Details

<p>About the authors ix</p> <p>Hoisting the banner for human xiii</p> <p>How to speak human xxiii</p> <p>How to speak whaaat? xxix</p> <p>Curiosity The insatiable hunger of a curious mind 1</p> <p>Anticipation The exquisite agony of anticipation 17</p> <p>Surprise! The unanticipated delight of the unexpected 27</p> <p>Visual The sensory superiority of visual 41</p> <p>Beware … The insidious fog of habituation 57</p> <p>Narratives The titillations of a well-told tale 65</p> <p>Emotions The paradoxical logic of getting emotional 77</p> <p>Humour The serious business of being funny 87</p> <p>Caution … The complication of complexity 95</p> <p>Words The power of using and choosing words wisely 107</p> <p>Names The undeniable sweetness of a well-chosen name 117</p> <p>Language The power of language to shift perception 127</p> <p>Modes The perks of matching the mode to the message 149</p> <p>Beware … The excuses for mediocrity 167</p> <p>Time, tide and the inevitability of change 177</p> <p>So… 181</p> <p>Acknowledgements 183</p> <p>Index 185</p>

<p>Dougal and Jen Jackson are founders of award-winning employee experience company Jaxzyn. With a diverse team of thinkers, communicators, creators and doers, they work with organisations globally to discover and implement ways to make our workplaces more human.

<p><b>'An instant classic—this book is so utterly relevant and needed. And it is hellishly refreshing to boot. I fucking love it, and heartily recommend it to all.'</b> —Dr Jason Fox, best-selling author of <i>How to Lead a Quest</i></p> <p><b>Take a practical approach to the communication challenges in your workplace.</b> Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans:</p> <ul> <li>use the science of connection to create compelling communication</li> <li>translate mind-numbing complexity into captivating simplicity</li> <li>hijack attention, engage and influence others.</li> </ul> <p>Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organisation, with an eye on the horizon – this is a how-to for forward thinkers like you.</p>

AU