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Business Plans For Canadians For Dummies®, 2nd Edition

Table of Contents

Introduction
About This Book
Conventions Used in This Book
What You’re Not to Read
Foolish Assumptions
How This Book Is Organized
Part I: Knowing Where You Want to Go
Part II: Describing Your Marketplace
Part III: Weighing Your Company’s Prospects
Part IV: Looking to the Future
Part V: Putting Your Business Plan into Action
Part VI: The Part of Tens
Icons Used in This Book
Where to Go from Here
Part I: Knowing Where You Want to Go
Chapter 1: Preparing to Do a Business Plan
Identifying Your Planning Resources
Hitting the corner bookstore
Surfing the Internet
Using installed or cloud-based business-planning software
Seeking professional help
Finding friendly advice
Assembling Your Planning Team
Setting the ground rules
Delegating responsibility
Putting Your Plan on Paper
Executive summary
Company overview
Business environment
Company description
Company strategy
Financial review
Action plan
Chapter 2: Understanding the Importance of a Business Plan
Bringing Your Ideas into Focus
Looking forward
Looking back
Looking around
Taking the first step
The Planning behind the Plan
Planning: Art or science?
Planning versus tactics
Why planning matters
Satisfying Your Audience
Venture capital and angels
Bankers and other backers
Chapter 3: Setting Off in the Right Direction
Creating Your Company’s Vision Statement
Understanding Why Values Matter
Facing tough choices
Applying ethics and the law
Getting caught lost and unprepared
Understanding the value of having values
Clarifying Your Company Values
Focusing on existing beliefs and principles
Putting together your values statement
Following through with your values
Chapter 4: Charting the Proper Course
Creating Your Company’s Mission Statement
Getting started
Capturing your business (in 50 words or less)
Introducing Goals and Objectives
Why bother?
Goals versus objectives
Efficiency versus effectiveness
Minding Your Own Business: Setting Goals and Objectives
Creating your business goals
Laying out your objectives
Matching goals and objectives with your mission
Avoiding business-planning pitfalls
Timing is everything
Part II: Describing Your Marketplace
Chapter 5: Examining the Business Environment
Understanding Your Business
Analyzing Your Industry
Solidifying the structure
Measuring the markets
Remembering the relationships
Figuring out the finances
Coming up with supporting data
Recognizing Key Success Factors
Adopting new technologies
Getting a handle on operations
Hiring human resources
Minding your organization
Spicing up your services
Looking for a great location
Moving on with marketing
Dealing with distribution
Getting along with government regulation
Preparing for Opportunities and Threats
Enjoying the clear sailing ahead
Watching for dark clouds on the horizon
Chapter 6: Slicing and Dicing Markets
Separating Customers into Groups
Identifying Market Segments
Who buys
What customers buy
Why customers buy
Finding Useful Market Segments
Is the segment the right size?
Can you identify the customers?
Can you reach the market?
Becoming Market-Driven
Researching your market
Defining personality types
Chapter 7: Getting Better Acquainted with Customers
Keeping Track of the Big Picture
Checking Out Your Customers
Defining your good customers
Handling your bad customers
Scoping out the other guy’s customers
Discovering the Ways Customers Behave
Understanding customer needs
Determining customer motives
Figuring Out How Customers Make Choices
Realizing perceptions are reality
Setting the five steps to adoption in motion
Serving Your Customers Better
Taking a look at the lost customer
Catering to the loyalty effect
Looking at a Special Case: Business Customers
Filling second-hand demand
Decision making as a formal affair
Knowing the forces to be reckoned with
Chapter 8: Checking Out Your Competition
Understanding the Value of Competitors
Identifying Your Real Competitors
Considering competition based on customer choice
Paying attention to product usage and competition
Spotting strategic groups
Focusing on future competition
Tracking Your Competitors’ Actions
Determining competitors’ capabilities
Assessing competitors’ strategies
Predicting Your Competitors’ Moves
Figuring out competitors’ goals
Uncovering competitors’ assumptions
Competing to Win
Organizing facts and figures
Choosing your battles
