COVER
TITLE PAGE
1 INTRODUCTION: STRATEGY EXECUTION IN A DANCE‐WORLD
1. RECOGNIZE THE DANCE: THE NEED TO RETHINK AND REDESIGN
2. THE EVOLUTION OF MANAGEMENT FOCUS
3. AGILE DANCE AND BEYOND
4. APPROACH
5. BACKGROUND
2 AGILITY: RIGOR WITHOUT RIGIDITY
1. HOW TO REFRAME THE ORGANIZATIONAL OPERATING SYSTEM AND MINDSET
2. DISTINGUISHING TRADITIONAL VERSUS EVOLVING APPROACHES
3. WHAT IS NEXT‐GENERATION PROJECT MANAGEMENT AND PMO?
4. HOW TO DESIGN EFFECTIVE BOUNDARIES
5. SEVEN KEYS FOR EFFECTIVE PROJECT MANAGEMENT AND PMO FOCUS AND RESULTS
6. KEY TAKEAWAYS
3 DNA OF STRATEGY EXECUTION
1. THE JOURNEY OF DECODING THE DNA
2. THE DNA UNDER THE MICROSCOPE
3. GETTING STARTED: HOW TO APPLY THE DNA TO PROJECT MANAGEMENT OR PMO
4. WHAT ARE THE ROLES, TYPES, MODELS, FRAMEWORKS, AND FUNCTIONS OF A PMO?
5. DEVELOPING DNA MATURITY AND INTELLIGENCE
6. KEY TAKEAWAYS
4 STRATEGY
1. WHAT IS STRATEGY?
2. WHAT IS THE ROLE OF PROJECT, PROGRAM, PORTFOLIO, AND PMO IN STRATEGY?
3. THE DNA STRANDS OF STRATEGY
4. HOW CAN THE PMO LINK STRATEGY WITH EXECUTION?
5. SELECTING, PRIORITIZING, AND BALANCING: PORTFOLIO MANAGEMENT
6. ENABLING EXPLORATION AND INNOVATION
7. EVALUATING RESULTS, VALUE, AND IMPACT
8. DEVELOPING PROJECT MANAGEMENT AND PMO STRATEGY INTELLIGENCE
9. KEY TAKEAWAYS
5 EXECUTION
1. WHAT IS EXECUTION?
2. DECODING THE DNA STRANDS OF EXECUTION
3. PEOPLE: DEVELOPING STRATEGY EXECUTION CAPABILITIES WITH THE RIGHT TALENT
4. PROCESS
5. TECHNOLOGY: TOOLS, SYSTEMS, APPS, AND BOTS
6. FLOW
7. DESIGNING AN ADAPTIVE EXECUTION PLATFORM
8. BUILDING EXECUTION INTELLIGENCE
9. KEY TAKEAWAYS
6 GOVERNANCE
1. TO DEFINE EFFECTIVE GOVERNANCE, UNDERSTAND ITS PURPOSE
2. THE STRANDS OF GOVERNANCE
3. PMO ROLE IN GOVERNANCE
4. ADAPTIVE GOVERNANCE
5. DEVELOPING GOVERNANCE INTELLIGENCE
6. KEY TAKEAWAYS
7 CONNECT
1. DISCONNECTED AND ADRIFT
2. POWER OF CONNECTIONS
3. THE DNA STRANDS OF CONNECT: HOW AND WHAT TO CONNECT
4. DEVELOPING CONNECT INTELLIGENCE
5. KEY TAKEAWAYS
8 MEASURE
1. WHY DOES MEASUREMENT CONTINUE TO BE ELUSIVE AND CHALLENGING?
2. THE DNA STRANDS OF MEASURE
3. DEFINING AND MEASURING PROJECT SUCCESS
4. OBJECTIVES AND KEY RESULTS (OKRs)
5. DEVELOPING AN INTEGRATIVE APPROACH: STRATEGY EXECUTION MEASUREMENT FRAMEWORK
6. MEASURING AND SHOWING PMO VALUE
7. NEXT‐GENERATION MEASURES
8. DEVELOPING MEASURE INTELLIGENCE
9. KEY TAKEAWAYS
9 CHANGE
1. CHANGE IS THE CATALYTIC ELEMENT IN THE DNA OF STRATEGY EXECUTION
2. CHANGE IS HARD
3. THE DNA STRANDS OF CHANGE
4. HOW TO DEVELOP CHANGE INTELLIGENCE
5. CHANGING THE WORLD WITH CHANGE INTELLIGENCE
6. KEY TAKEAWAYS
10 LEARN
1. TRADITIONAL PM AND PMOs ARE NOT ORGANIZED FOR LEARNING
2. LEARNING FROM FAILURE
3. HOW TO MAKE FAILURE SURVIVABLE
4. THE DNA STRANDS OF LEARN: 7 C's OF CULTIVATING A LEARNING ENVIRONMENT
5. CONTINUOUS INNOVATION
6. DEVELOPING LEARNING INTELLIGENCE
7. KEY TAKEAWAYS
11 SIMPLIFY: BUILDING THE DEPARTMENT OF SIMPLICITY
1. KILL THE PMO?
2. WHY IS SIMPLICITY A STRATEGIC IMPERATIVE IN TODAY'S DISRUPTIVE DANCE‐WORLD?
3. HOW TO BUILD A DEPARTMENT OF SIMPLICITY
4. RETHINKING MATURITY: SUBTRACTION, NOT ADDITION
5. DEVELOPING SIMPLIFY INTELLIGENCE
6. KEY TAKEAWAYS
12 BALANCE: DANCE‐ING ON THE EDGE OF CHAOS
1. LEARNING TO DANCE
2. AGILE BEING AGILE
3. THRIVING AT THE EDGE OF CHAOS
4. WHAT IS THE NEXT GENERATION?
5. TEN SKILLS FOR NEXT‐GENERATION PROJECT MANAGEMENT AND PMOS
6. APPLICATION QUESTIONS
7. FEEDBACK LOOPS: PROJECT MANAGEMENT/PMO DELIGHT INDEX (PDI)
8. BEN OR BOB?
A APPLICATION OF DNA OF STRATEGY EXECUTION
B PMO FUNCTIONS AND ACTIVITIES SERVICE CATALOG
BIBLIOGRAPHY
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
INDEX
END USER LICENSE AGREEMENT

