PMP: Project Management Professional Exam Study Guide
NOTE: The book included the incorrect URL to access the online test banks provided with the purchase of this book. The correct URL is: www.wiley.com/go/sybextestprep.The ultimate PMP preparation and self-study experience, updated to align with the new PMBOK® Guide, 6th Edition The PMP: Project Management Professional Exam Study Guide, Ninth Edition, provides comprehensive review for the Project Management Institute's (PMI) PMP certification exam. This new ninth edition has been completely revised to align with the latest version of the exam, which includes new tasks that reflect changes to best practices, the role of the project manager, and the growing importance of agile and other adaptive and iterative practices. Detailed discussion draws from the latest A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 6th edition, to provide the most up-to-date information on critical topics, while hands-on exercises provide insight on real-world implementation. Receive one year of free access to the Sybex online interactive learning environment, to help you prepare with superior study tools, rigorous chapter tests, and two practice exams that allows you to gauge your readiness and avoid surprises on exam day. The PMP certification is arguably the most desired skill in the IT marketplace, but its reach extends into a variety of other industries. Candidates must have extensive project management experience to qualify, but comprehensive study materials, aligned with the PMBOK® Guide Sixth Edition, are essential to success on the exam. This study guide provides everything you need to ensure thorough preparation and full exam-day confidence. Study 100% of the objectives for the latest PMP exam Practice applying PMP concepts to real-world scenarios Test your understanding with comprehensive review questions Access online chapter tests, practice exams, electronic flashcards, and more Companies are demanding more of project managers than ever before: skills in technical management, leadership, strategic management, and business management make you more competitive, and the PMP exam reflects their increasing relevance in a rapidly-evolving field. When you're ready to take the next step for your career, the PMP: Project Management Professional Exam Study Guide, Ninth Edition, is your ideal companion for ultimate PMP preparation. To register for access to the online test banks included with the purchase of this book, please visit: www.wiley.com/go/sybextestprep.
Introduction xxiii Assessment Test xxxiv Chapter 1 What Is a Project? 1 Is It a Project? 2 Projects vs. Operations 3 Stakeholders 5 Project Characteristics 7 What Is Project Management? 8 Programs 9 Portfolios 9 Organizational Project Management 11 Project Management Offices 11 Skills Every Good Project Manager Needs 13 Technical Project Management Skills 14 Business Management and Strategic Skills 15 Communication Skills 15 Organizational and Planning Skills 15 Conflict Management Skills 16 Negotiation and Influencing Skills 16 Leadership Skills 17 Team-Building and Motivating Skills 17 Role of a Project Manager 18 Understanding Organizational Structures 18 Functional Organizations 20 Project-Oriented Organizations 23 Matrix Organizations 25 Other Organizational Structures 28 Project-Based Organizations 29 Understanding Project Life Cycles and Project Management Processes 29 Project Phases 29 Project Life Cycles 31 Project Management Process Groups 34 Agile Project Management 40 Project Life Cycles 41 Agile Roles and Responsibilities 42 Sprint Planning 43 Daily Standups or Scrum Meetings 44 Sprint Review and Retrospective 45 Other Methodologies 45 Understanding How This Applies to Your Next Project 46 Summary 46 Exam Essentials 47 Review Questions 49 Chapter 2 Creating the Project Charter 55 Exploring the Project Management Knowledge Areas 57 Project Integration Management 59 Project Scope Management 61 Project Schedule Management 62 Project Cost Management 63 Project Quality Management 64 Project Resource Management 65 Project Communications Management 66 Project Risk Management 67 Project Procurement Management 68 Project Stakeholder Management 68 Understanding How Projects Come About 69 Needs and Demands and Other Factors That Lead to Project Creation 70 Feasibility Studies 72 Performing Project Selection and Assessment 73 Using Project Selection Methods 75 Kicking Off the Project Charter 83 Business Documents 84 Agreements 87 Enterprise Environmental Factors 87 Organizational