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Reliability Engineering and Services

Tongdan Jin

Ingram School of Engineering
Texas State University, USA

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Series Editor's Foreword

The Wiley Series in Quality & Reliability Engineering aims to provide a solid educational foundation for researchers and practitioners in the field of quality and reliability engineering and to expand the knowledge base by including the latest developments in these disciplines.

The importance of quality and reliability to a system can hardly be disputed. Product failures in the field inevitably lead to losses in the form of repair cost, warranty claims, customer dissatisfaction, product recalls, loss of sale, and, in extreme cases, loss of life.

With each year engineering systems are becoming more and more complex, with added functions and capabilities; however, the reliability requirements remain the same or grow even more stringent due to the proliferation of functional safety standards and rising expectations of quality and reliability on the part of the product end user. The rapid development of automotive electronic systems, eventually leading to autonomous driving, also puts additional pressure on the reliability expectations for these systems.

However, despite its obvious importance, quality and reliability education is paradoxically lacking in today's engineering curriculum. Very few engineering schools offer degree programs or even a sufficient variety of courses in quality or reliability methods. The topics of accelerated testing, reliability data analysis, renewal systems, maintenance, HALT/HASS, warranty analysis and management, reliability growth and other practical applications of reliability engineering receive little coverage in today's engineering student curriculum. Therefore, the majority of quality and reliability practitioners receive their professional training from colleagues, professional seminars, and professional publications. The book you are about to read is intended to close this educational gap and provide additional learning opportunities for a wide range of readers from graduate level students to seasoned reliability professionals.

We are confident that this book, as well as this entire book series, will continue Wiley's tradition of excellence in technical publishing and provide a lasting and positive contribution to the teaching and practice of reliability and quality engineering.

Dr. Andre Kleyner

Editor of the Wiley Series in Quality & Reliability Engineering

Preface

Reliability engineering is a multidisciplinary study that deals with the lifecycle management of a product or system, ranging from design, manufacturing, and installation to maintenance and repair services. Reliability plays a key role in ensuring human safety, cost‐effectiveness, and resilient operation of infrastructures and systems. It has been widely accepted as a critical performance measure in both private and public sectors, including manufacturing, healthcare, transportation, energy, chemical and oil refinery, aviation, aerospace, and defense industries. For instance, commercial airplane engines can fly over 5000 hours before the need for overhaul and maintenance. This means that the plane can cross the Pacific Ocean nearly 500 times without failure. In road transportation, China has constructed a total of 16 000 km of high‐speed rail since 2008 and the annual ridership is three billion. The service reliability reaches 0.999 999 998 given the annual fatality of five passengers on average. The F‐35 is the next generation of jet fighters for the US Air Force. It is anticipated that 2000 aircraft will be deployed in the next 50 years. The design and manufacturing of these aircraft will cost $350 billion, yet the maintenance and support of the fleet is expected to be $600 billion. These examples indicate the success in deploying and operating a new product is highly dependent upon the reliability, maintenance, and repair services during its use.

This book aims to offer a holistic reliability approach to product design, testing, maintenance, spares provisioning, and resilience operations. Particularly, we present an integrated product‐service system with which the design for reliability, performance‐based maintenance, and spare parts logistics are synthesized to maximize the reliability while lowering the cost. Such a lifecycle approach is imperative as the industry is transitioning from a product‐oriented model to a service‐centric paradigm. We report the fundamental knowledge and best industry practices in reliability modeling, maintenance planning, spare parts logistics, and resilience planning across a variety of engineering domains. To that end, the book is classified into four topics: (1) design for reliability; (2) maintenance and warranty planning; (3) product and service integration; and (4) engineering resilience modeling. Each topic is further illustrated below.

Chapters 1 to 5 are dedicated to the design for reliability. They cover a wide array of reliability modeling and design methods, including non‐parametric models, parametric models, reliability block diagrams, min‐cut, and min‐path network theory, importance measures, multistate systems, reliability and redundancy allocation, multicriteria optimization, fault‐tree analysis, failure mode effects and criticality analysis, latent failures, corrective action and effectiveness, multiphase reliability growth planning, power law model, and accelerated life testing.

Chapters 6 to 8 focus on maintenance and warranty planning that deals with the decision making on replacement and repair of field units. Technical subjects include renewal theory, superimposed renewal, corrective maintenance, preventive maintenance, condition‐based maintenance, performance‐based maintenance, health diagnostics and prognostics management, repairable system theory, no‐fault‐found issue, free‐replacement warranty, pro‐rata warranty, extended warranty services, and two‐dimensional warranty policy.