Part III: Weighing Your Company’s Prospects
Chapter 9: Assessing Where You Stand Today
Doing Situation Analysis
Identifying Strengths and Weaknesses
Keeping frames of reference
Defining capabilities and resources
Monitoring key success factors
Analyzing Your Situation in 3-D
Getting a glance at competitors
Completing your SWOT analysis
Chapter 10: Making Money Doing What You Do Best
Describing What You Do Best
Looking at the links in a value chain
Forging your value chain
Creating your value proposition
Putting Together a Business Model
Where’s the money?
How’s your timing?
Making Your Business Model Work
Searching for a competitive advantage
Focusing on core competence
Sustaining an advantage over time
Earmarking Resources
Chapter 11: Figuring Out the Financial Details
Reading Income Statements
Rendering revenue
Calculating costs
Pondering profits
Interpreting Balance Sheets
Ascertaining assets
Categorizing liabilities and owners’ equity
Examining Cash-Flow Statements
Moving money: Cash in and cash out
Watching cash levels rise and fall
Evaluating Financial Ratios
Meeting short-term obligations
Remembering long-term responsibilities
Reading relative profitability
Chapter 12: Forecasting and Budgeting
Constructing a Financial Forecast
Piecing together your projected income statement
Estimating your balance sheet
Forecasting your cash flow
Exploring Alternative Financial Forecasts
Making a Budget
Looking inside the budget
Creating your budget
Part IV: Looking to the Future
Chapter 13: Managing Uncertainty
Defining the Dimensions of Change
Canadian political trends
Economic trends
Socio-cultural trends
Technological trends
Anticipating Change
Trend forecasting
Scenario planning
Hedging your bets
Preparing for a Changing Future
Chapter 14: Thinking Strategically
Applying Off-the-Shelf Strategies
Leading with low costs
Standing out in a crowd
Focusing on focus
Changing Your Boundaries
Doing it all — or just one thing
Outsourcing and off-shoring
Leading and Following
Market-leader strategies
Market-follower strategies
Tailoring Your Own Strategy
Chapter 15: Growing Up and Growing Bigger
Facing Up to the Product Life Cycle
Starting out
Growing up
Maturing in middle age
Riding out the senior stretch
Gauging where you are now
Finding Ways to Expand
Existing product and existing market
New market or new product
New product and new market
Managing Your Product Portfolio
Using strategic business units
Creating a framework
Part V: Putting Your Business Plan into Action
Chapter 16: Shaping Your Organization
Bringing Your Plan to Life
Putting Together an Effective Organization
Choosing a basic design
Focusing on a functional model
Divvying up duties with a divisional form
Sharing talents with the matrix format
Dealing with too many chefs in the kitchen
Finding what’s right for you
Developing Effective Procedures
Determining which systems you need
Measuring effectiveness
Chapter 17: Leading the Way
Encouraging Leadership Roles
Developing Business Skills
Creating the Right Culture
Following Through with Your Vision
Part VI: The Part of Tens
Chapter 18: Ten Signs That Your Business Plan Needs Refreshing
Your Business Goals Change Abruptly
You Don’t Meet Your Plan Milestones
New Technology Makes a Splash
Important Customers Walk Away
The Competition Heats Up
Product Demand Falls Sharply
Revenues Go Down or Costs Go Up
Company Morale Slumps
Key Financial Projections Don’t Pan Out
Too Much Growth, Too Fast
Chapter 19: Ten Questions to Ask about Your Plan
Are Your Goals and Mission in Sync?
Can You Point to Major Opportunities?
Have You Prepared for Threats?
Do You Know Your Customers?
Can You Track Your Competitors?
Do You Know Your Strengths and Weaknesses?
Does Your Strategy Make Sense?
Can You Stand Behind the Numbers?
Are You Really Ready for Change?
Is Your Plan Concise and Up to Date?
Chapter 20: Ten Business-Planning Never-Evers
Failing to Plan in the First Place
Shrugging Off Vision and Values
Second-Guessing the Customer
Underestimating Your Competition
Ignoring Your Strengths
Mistaking a Budget for a Plan
Shying Away from Reasonable Risk
Allowing One Person to Dominate a Plan
Being Afraid to Change
Forgetting to Motivate and Reward
Appendix: A Sample Business Plan
CR-Driver, Inc. Business Plan – CONFIDENTIAL!
1. CR-Driver Business Plan
2. Markets and Competition
3. Marketing and Sales
4. The Products
5. Operations
6. Corporate Social Responsibility and Sustainability
7. Financial Data
Cheat Sheet

