical Decisions
7. Conclusion
8. Activities
9. References
CHAPTER 7 LEGAL FOUNDATIONS AND ISSUES
1. The United States Constitution
2. Student Affairs Practice at Public Compared with Private Institutions
3. Federal Regulations
4. Conclusion
5. Discussion Questions
6. References

PART THREE THEORETICAL BASES OF THE PROFESSION

CHAPTER 8 THE NATURE AND USES OF THEORY
1. “Nothing So Practical as a Good Theory”
2. What Is Theory?
3. Theory Creation and Paradigmatic Influences
4. Theories in Student Affairs
5. Relationships of Theories to Student Affairs Practice
6. Conclusion
7. Discussion Questions and Activity
8. References
CHAPTER 9 HOLISTIC DEVELOPMENT
1. Key Holistic Models
2. Intersections with Additional Theoretical Perspectives
3. Practice: Supporting Young Adults in Growing toward Self-Authorship
4. Conclusion
5. Discussion Questions and Activities
6. References
CHAPTER 10 COGNITIVE DEVELOPMENT
1. The Nature and Mechanisms of Development
2. Models of Cognitive Development
3. The Role of Cognitive Development in Other Developmental Models
4. Conclusion
5. Discussion Questions and Activities
6. References
CHAPTER 11 PSYCHOSOCIAL AND IDENTITY DEVELOPMENT
1. Psychosocial Development
2. Links between Psychosocial and Identity Theories
3. The Evolution of Identity Development Theories
4. Conclusion
5. Discussion Questions
6. References
CHAPTER 12 CRITICAL THEORETICAL PERSPECTIVES
1. Critical Race Theory
2. Intersectionality
3. Queer Theory
4. Reconsidering Student Development
5. Conclusion
6. Discussion Questions and Activities
7. References
CHAPTER 13 ORGANIZATION THEORY AND CHANGE
1. Making Sense of Organizations and Change: The Four Frames
2. Distinctive Features of Higher Education Organizations
3. Organizational Change as Challenging: Culture and Sensemaking
4. Organizational Learning: Applying the Theories
5. Conclusion
6. Discussion Questions
7. References
CHAPTER 14 ENVIRONMENTAL THEORIES
1. Relationship between Campus Environments and College Students
2. Understanding the Elements of Campus Environments
3. Critical Contemporary Contexts
4. Implications for Student Affairs Educators
5. Conclusion
6. References
CHAPTER 15 STUDENT RETENTION AND INSTITUTIONAL SUCCESS
1. Postsecondary Enrollment and Outcomes
2. Definition of Terms
3. Student Success and Retention Theories
4. Recommendations for Practice
5. Future Directions for College Student Success
6. Conclusion
7. Discussion Questions and Activities
8. References

PART FOUR ORGANIZATIONAL ASPECTS OF PROFESSIONAL PRACTICE

CHAPTER 16 FRAMING STUDENT AFFAIRS PRACTICE
1. Project DEEP Research
2. Models of Student Affairs Practice
3. Theory to Practice
4. Changing Your Model
5. Summary
6. Discussion Questions and Activities
7. References
CHAPTER 17 ORGANIZATIONAL STRUCTURES AND FUNCTIONS
1. Organization of Higher Education and Student Affairs
2. Functional Areas for Student Affairs Professionals
3. Issues and Recommendations for Practice
4. Conclusion
5. Discussion Questions and Activities
6. References
CHAPTER 18 STRATEGIC PLANNING AND FINANCE IN STUDENT AFFAIRS
1. Strategic Planning
2. Thinking about Finance Conceptually
3. Budgeting Approaches and Financial Management
4. Selected Trends in Finance and Budgeting
5. Conclusion
6. Discussion Questions
7. References
CHAPTER 19 ASSESSMENT AND EVALUATION
1. History of Student Affairs Assessment
2. Definitions of Assessment
3. Purposes of Assessment
4. Key Elements to Effective Assessment
5. Skills Needed to Do Effective Assessment
6. Types of Assessment
7. Creating a Culture of Evidence in Student Affairs: The Four Cs
8. Conclusion
9. Discussion Questions and Activities
10. References
CHAPTER 20 LEFT BEHIND: HOW THE PROFESSION OF STUDENT AFFAIRS IS UNDERPREPARED TO MEET STUDENTS WHERE THEY (DIGITALLY) ARE
1. From Research to Practice
2. Psychosocial Tensions and Resistance
3. Use of Social Media and Related Technologies in Student Affairs
4. Other Aspects of Social Media and Student Affairs Practice
5. Conclusion
6. Discussion Questions
7. References
CHAPTER 21 ACADEMIC AND STUDENT AFFAIRS PARTNERSHIPS
1. Partnerships for Learning
2. Research about Academic and Student Affairs Partnerships
3. Good Practices for Academic and Student Affairs Partnerships
4. Conclusion
5. Discussion Questions
6. References