List of Tables

Chapter 2
1. Table 2.1: Sample Q‐Storm of what we need to do to take the PMO to the next level
2. Table 2.2: Sample Questioning Techniques
3. Table 2.3: Forced Compliance versus Voluntary Compliance and Commitment
4. Table 2.4: How to Use the Seven Keys to Unlock Effective Project Management and PMO Focus and Results
Chapter 3
1. Table 3.1: DNA Strategy Execution Questions Framework
2. Table 3.2: PMO Models, Roles, Personas, and Primary Functions
3. Table 3.3: PMO Frameworks
Chapter 4
1. Table 4.1: The DNA Strands of Strategy
Chapter 5
1. Table 5.1: The Difference between Execution and Strategic Execution
2. Table 5.2: Three Levels of Process: Organizational/PMO versus User/Customer Perspective
3. Table 5.3: Planning versus Design
Chapter 8
1. Table 8.1: Outputs versus Outcomes
Chapter 9
1. Table 9.1: Nudge Heuristics Relevant to PMs and PMOs
2. Table 9.2: Managing Change versus Changemaking
Chapter 10
1. Table 10.1: Organizing to Execute versus Organizing to Learn
2. Table 10.2: How to Avoid Repeat Failures
Chapter 11
1. Table 11.1: PMO Sample Grid