Business Plans For Canadians For Dummies®, 2nd Edition

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About the Authors

Paul Tiffany, Ph.D.: Paul Tiffany is a Senior Lecturer at the Haas School of Business at the University of California, Berkeley, and an Adjunct Professor of Management at The Wharton School of the University of California. He teaches courses in strategic management, global strategy, and business and its environment to students in the graduate program as well as to participants in executive education programs. Dr. Tiffany is also a Visiting Professor at Sasin, the graduate school of business administration at Chulalongkorn University in Bangkok, Thailand, and CEIBS, the graduate school of business in Beijing, China. He received an MBA from Harvard University and a Ph.D. from the University of California, Berkeley. In addition, he has provided management training programs to firms throughout the United States and the world. He can be reached at tiffany@haas.berkeley.edu.

Steven D. Peterson, Ph.D.: Steven Peterson is founder and CEO of Strategic Play, a management training company specializing in hands-on software tools designed to enhance business strategy, business planning, and general management skills. He is the creator and developer of the Protean Strategist, a business simulation that reproduces a dynamic business environment where participant teams run companies and compete against each other in a fast-changing marketplace. Each team is responsible for developing a business plan along with the strategies and programs to put it to work. For more information, check out the website at www.StrategicPlay.com.

Steven has worked with both large and small companies around the world on strategy and business planning, strategic marketing, new product development, and product management. He uses the Protean Strategist simulation to help managers improve their skills in teamwork and collaboration across functional areas and even across cultures. Prior to founding Strategic Play, Steven served for many years as a consultant to companies in the United States and abroad. He holds advanced degrees in mathematics and physics and received his doctorate from Cornell University.

Nada Wagner, MBA: Nada Wagner is a consultant, an entrepreneur, and a professor at The Business School at Humber Institute of Technology and Advanced Learning in Toronto, Ontario. She consults on business and market planning and teaches courses on strategy, business policy, entrepreneurship, and marketing. Nada assisted numerous start-up ventures with business planning and implementation over the past fifteen years. Nada earned an MBA from the Ivey School of Business, University of Western Ontario. She can be reached at nada.wagner@sympatico.ca.

Authors’ Acknowledgments

Paul Tiffany: I would like to thank the executives and students who have used this book and offered wise counsel in how it could be improved. I would like to acknowledge the many insights and suggestions provided by Dr. Tamara St. Claire, one of the first people to read the U.S. edition of this book and utilize it to create a winning business plan for a successful start-up firm.

Steven Peterson: Many people helped us in the writing of this book. I especially want to thank our U.S. editors at Wiley, Sherri Pfouts and Josh Dials, for all of the time, effort, and hard work they put in.

Nada Wagner: Many thanks go to my gifted colleagues who have generously shared their insights and wisdom. There are a number of people at Wiley I would like to acknowledge. I especially want to thank our Canadian editor Anam Ahmed for her direction and encouragement; Elizabeth McCurdy for her project management; and Andrea Douglas for her eagle eyes. Special thanks to technical editor Sandie Heirwegh for double-checking the integrity of the content and to Erika Zupko and Denise Koch for their enthusiasm and professionalism in bringing this book to the marketplace. It has been wonderful to work with such a committed and capable group.

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Publisher’s Acknowledgments

We’re proud of this book; please send us your comments at http://dummies.custhelp.com. For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002.

Some of the people who helped bring this book to market include the following:

Acquisitions, Editorial, and Vertical Websites

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John Wiley & Sons Canada, Ltd.

