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<p>Preface xi</p> <p>Acknowledgements xv</p> <p>About the Companion Website xvi</p> <p>Walk through xvii</p> <p><b>Part one Foundations 1</b></p> <p><b>1 Intercultural communication for uncertain times</b></p> <p>Why should we know about other cultures? 3</p> <p><b>2 Action, ethics, and research</b></p> <p>How can I make a difference? 25</p> <p><b>3 Origins</b></p> <p>How can I talk about culture? 47</p> <p><b>Part two Elements 69</b></p> <p><b>4 Subjective culture</b></p> <p>What is the base upon which cultural communication is built? 71</p> <p><b>5 Identity--Struggle, resistance, and solidarity</b></p> <p>How can I think about my identity and that of others? 91</p> <p><b>6 Intolerance-acceptance-appreciation-equity-inclusion</b></p> <p>How can we make the world a more tolerant and inclusive place? 108</p> <p><b>Part three Messages 133</b></p> <p><b>7 Verbal communication</b></p> <p>How can I reduce cultural misunderstandings in my verbal communication? 135</p> <p><b>8 Nonverbal communication</b></p> <p>Can I make nonverbal blunders and not even know it? 156</p> <p><b>9 Rhetoric and culture</b></p> <p>How does my culture relate to persuasive writing and speaking? 177</p> <p><b>10 Media and intercultural communication</b></p> <p>How do media shape our views of others? 200</p> <p><b>11 Information and communication technologies</b></p> <p>How do social media impact culture? 220</p> <p><b>Part four Contexts 243</b></p> <p><b>12 Adaptation and intercultural competence</b></p> <p>How can I be effective in a new culture? 245</p> <p><b>13 Relationships and conflict</b></p> <p>How can I have better cross-cultural relationships? 267</p> <p><b>14 The political context</b></p> <p>How can we use communication to shape politics and culture? 287</p> <p><b>15 Intercultural communication in organizations</b></p> <p>How does culture shape business and how is business culture changing? 304</p> <p>Conclusion 328</p> <p>Glossary 330</p> <p>Index 343</p>

<p><b>John R. Baldwin,</b> is Professor of Communication and Culture at Illinois State University, USA, where he teaches on culture, diversity, and communication. He has published extensively on these and related subjects over a career spanning more than a quarter century. <p><b>Alberto González,</b> is Distinguished University Professor in the School of Media and Communication, Bowling Green State University, Ohio, USA. His research is situated at the intersection of criticial intercultural communication and rhetorical criticism. <p><b>Nettie Brock,</b> is Assistant Professor of Convergent Media at Morehead State University, USA. Her research and teaching concern popular culture texts and their connections to the societies that produce and receive them. <p><b>Ming Xie,</b> is Assistant Professor in the Department of Political Science and Criminal Justice at West Texas A&M University. Her research focuses on intercultural communication, female leadership in nonprofit organizations, and emergency management. <p><b>Chin-Chung Chao,</b> is Professor of Communication at the University of Nebraska, Omaha, USA. She is a past President of the Association for Chinese Communication Studies and a past Chair of the Asian/Pacific American Communication Studies Division, and has researched and published extensively on communication, conflict management, and related subjects.

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