Details

Launching and Leading Change Initiatives in Health Care Organizations

Managing Successful Projects
Jossey-Bass Public Health, Band 213 1. Aufl.

von: David A. Shore
42,99 €
Verlag:	Wiley
Format:	PDF
Veröffentl.:	30.04.2014
ISBN/EAN:	9781118418925
Sprache:	englisch
Anzahl Seiten:	176

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Beschreibungen

Titelbeschreibung

Implement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed. If leaders can increase the percentage of successful projects, patients, and practitioners everywhere will be better off and so will the organizations that depend on these projects for innovation. In Launching and Leading Change Initiatives in Health Care Organizations: Managing Successful Projects. Author David A. Shore of the Harvard School of Public Health speaks directly to the health care leaders and managers who see the need for change, but keep encountering nearly insurmountable challenges. Through his research, Shore discovered that most implementation failures occur because of a poor launch, and that strengthening processes and operations during the early weeks of a new project is a key to continued success. The book covers issues like: <ul> <li>The preliminary groundwork that cultivates a stronger launch</li> <li>Systematic and selective project selection</li> <li>Building the team that accomplishes change</li> <li>Skill-building and record-keeping systems that foster sustainable growth</li> </ul> Launching and Leading Change Initiatives in Health Care Organizations gives leaders and managers the practical, easy-to-implement ideas and methodologies to start and manage projects successfully.

Inhaltsverzeichnis

List of Figures and Tables ix Preface xi Acknowledgments xvii The Author xix PART 1 Changing Health Care 1 Introduction: The Need for Change 2 Chapter 1: How Organizations Can Really Change 7 A Better Approach 9 From “Projects” to Change Events 14 Chapter 2: Criteria for an Initiative’s Success 19 Failure Rates 20 Doing the Right Thing Right 21 Appropriate Measures of Success 24 Careful Management of Risk 26 Chapter 3: Planning: Seeds of Success and Failure 31 A Time for Planning 32 Learning from Failure 35 PART 2 Select the Right Projects 41 Introduction: The Crowded Runway 42 Chapter 4: Identifying and Creating the Right Initiatives 47 Change Initiatives as Strategic Planning 48 Where Good Project Ideas Originate 53 Developing Project Concepts 55 Chapter 5: Selecting, Prioritizing, and Monitoring Change Initiatives 61 The Project and Portfolio Management Review Board 63 Criteria for Project Selection 66 Prioritizing Projects 72 Monitoring Projects 78 PART 3 Choose the Right People 83 Introduction: How Important Are Decisions about People? 84 Chapter 6: What You Are Looking For 89 Hard and Soft Skills 91 Crucial Conversations 94 Emotional Intelligence 98 Trust 100 Chapter 7: Assembling the Individuals for a Change Event 107 “Dunbar’s Number” for Change Teams 108 The Right Mixtures of People 110 Roles on the Team 113 The Right Number of Projects 120 The Project Management Human Capital Inventory 122 Do People Make a Team? 122 Chapter 8: Converting Individuals into a Project Implementation Team 125 Onboarding a Group 125 Beginning the Onboarding Process: Day Zero 127 The Next Step: Day One 128 Decisions and Tracking 130 Passion and Enthusiasm 132 Alignment 134 Trust 135 Chapter 9: The First Mile and Beyond 139 Index 145

Autorenportrait

DAVID A. SHORE, PhD, is former associate dean of the Harvard School of Public Health and founding director of the Program in Program Management. He is on the faculty of Harvard University and Adjunct Professor of Organizational Development and Change at the University of Monterrey Business School, Mexico. His previous book is Forces of Change: New Strategies for the Evolving Health Care Marketplace (also from Jossey-Bass).

Back cover copy

Praise for Launching and Leading Change Initiatives in Health Care Organizations "No one understands the health care environment—or change—better than David Shore. In this brilliant book, David provides that rare blend of profound insight with immensely practical application. This book is destined to become the definitive guide on leading change initiatives within health care organizations." —Stephen M. R. Covey, The New York Times and # 1 Wall Street Journal best-selling author of The Speed of Trust and coauthor of Smart Trust "David Shore has written a timely, insightful book about making change actually happen, and he has done so within the context of the changes confronting today's health care industry. His methodology for preparing people and organizations for the challenge of change is illuminating. Launching and Leading Change Initiatives in Health Care Organizations is a gift for those of us in the field working every day." —Anthony R. Tersigni, EdD, FACHE, President and Chief Executive Officer, Ascension "David Shore's new book is a must read by anyone leading, approving, or resourcing projects. As David states, 'Don't leave change to chance.' Fortunately, with this wonderfully written and practical blueprint, we won't have to!" —Jona Raasch, Chief Executive Officer, The Governance Institute "Practical, hands-on, and easily accessible, Dr. Shore's new book gives health care leaders the tools and techniques to launch and manage change initiatives effectively. Senior leaders in every sort of health care organization should read this book and take its lessons to heart." —Michael F. Mahoney, President and Chief Executive Officer, Boston Scientific Corporation "Launching and Leading Change Initiatives in Health Care Organizations is an engaging tour de force that combines managing change and managing health care in a positively brilliant fashion. Dr. Shore's hands-on experience around the world and in the library are unparalleled, as is his fresh perspective on project management. The strategy and tactics offered will be invaluable to every industry and every business." —Edward T. Reilly, President and Chief Executive Officer, American Management Association