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Publishing and Editorial for Consumer Dummies

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Introduction

So, you picked up this book and decided to give us a try. Wise move. You’ve taken a good first step. You may not know how to build a business plan just yet, but you’re smart enough to know that a plan is really important. We know from working with organizations large and small, from start-up to ongoing concerns, that a business plan is vital for success — and following it is the only way that you can get where you want to go.

Some people think business planning is just an exercise to please a banker or another financial investor. On the contrary — you don’t create a business plan just to raise money. That’s the least of it! View the business plan as your personal, powerful business tool — one that can make your company a more successful venture and a better place to work.

Is a business plan magic? Nope. But it does dispel a lot of the unknowns facing your business. A business plan works because it makes you take stock and think about what you’re doing and where you’re going. It presses you to picture what you want your venture to be in the future and decide how you intend to make it happen. You become the architect of your destiny; you mould the parts and pieces, and decide how they fit together to act as the blueprint — or, at the very least, a model of your future. For example, a business plan

check.png Requires you to look carefully at your industry, your customers, and the competition to determine what your real opportunities are and what threats you face

check.png Allows you to take a good hard look at your company so that you can honestly and objectively recognize your capabilities and resources, your strengths and weaknesses, and your true advantages

check.png Coaxes a financial report, a forecast, and a budget out of you so that you know where you stand today and what the future holds

check.png Prepares you for an uncertain future by encouraging you to come up with business strategies and alternatives to increase your chances of success down the road

About This Book

Business Plans For Canadians For Dummies, 2nd Edition, lays out a series of stepping stones that can help you create your business plan. You find out information about your business that can help you position it competitively and play to your strengths.

This book can help your business succeed, no matter who you are or what your job description says, whether you have an existing enterprise or are just starting up, whether you’re part of a large conglomerate or are a one-person show. Depending on your circumstances, you may find yourself exploring the book in different ways:

check.png If business plans are new to you, you may want to start at the beginning and let us be your guides. We take you from determining your company’s mission all the way through to making your business plan work, and we keep on route the whole way.

check.png If you have a little more experience, you may want to head straight for one of the more interesting pit stops: how to recognize the key success factors in your business, for example, or where to look for your company’s strengths and weaknesses. After dropping in anywhere along the way, you may discover yet another section where you want to spend some time.

No matter where you are in your business development, it’s never too late to start a business plan, and it’s never too late to make the plan that you have even better. In each case, you can find what you’re looking for between these bright yellow covers.

Throughout this book, we provide many examples of successful — and not so successful — Canadian businesses. We also relate stories of some well-known multinational companies. Hopefully, those stories can inspire you to look into foreign business opportunities. After all, with the right plan, just about anything is possible.

Conventions Used in This Book

To help you navigate your way through Business Plans For Canadians For Dummies, 2nd Edition, we use the following conventions:

check.png Italics are used for emphasis and to highlight new words or terms that are defined.

check.png Boldfaced text indicates keywords in bulleted lists or the action part of numbered steps.

What You’re Not to Read

You don’t have to read the sidebars scattered throughout the book. Just because we find these little facts and tidbits fascinating doesn’t mean you will. And you won’t hurt our feelings if you don’t read Business Plans For Canadians For Dummies, 2nd Edition, from cover to cover. Feel free to skip around; pick and choose what you’re really interested in.

Foolish Assumptions

Believe it or not, we don’t need to be psychic to know a bit about your background. In fact, we can assume that you’re probably in one of the following situations:

check.png You have a great idea for a brand-new whatsit and can’t wait to get your own company up and running.

check.png Your boss just turned over a new leaf and wants a business plan from you in three weeks.

check.png You’ve always run the business without a business plan, and you’re the one who turned over the new leaf.

check.png You thought you had a business plan for the company, but it doesn’t seem to be doing the job that it should.

Are we close? Whatever your situation, you don’t need a sixth sense to make a business plan; just read this book and follow our guidance. We can’t tell you the future of your business. But the business plan that we can help you put together prepares you for the future. And we’re here with you every step of the way.

How This Book Is Organized

We divide Business Plans For Canadians For Dummies, 2nd Edition, into six parts, based on the major elements of your business plan. You don’t have to read all the parts, however, and you certainly don’t have to read them in order. We devote each chapter to a particular business-planning topic, and you may need some chapters more than others.