Process Assets 89 Tools and Techniques 91 Formalizing and Publishing the Project Charter 92 Pulling the Project Charter Together 93 Key Stakeholders 94 Project Charter Sign-Off 96 Assumptions Log 97 Identifying Stakeholders 97 Identify Stakeholders Inputs 97 Stakeholder Analysis 99 Stakeholder Register and Other Outputs 102 Introducing the Kitchen Heaven Project Case Study 103 Understanding How This Applies to Your Next Project 107 Summary 108 Exam Essentials 109 Review Questions 111 Chapter 3 Developing the Project Scope Statement 117 Developing the Project Management Plan 119 Developing Project Management Plan Inputs 120 Documenting the Project Management Plan 123 Overview of the Project Scope Management Knowledge Area 126 Plan Scope Management 127 Understanding the Plan Scope Management Inputs 128 Using Plan Scope Management Tools and Techniques 129 Alternatives Analysis 130 Documenting the Scope Management Plan 131 Documenting the Requirements Management Plan 132 Collecting Requirements 132 Gathering Inputs for the Collect Requirements Process 134 Using the Tools and Techniques of the Collect Requirements Process 138 Documenting Requirements 143 Defining Scope 145 Product Analysis 147 Writing the Project Scope Statement 148 Understanding the Scope Statement Components 148 Approving and Publishing the Project Scope Statement 151 Updating the Project Documents 151 Creating the Work Breakdown Structure 153 Gathering the WBS Inputs 154 Decomposing the Deliverables 154 Constructing the WBS 155 Creating WBS Process Outputs 163 Understanding How This Applies to Your Next Project 168 Summary 169 Exam Essentials 170 Review Questions 172 Chapter 4 Creating the Project Schedule 179 Overview of the Project Schedule Management Knowledge Area 180 Creating the Schedule Management Plan 182 Defining Activities 183 Define Activities Process Inputs 184 Tools and Techniques for Defining Activities 184 Define Activities Outputs 184 Understanding the Sequence Activities Process 186 Sequence Activities Tools and Techniques 187 Project Management Information System (PMIS) 191 Sequence Activities Outputs 192 Estimating Activity Resources 192 Estimate Activity Resources Inputs 193 Estimate Activity Resources Tools and Techniques 194 Estimate Activity Resources Outputs 194 Estimating Activity Durations 195 Estimate Activity Durations Inputs 197 Estimate Activity Durations Tools and Techniques 197 Estimate Activity Durations Outputs 201 Developing the Project Schedule 202 Develop Schedule Inputs 203 Develop Schedule Tools and Techniques 204 Scheduling Process Outputs 217 Understanding How This Applies to Your Next Project 226 Summary 227 Exam Essentials 228 Review Questions 230 Chapter 5 Developing the Project Budget and Communicating the Plan 235 Overview of the Project Cost Management Knowledge Area 236 Creating the Cost Management Plan 238 Performing Plan Cost Management 238 Creating the Cost Management Plan 238 Estimating Costs 240 Estimate Costs Inputs 241 Tools and Techniques to Estimate Costs 243 Estimate Costs Process Outputs 244 Establishing the Cost Baseline 246 Determine Budget Inputs 247 Determine Budget Tools and Techniques 248 Determine Budget Process Outputs 249 Understanding Stakeholders 252 Analyzing Stakeholders 253 Stakeholder Engagement Plan 255 Overview of the Project Communication Management Knowledge Area 255 Communicating the Plan 256 Plan Communications Management Inputs 257 Tools and Techniques for Plan Communications Management 258 Plan Communications Management Outputs 263 Understanding How This Applies to Your Next Project 267 Summary 268 Exam Essentials 269 Review Questions 270 Chapter 6 Risk Planning 275 Planning for Risks 276 Overview of the Project Risk Management Knowledge Area 277 Planning Your Risk Management 278 Plan Risk Management Inputs 279 Tools and Techniques for Plan Risk Management 280 Creating the Risk Management Plan 281 Identifying Potential Risk 287 Identify Risks Inputs 288 Tools and Techniques for Identify Risks 289 Identify Risks Outputs 294 Analyzing Risks Using Qualitative Techniques 296 Perform Qualitative Risk Analysis Inputs 296 Tools and Techniques for Perform Qualitative Risk Analysis 297 Ranking Risks in the Risk Register 305 Quantifying Risk 305 Tools and Techniques for Perform Quantitative Risk Analysis 306 Perform Quantitative Risk Analysis Outputs 311 Developing a Risk Response Plan 312 Tools and Techniques for Plan Risk Responses 313 Plan Risk Responses Outputs 318 Understanding How This Applies to Your Next Project 323 Summary 324 