Details

Managing Facilitated Processes


Managing Facilitated Processes

A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and Educators
1. Aufl.

von: Dorothy Strachan, Marian Pitters

32,99 €

Verlag: Wiley
Format: EPUB
Veröffentl.: 06.04.2009
ISBN/EAN: 9780470522431
Sprache: englisch
Anzahl Seiten: 208

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Beschreibungen

<p>Managing Facilitated Processes</p> <p>Managing Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:</p> <p>From Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features</p> <p>Approach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles</p> <p>Management x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools</p> <p>Managing Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.</p> <p>Praise for Managing Facilitated Processes</p> <p>"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results."<br /> —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA</p> <p>"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide."<br /> —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean</p> <p>"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work."<br /> —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada</p> <p>"A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide."<br /> —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada</p> <p>"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again."<br /> —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA</p>
<p>Examples, Exhibits, and Tables xi</p> <p>Web Contents xiii</p> <p>Acknowledgments xv</p> <p>The Authors xvii</p> <p>Introduction xix</p> <p>About This Book xix</p> <p>A Quick Lookup Resource xxi</p> <p><b>Part 1 From Contact to Contract 1</b></p> <p><b>1 </b><b>Initial Contact 3</b></p> <p>Completing a Preliminary Screen 5<br />Coordinates: Date(s) and Location • Purpose, Objectives, and Deliverables • Process Leadership • Eighteen Types of Processes</p> <p>Decision Making After the Screen 11</p> <p>Communicating a Decision 13</p> <p><b>2 Building Agreements That Work 15</b></p> <p>Types of Agreements 16</p> <p>Drafting Agreements 16</p> <p>Agreements in Action: Four Maxims 18<br />1. Don’t Start Work Without an Agreement • 2. Bring Fresh Eyes to Your Experience • 3. When in Doubt, Write It Out • 4. Cock-ups Are Collaborative</p> <p>Work Plans and Cost Estimates 21</p> <p>Developing Work Plans • Dealing with Pricing Perils Acting on Values 24</p> <p><b>Part 2 Approach and Style 33</b></p> <p><b>3 Approach 35</b></p> <p>Integrated 35</p> <p>Customized 36<br />Outcomes • People • Group Development • Ethnocultural Considerations • Literacy • Organizational Culture</p> <p>Systematic 38<br />Completing a Process Management Prompter • Accountability The Approach in Action: Integrated, Customized, Systematic 45</p> <p><b>4 </b><b>Style 51</b></p> <p>High-Tech Teddy 52</p> <p>Controlling Caroline 53</p> <p>Loosey-Goosey Lucy 54</p> <p>Overconsulting Oliver 55</p> <p>Anxious-to-Please Annie 56</p> <p>Bureaucratic Bill 57</p> <p>Optimizing Management Styles 57</p> <p><b>Part 3 Management X 5: Participants, Speakers, Logistics, Documents, Feedback 59</b></p> <p><b>5 </b><b>Participants 61</b></p> <p>Clarify the Rationale for Participation 62</p> <p>Monitor the Mix and Number of Participants 66<br />Consider Participant Types • Gatekeep Participant Numbers • Maintain a Participant Database Create the Invitations 73 Persuade • Inform • Engage • Determine the Focus • Obtain Input and Feedback • Write the Confirmation Letter</p> <p><b>6 </b><b>Speakers 95</b></p> <p>Speaker Management 95<br />Clarify Requirements • Create Invitations • Confirm Expectations Presentation Guidelines 104 Opening Remarks • Speaker Introductions and Acknowledgments • Presentations by Experts • Presentations by Panels • Closing Remarks</p> <p><b>7 </b><b>Logistics 119</b></p> <p>Select and Set Up the Site 120<br />Venue • Layout • Health, Safety, and Security • Technical and Audiovisual Support</p> <p>Enable Participant Engagement 132<br />Accommodating Differences • Identification • Accessibility</p> <p>Mobilize Yourself 137<br />Professional Supplies • Travel Arrangements • Personal Amenities</p> <p>Love those Logistical Letdowns! 140</p> <p><b>8 </b><b>Documents 143</b></p> <p>Match the Documents to the Process 144</p> <p>Produce the Documents 145<br />Make Documents Easy to Use • Design Attractive Formats • Customize Documents</p> <p><b>9 </b><b>Feedback 151</b></p> <p>Review Feedback Approach and Tools 151</p> <p>Finalize and Produce Feedback Tools 157<br />Construction • Look, Feel, and Sound Sample Feedback Tools 159</p> <p><b>10 </b><b>Endings and Beginnings 169</b></p> <p>For the Session 169</p> <p>For Yourself 171</p> <p>References 173</p>
<p>Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass.</p> <p>Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.</p>
<p>Managing Facilitated Processes</p> <p>Managing Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:</p> <p>From Contact to Contract—building customized agreements; eighteentypes of facilitated processes, their deliverables and unique features</p> <p>Approach and Style—ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management styles</p> <p>Management x 5: Participants, Speakers, Logistics, Documents,Feedback—practice guidelines, examples, and time-saving tools</p> <p>Managing Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.</p> <p>Praise for Managing Facilitated Processes</p> <p>"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results."<br /> —Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA</p> <p>"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide."<br /> —Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean</p> <p>"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work."<br /> —Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada</p> <p>"A comprehensive and practical guide to making group sessions effective and outcome driven—great insights from cover to cover and a terrific 'go to' reference guide."<br /> —Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada</p> <p>"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again."<br /> —Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA</p>

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