PART FIVE ESSENTIAL COMPETENCIES

CHAPTER 22 PROFESSIONALISM
1. What Is It to Be a Student Affairs Professional?
2. Multiple Levels of Professionalism
3. Summary
4. Activities
5. References
CHAPTER 23 MULTICULTURAL COMPETENCE AND CHANGE ON CAMPUS
1. Dynamic Model of Multicultural Competence
2. Multicultural Change on Campus
3. Developing Multicultural Competence
4. Creating Multicultural Change
5. Assessment
6. Conclusion
7. Discussion Questions
8. References
CHAPTER 24 LEADERSHIP
1. Understanding the Role of Socialization
2. Learning Formal Leadership Theory
3. Engaging in Leadership Development
4. Considerations for Leadership in Student Affairs
5. Conclusion
6. Activity
7. References
CHAPTER 25 STAFFING AND SUPERVISION
1. The Context for Staffing Practices: Learning Communities
2. Common Supervisory Scenarios
3. Models of Staffing Practices
4. Staff Recruitment and Selection
5. Staff Orientation
6. Staff Supervision
7. Staff Performance Appraisal
8. Staff Professional Development
9. Staff Separation
10. Conclusion
11. Activities
12. References
CHAPTER 26 TEACHING AND FACILITATION
1. Teaching and Facilitating in Student Affairs
2. Teaching and Facilitation Models
3. Teaching and Facilitating about Social Media
4. Conclusion
5. Discussion Questions
6. References
CHAPTER 27 COUNSELING AND HELPING SKILLS
1. Prevalent Mental Health Issues and Concerns on Campus
2. Helping Awareness, Knowledge, and Skills
3. Concerns and Challenges for Helpers
4. Helpers as Change Agents on Campus
5. Conclusion
6. Discussion Questions and Activity
7. References
CHAPTER 28 ADVISING STUDENT ORGANIZATIONS
1. Overview
2. Roles and Functions
3. Issues and Considerations
4. Quality
5. Conclusion
6. Discussion Questions
7. References
CHAPTER 29 CRISIS MANAGEMENT
1. Understanding Crisis and Conflict
2. Theories, Skills, and Strategies for Approaching Crisis
3. General Strategies for Effective Crisis Management
4. Engaging with Crisis Situations
5. Conclusion
6. References
CHAPTER 30 DESIGNING PROGRAMS FOR ENGAGING DIFFERENCE
1. Inclusive Community Characteristics
2. Overview of Traditional and Delineations of High-Impact Practices
3. Guideposts for Programmatic Interventions for Engaging Difference
4. Conclusion
5. Discussion Questions
6. References
CHAPTER 31 APPLYING THEORIES AND RESEARCH TO PRACTICE
1. Strengths and Limitations of Formal Theory
2. Theory-to-Practice Models
3. Using Research and Evidence to Guide Practice
4. A Wider Framework for Application: College Impact and I-E-O
5. The Importance of Evidence to Student Affairs Practice
6. Challenges of Application
7. Professional and Ethical Standards
8. Conclusion
9. Discussion Questions and Activities
10. References

PART SIX THE FUTURE

CHAPTER 32 EVOLVING ROLES AND COMPETENCIES: PROFESSIONAL DEVELOPMENT RECONSIDERED
1. Reenvisioning Professional Development
2. Professional Development Foundational Principles
3. Learning Partnerships in Professional Development
4. Evolving Roles in Student Affairs
5. Conclusion
6. Discussion Questions
7. References
CHAPTER 33 SHAPING THE FUTURE
1. Societal Trends
2. Trends in Student Affairs
3. Future Directions
4. Conclusion
5. References

Name Index

Subject Index

EULA

STUDENT SERVICES

A Handbook for the Profession