<b>Contributors.</b> <p><b>PART I PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY.</b></p> <p>1 Telephone Survey Methods: Adapting to Change (<i>Clyde Tucker and James M. Lepkowski</i>).</p> <p><b>PART II SAMPLING AND ESTIMATION.</b></p> <p>2 Sampling and Weighting in Household Telephone Surveys (<i>William D. Kalsbeek and Robert P. Agans</i>).</p> <p>3 Recent Trends in Household Telephone Coverage in the United States (<i>Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon, and Martin R. Frankel</i>).</p> <p>4 The Infl uence of Mobile Telephones on Telephone Surveys (<i>Vesa Kuusela, Mario Callegaro, and Vasja Vehovar</i>).</p> <p>5 Methods for Sampling Rare Populations in Telephone Surveys (<i>Ismael Flores Cervantes and Graham Kalton</i>).</p> <p>6 Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement Issues (<i>Robert Tortora, Robert M. Groves, and Emilia Peytcheva</i>).</p> <p>7 Multiple Mode and Frame Telephone Surveys (<i>J. Michael Brick and James M. Lepkowski</i>).</p> <p>8 Weighting Telephone Samples Using Propensity Scores (<i>Sunghee Lee and Richard Valliant</i>).</p> <p><b>PART III DATA COLLECTION.</b></p> <p>9 Interviewer Error and Interviewer Burden (<i>Lilli Japec</i>).</p> <p>10 Cues of Communication Difficulty in Telephone Interviews (<i>Frederick G. Conrad, Michael F. Schober, and Wil Dijkstra</i>).</p> <p>11 Oral Translation in Telephone Surveys (<i>Janet Harkness, Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass, and Dorothée Behr</i>).</p> <p>12 The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys (<i>Leah Melani Christian, Don A. Dillman, and Jolene D. Smyth</i>).</p> <p>13 Visual Elements of Questionnaire Design: Experiments with a CATI Establishment Survey (<i>Brad Edwards, Sid Schneider, and Pat Dean Brick</i>).</p> <p>14 Mode Effects in the Canadian Community Health Survey: A Comparison of CATI and CAPI (<i>Yves Béland and Martin St-Pierre</i>).</p> <p><b>PART IV OPERATIONS.</b></p> <p>15 Establishing a New Survey Research Call Center (<i>Jenny Kelly, Michael W. Link, Judi Petty, Kate Hobson, and Patrick Cagney</i>).</p> <p>16 CATI Sample Management Systems (<i>Sue Ellen Hansen</i>).</p> <p>17 Measuring and Improving Telephone Interviewer Performance and Productivity (<i>John Tarnai and Danna L. Moore</i>).</p> <p>18 Telephone Interviewer Voice Characteristics and the Survey Participation Decision (<i>Robert M. Groves, Barbara C. O'Hare, Dottye Gould-Smith, José Benkí, and Patty Maher</i>).</p> <p>19 Monitoring Telephone Interviewer Performance (<i>Kenneth W. Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown, and J. Brooke Hoover</i>).</p> <p>20 Accommodating New Technologies: Mobile and VoIP Communication (<i>Charlotte Steeh and Linda Piekarski</i>).</p> <p><b>PART V NONRESPONSE.</b></p> <p>21 Privacy, Confidentiality, and Respondent Burden as Factors in Telephone Survey Nonresponse (<i>Eleanor Singer and Stanley Presser</i>).</p> <p>22 The Use of Monetary Incentives to Reduce Nonresponse in Random Digit Dial Telephone Surveys (<i>David Cantor, Barbara C. O'Hare, and Kathleen S. O'Connor</i>).</p> <p>23 The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms (<i>Allyson L. Holbrook, Jon A. Krosnick, and Alison Pfent</i>).</p> <p>24 Response Rates: How have they Changed and Where are they Headed? (<i>Michael P. Battaglia, Meena Khare, Martin R. Frankel, Mary Cay Murray, Paul Buckley, and Saralyn Peritz</i>).</p> <p>25 Aspects of Nonresponse Bias in RDD Telephone Surveys (<i>Jill M. Montaquila, J. Michael Brick, Mary C. Hagedorn, Courtney Kennedy, and Scott Keeter</i>).</p> <p>26 Evaluating and Modeling Early Cooperator Effects in RDD Surveys (<i>Paul P. Biemer and Michael W. Link</i>).</p> <p>References.</p> <p><b>INDEX.</b></p>