Exam Essentials 325 Review Questions 326 Chapter 7 Planning Project Resources 331 Overview of the Project Procurement Management Knowledge Area 332 Procurement Planning 333 Plan Procurement Management Inputs 334 Tools and Techniques for Plan Procurement Management 339 Plan Procurement Management Outputs 341 Overview of the Project Resource Management Knowledge Area 348 Developing the Resource Management Plan 349 Plan Resource Management Inputs 349 Plan Resource Management Tools and Techniques 352 Plan Resource Management Outputs 354 Project Quality Management Knowledge Area Overview 357 Quality Planning 358 Plan Quality Management Inputs 358 Tools and Techniques for Plan Quality Management 360 Plan Quality Management Outputs 367 Bringing It All Together 370 Understanding How This Applies to Your Next Project 374 Summary 375 Exam Essentials 376 Review Questions 378 Chapter 8 Developing the Project Team 383 Directing and Managing Project Work 384 Direct and Manage Project Work Inputs 386 Tools and Techniques of Direct and Manage Project Work 387 Outputs of Direct and Manage Project Work 388 Acquiring the Project Team and Project Resources 392 Acquire Resources Inputs 393 Tools and Techniques of Acquire Resources 394 Outputs of Acquire Resources 395 Developing the Project Team 397 Tools and Techniques of Develop Team 398 Outputs of Develop Team 413 Managing Project Teams 416 Tools and Techniques for Managing Teams 417 Emotional Intelligence (Interpersonal and Team Skills) 420 PMIS 420 Managing Project Team Outputs 420 Implement Risk Responses 421 Understanding How This Applies to Your Next Project 424 Summary 425 Exam Essentials 426 Review Questions 427 Chapter 9 Conducting Procurements and Sharing Information 433 Conducting Procurements 435 Conduct Procurements Tools and Techniques 436 Conduct Procurements Outputs 442 Laying Out Quality Assurance Procedures 445 Inputs to Manage Quality 445 Manage Quality Tools and Techniques 446 Manage Quality Outputs 451 Manage Project Knowledge 452 Tools and Techniques to Manage Project Knowledge 453 Manage Project Knowledge Outputs 454 Managing Project Information 454 Tools and Techniques of Manage Communications 455 Outputs of Manage Communications 461 Managing Stakeholder Engagement 463 Manage Stakeholder Engagement Inputs 463 Tools and Techniques for Manage Stakeholder Engagement 464 Manage Stakeholder Engagement Outputs 464 Understanding How This Applies to Your Next Project 468 Summary 469 Exam Essentials 470 Review Questions 472 Chapter 10 Measuring and Controlling Project Performance 477 Monitoring and Controlling Project Work 479 Monitor and Control Project Work Inputs 480 Monitor and Control Project Work Outputs 482 Controlling Procurements 484 Controlling Procurements Inputs 485 Control Procurements Tools and Techniques 487 Control Procurements Outputs 489 Monitoring Communications 492 Monitor Communications Inputs 493 Monitor Communications Tools and Techniques 494 Monitor Communications Outputs 496 Managing Perform Integrated Change Control 499 How Change Occurs 500 Change Control Concerns 500 Configuration Control 502 Change Control System 502 Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 506 Monitoring Stakeholder Engagement 508 Understanding How This Applies to Your Next Project 511 Summary 512 Exam Essentials 513 Review Questions 514 Chapter 11 Controlling Work Results 519 Monitoring and Controlling Risk 521 Monitor Risks Inputs 522 Monitor Risks Tools and Techniques 523 Monitor Risks Outputs 524 Controlling Cost Changes 526 Control Costs Inputs 526 Control Costs Tools and Techniques 527 Control Costs Outputs 537 Monitoring and Controlling Schedule Changes 540 Control Schedule Inputs 541 Control Schedule Tools and Techniques 541 Control Schedule Outputs 543 Utilizing Control Quality Techniques 544 Control Quality Inputs 544 Control Quality Tools and Techniques 545 Control Quality Outputs 553 Validating Project Scope 554 Controlling Scope 555 Control Scope Inputs 555 Control Scope Tools and Techniques 556 Control Scope Outputs 556 Controlling Resources 557 Understanding How This Applies to Your Next Project 560 Summary 562 Exam Essentials 562 Review Questions 564 Chapter 12 Closing the Project and Applying Professional Responsibility 569 Formulating Project Closeout 571 Characteristics of Closing 572 Project Endings 572 Closing Out the Project 575 Administrative Closure Procedures 576 Close Project or Phase Inputs 577 Close Project or Phase Tools and Techniques 578 Close Project or Phase Outputs 578 Closing Out the Procurements 582 Celebrate! 