Chapters 9 to 11 model and design integrated product‐service offerring systems. First, basic inventory models are reviewed, including economic order quantity, continuous and period review policy with deterministic and stochastic lead time, respectively. Then the analyses are directed to repairable inventory systems that face stationary (or Poisson) demand or non‐stationary demand processes. Multiresolution and adaptive inventory replenishment policy are applied to cope with the time‐varying demand rate. Both single‐echelon and multi‐echelon inventory models are analyzed. Finally, an integrated production‐service system that jointly optimizes reliability, maintenance, spares inventory, and repair capacity are elaborated in the context of multiobjective, performance‐based contracting.

Chapter 12 introduces the basic concepts and modeling methods in resilience engineering. Unlike reliability issues, events considered in resilience management possess two unique features: high impact with low occurrence probability and catastrophic events with cascading failure. We present several resilience performance measures derived from the resilience curve and further discuss the difference between reliability and resilience. The chapter concludes by emphasizing that prevention, survivability, and recoverability are the three main aspects in resilience management.

This book represents a collection of the recent advancements in reliability theory and applications, and is a suitable reference for senior and graduate students, researcher scientists, reliability practitioners, and corporate managers. The case studies at the end of the chapters assist readers in finding reliability solutions that bridge the theory and applications. In addition, the book also benefits the readers in the following aspects: (1) guide engineers to design reliable products at a low cost; (2) assist the manufacturing industry in transitioning from a product‐oriented culture to a service‐centric organization; (3) support the implementation of a data‐driven reliability management system through real‐time or Internet‐based failure reporting, analysis, and corrective actions system; (4) achieve zero downtime equipment operation through condition‐based maintenance and adaptive spare parts inventory policy; and (5) realize low‐carbon and sustainable equipment operations by repairing and reusing failed parts.

In summary, reliability engineering is evolving rapidly as automation and artificial intelligence are becoming the backbone of Industry 4.0. New products and services will constantly be developed and adopted in the next 10 to 20 years, including autonomous driving, home robotics, delivery drones, unmanned aerial vehicles, electric cars, augmented virtual reality, smart grids, Internet of Things, cloud and mobile computing, and supersonic transportation, just to name a few. The introduction and deployment of these new technologies require the innovation in reliability design, modeling tools, maintenance strategy, and repair services in order to meet the changing requirements. Therefore, emerging technologies, such as big data analytics, machine learning, neural networks, renewable energy, additive and smart manufacturing, intelligent supply chain, and sustainable operations will lead the initiatives in new product introduction, manufacturing, and after-sales support.

Tongdan Jin

San Marcos, TX 78666, USA

Acknowledgement

This book received a wide range of support and assistance during its development stage. First, I would like to thank Ms Ella Mitchell, assistant editor in Electrical Engineering at Wiley. Without her early outreach and encouragement, I would not have been able to lay out the preliminary proposal and start this writing journey.

I also want to thank the early assistance from Ms Shivana Raj, Ms Deepika Miriam, and Ms Sharon Jeba Paul, who served as the editorial contacts during the formation of the first four chapters of the book. My great appreciation is given to Mr Louis Vasanth Manoharan who provided the assistance, communications, and editorial guidelines when the remaining eight chapters were finally completed.

I am also indebted to Ms Michelle Dunckley and the design team for their creation of the nice book cover. Special appreciation is given to Ms Patricia Bateson for her professional and quality editing of the entire manuscript. My thanks are also to production editor Mr. Sathishwaran Pathbanabhan for the final quality check of the editing.

Meanwhile, I would like to thank Dr Shubin Si and Dr Hongyan Dui for the discussion and formation of integrated importance measures in Chapter 2. My appreciation is extended to Dr Zhiqiang Cai who invited me to offer reliability engineering workshops at Northwestern Polytechnical University, Xian, where the materials were used by both Masters and PhD students. Very sincerely, I want to thank the Ingram School of Engineering at Texas State University where I have been teaching reliability engineering and supply chain courses since 2010. The feedback gathered from senior engineering students allowed me to improve and enhance the book content.

I am also very grateful to all the anonymous reviewers who provided constructive suggestions during the early development stage of the book, allowing me to improve and enrich the contents of the book.

My deep appreciations are given to Professor David W. Coit, Professor Elsayed Elsayed, and Professor Hoang Pham at Rutgers University. They taught, supervised, and guided my entry into the reliability engineering world when I was pursuing my graduate study. Since then I have been enjoying this dynamic and fast growing field both in my previous industry appointment and current academic position.

Last, but not least, my thanks are extended to my family members for their support, patience, and understanding during this lengthy endeavor. Special appreciations are reserved for my wife, Youping, who spent tremendous time and effort in taking care of our kid, allowing me to focus on the writing of the book. Without her persevering support this book would not have been available at this moment.

Tongdan Jin

About the Companion Website

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