Part I: Knowing Where You Want to Go

Before you can put together a business plan, you have to decide where you want to end up in the future. This part of the book starts by convincing you that planning is important when it comes to reaching your destination. We help you identify who your plan is for and how it can help you bring your great business ideas into clearer focus. We identify planning resources for you, discuss the planning process, and summarize the major pieces of a business plan. We also help you define — or redefine — your vision for the future and examine your values. Finally, we help you get on track quickly by establishing a mission for your company, along with well-defined business goals and objectives.

Part II: Describing Your Marketplace

To plan a meaningful route for your business, you have to know something about the market you want to go after. In this part, we help you analyze your customers so that you can understand who they are, what they need, and how you can group them together to better serve them. We also help you examine your industry and figure out the keys to success by identifying where your opportunities and threats come from. Finally, we help you scope out your competition to determine exactly what you need to succeed.

Part III: Weighing Your Company’s Prospects

In this part, we turn our full attention to your company. We help you look as objectively as you can at your capabilities and resources, identifying the strengths that you can count on and the weaknesses that you need to deal with. We also help you zero in on what you do best, enabling you to figure out the real value that you provide your customers and the true advantage that you have over your competitors. Finally, we help you put together a business model, and we guide you through your finances as you put together a financial forecast and a budget.

Part IV: Looking to the Future

The main reason you put together a business plan in the first place is to get ready for the uncertainties that lie ahead for your business. Part IV encourages you to look into your future and helps prepare you for change. We introduce several standard tools that can help you think strategically about the future, and we show you how you can use them to come up with alternative scenarios and strategies of your own. We also consider the different directions that you can take while your company continues to grow.

Part V: Putting Your Business Plan into Action

Too many mighty business plans sit on shelves, gathering dust, because someone neglected to act on them. In this part, we help you shape your company to be as efficient and effective as it can be. We also help you prepare the people in your company so that they have the skills they need to accomplish the goals that you set in your plan. Finally, we point you to the appendix and a sample of a real business plan, so that you know — start to finish — what you should aim for.

Part VI: The Part of Tens

The Part of Tens is a collection of reminders, hints, observations, and warnings about what to do — and what not to do — while you work through your business plan. These chapters focus on the big picture, so look at them when you need a little perspective on where you stand and where you’re headed.

Icons Used in This Book

To guide you through your business plan preparation, we include icons in the left margins of the book. Here’s what they mean:

aheadofthepack_consulting.eps This icon indicates tips to put you way ahead of the competition.

example_contractlaw.eps This icon calls your attention to illuminating examples from the business world.

tip.eps This icon flags situations that apply mostly to large companies, but that may help small companies, as well.

warning_bomb.eps Ouch; you may get burned unless you heed these warnings.

remember.eps Don’t forget these timely tips.

Where to Go from Here

Take a minute to thumb through the book and get comfortable with what’s inside. Pick one or two chapters that tickle your fancy. Better yet, turn to a chapter that covers something you already know about. Or, if you’re really daring, turn the page and start at the beginning.

Remember to use the table of contents for a chapter-by-chapter breakdown. You can also turn to the index to find a specific topic right away.

Part I

Knowing Where You Want to Go

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In this part . . .

No matter what task you plan to complete, from assembling book shelves to hooking up a home theatre, you may be tempted to pass over all the groundwork and sink your teeth right into the meat of the project. Fess up, the preliminaries seem bland and ho-hum. But for the really important things in life — and in business — preparation is everything. So, preparing to create your business plan ranks right up there in importance with each of the other major steps of actually creating a plan.

In this part, we take a big-picture view of a business plan. First, we lay out the blueprint for the plan. Then, we convince you of the importance of the plan, just in case you’re still undecided. We outline a planning process for you and review the major sections of a business plan. We look at how a vision for your company gives you something to aim for and a direction to take. We also point out why values and ethics are so important to your company and show you how you can make practical use of them in your planning. Finally, we look at how to establish a mission for your company as well as goals and objectives to fulfill that mission.