582 Releasing Project Team Members 583 Balancing Stakeholders’ Interests at Project Close 583 Competing Needs 584 Dealing with Issues and Problems 584 Balancing Constraints 585 Professional Responsibility 587 Responsibility 587 Respect 590 Fairness 593 Honesty 596 Role Delineation Study 597 Applying Professional Knowledge 598 Project Management Knowledge 598 Education Providers 598 Industry Knowledge 599 Understanding How This Applies to Your Next Project 602 Summary 604 Exam Essentials 605 Review Questions 607 Appendix A Answers to Review Questions 613 Chapter 1: What is a Project? 614 Chapter 2: Creating the Project Charter 615 Chapter 3: Developing the Project Scope Statement 617 Chapter 4: Creating the Project Schedule 618 Chapter 5: Developing the Project Budget and Communicating the Plan 620 Chapter 6: Risk Planning 622 Chapter 7: Planning Project Resources 623 Chapter 8: Developing the Project Team 625 Chapter 9: Conducting Procurements and Sharing Information 626 Chapter 10: Measuring and Controlling Project Performance 628 Chapter 11: Controlling Work Results 629 Chapter 12: Closing the Project and Applying Professional Responsibility 631 Appendix B Process Inputs and Outputs 633 Initiating Processes 634 Planning Processes 636 Executing Processes 658 Monitoring and Controlling Processes 669 Closing Processes 681 Index 683
Kim Heldman, PMP, is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, CO. She oversees an IT portfolio of projects ranging from those small in scope and budget to multimillion-dollar, multiyear projects. With more than 25 years of experience in information technology project management, Kim directs IT resource planning, budgeting, project prioritization, and strategic and tactical planning. Most of the real-world scenarios in this Study Guide are based on her actual experiences on the job. Kim is the author of several books on project management, including Project Management JumpStart, 3rd Edition, and the eight previous editions of the bestselling PMP Project Management Professional Study Guide. Visit her website at www.kimheldman.com.
UPDATED FOR A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE—PMBOK® GUIDE—SIXTH EDITION Covers 100% of exam objectives, including initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and much more... Includes online interactive learning environment with: + 2 custom practice exams + 175 electronic flashcards + Searchable key term glossary + 2 hours of audio instructions and review + 100 bonus test questions This Complete Guide Prepares You For Success on the PMP Certification Exam The Project Management Professional (PMP) certification confirms your understanding of project management best practices, enhances your marketability, and raises customer confidence in you and your company. PMP Project Management Professional Exam Study Guide, Ninth Edition, covers 100% of the exam objectives, helping you focus your study to achieve the best possible score. Fully updated to align with A Guide to the Project Management Body of Knowledge—PMBOK® Guide—Sixth Edition, it covers the latest updates, including the growing importance of agile and other adaptive and iterative practices. You'll also have access to the exclusive Sybex online interactive learning environment on all your devices, so you can study anytime, anywhere. Coverage of 100% of all exam objectives in this Study Guide means you'll be ready for: Initiating Planning Executing Monitoring and Controlling Closing Professional Responsibility Interactive learning environment Take your exam prep to the next level with Sybex's superior interactive online study tools. To access our learning environment, simply visit www.wiley.com/go/sybextestprep, type in your unique PIN, and instantly gain access to: One year of FREE access to Sybex's online interactive learning environment and test bank. 2 practice exams to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you're ready to take the certification exam. 175 electronic flashcards to reinforce learning and last-minute prep before the exam Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared ABOUT THE PMP CERTIFICATION PMI® is the leader and the most widely recognized organization promoting project management best practices. PMP certification verifies your knowledge of the disciplined approaches, methodologies, and project management practices described in the PMBOK® Guide, demonstrating proof of your professional achievement.
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