List of Illustrations

Chapter 1
1. Figure 1.1: Building the Plane
2. Figure 1.2: Flying the Plane
3. Figure 1.3: Playing Pool
4. Figure 1.4: Playing Pinball
5. Figure 1.5: Complexity Continuum
6. Figure 1.6: Dealing with the Simple to Complex
7. Figure 1.8: Which game are you playing?
Chapter 2
1. Figure 2.2: Rigor vs. Responsiveness
2. Figure 2.3: How to Achieve Balance
3. Figure 2.4: Future Fitness Matrix
Chapter 3
1. Figure 3.1: Identifying the DNA I
2. Figure 3.2: Identifying the DNA II
3. Figure 3.3: Identifying the DNA III
4. Figure 3.4: The DNA of Strategy Execution
5. Figure 3.5: The DNA of Strategy Execution under the Microscope
6. Figure 3.6: Project Managers Empathy Map
7. Figure 3.7: Executives Empathy Map
8. Figure 3.8: Strategy‐Execution Continuum
Chapter 4
1. Figure 4.1: Move the Needle and Widen the Wedge
2. Figure 4.2: The DNA Strands of Strategy
3. Figure 4.3: Business Model Canvas
4. Figure 4.4: Initiative Review Template
5. Figure 4.6: PPM Selection Criteria
6. Figure 4.7: Multivariable Bubble Chart
7. Figure 4.8: Impact of DANCE on Resource Planning
8. Figure 4.9: Benefits Map
Chapter 5
1. Figure 5.1: DNA Strands of Execution
2. Figure 5.2: PMI Talent Triangle
3. Figure 5.3: Talent Triangle Skills
4. Figure 5.4: Sample PM Career Path
Chapter 6
1. Figure 6.1: The DNA Strands of Governance
Chapter 7
1. Figure 7.1: The DNA Strands of Connect
2. Figure 7.2: Org Chart versus Informal Network
3. Figure 7.3: Stakeholder Network Analysis
4. Figure 7.4: Features of Informal Networks
5. Figure 7.5: Stakeholder Leverage Matrix
Chapter 8
1. Figure 8.1: DNA Strands of Measure
2. Figure 8.2: Net Promoter Score
3. Figure 8.3: Different Types of Measures
4. Figure 8.5: Mirroring Project Outputs and Outcomes
5. Figure 8.6: Parallel Balance
6. Figure 8.7: Diamond
Chapter 9
1. Figure 9.1: The DNA Strands of Change
2. Figure 9.2: Empathy Map of Project Managers who have to use the new Reporting Template
Chapter 10
1. Figure 10.1: The DNA Strands of Learn—The 7 C's
Chapter 11
1. Figure 11.2: Pablo Picasso – Bull Suite of Eleven Lithographs 1945–1946
Chapter 12
1. Figure 12.1: Balancing along the Complexity Continuum

ADVANCE PRAISE FOR
THE DNA OF STRATEGY EXECUTION: NEXT GENERATION PROJECTMANAGEMENT AND PMO

“In a world where there are more questions than answers every leader will need to learn to dance to a different beat. In this insightful book, Jack Duggal has cracked the DNA of Strategy Execution. Ignore these insights at your own peril.”

—Dr. Tony O'Driscoll

Global Head, DukeCE Labs, Duke Corporate Education

Fuqua School of Business, Duke University

“With the customer at its core, the DNA of Strategy Execution is a fascinating examination of the strands that connect strategy and execution to lasting change. A must have read for strategy and project professionals looking for the agility to thrive on the edge of chaos.”

—Ellen Kelly

Associate Director for Strategy and Planning

Research Foundation for SUNY

“A brilliant approach to organizational project management essential for an organization to execute on its business strategy in today's dynamic environment. A must read for all leaders, managers, and executives in start‐ups or traditional businesses.”

—Devesh Dayal

Global Head of Business Intelligence

Head of US Asset Management Technology

Deutsche Asset Management

Deutsche Bank

“The DNA of Strategy Execution takes an in-depth look at today's complex, challenging, and competitive business environments. We can no longer function the old way. This book inspires you to think differently and find a new approach in bringing corporate strategies and execution closer together.”

—Brenda Horton

President, PMI Westchester

Senior Project Manager

IBM T.J. Watson Research Center

“The DNA of Strategy Execution really encourages and inspires the reader to take a step back and look at current processes from a new perspective. It is highly applicable as a tool to create or transform project management and PMO practices in today's world, particularly in product and software development.”

—Amanda Adams

Director of Project Management

MINDBODY Online inc.

“The book is so well written and includes multiple angles and views on executing strategies in the world of today and the world of tomorrow. It's a must-read book and a must-implement book for all of us who want to take the steps into the future with focus on strategy execution and understanding how to optimize the value of it.”

—Stig Villadsen

Strategy-Execution Advisor

Denmark

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

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Library of Congress Cataloging‐in‐Publication Data:

Names: Duggal, Jack, author.

Title: The DNA of strategy execution : next generation project management and PMO / Jack S. Duggal.

Description: Hoboken : Wiley, 2018. | Includes bibliographical references and index. |

Identifiers: LCCN 2017049057 (print) | LCCN 2018000078 (ebook) | ISBN 9781119378891 (pdf) | ISBN 9781119378730 (epub) | ISBN 9781119278016 (hardback)

Subjects: LCSH: Project management. | Strategic planning. | BISAC: TECHNOLOGY & ENGINEERING / Industrial Engineering.

Classification: LCC HD69.P75 (ebook) | LCC HD69.P75 D8364 2018 (print) | DDC 658.4/012—dc23

LC record available at https://lccn.loc.gov/2017049057

Cover Design: Wiley