Details

Handbook of Usability Testing


Handbook of Usability Testing

How to Plan, Design, and Conduct Effective Tests
2. Aufl.

von: Jeffrey Rubin, Dana Chisnell, Jared Spool

39,99 €

Verlag: Wiley
Format: PDF
Veröffentl.: 30.04.2008
ISBN/EAN: 9780470386088
Sprache: englisch
Anzahl Seiten: 384

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.

Beschreibungen

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
<p>Acknowledgments xi</p> <p>Foreword xxix</p> <p>Preface to the Second Edition xxxiii</p> <p><b>Part One Usability Testing: An Overview</b></p> <p><b>Chapter 1 What Makes Something Usable? 3</b></p> <p>What Do We Mean by ‘‘Usable’’? 4</p> <p>What Makes Something Less Usable? 6</p> <p>WhatMakes Products MoreUsable? 12</p> <p>What Are Techniques for Building in Usability? 16</p> <p><b>Chapter 2 What Is Usability Testing? 21</b></p> <p>Why Test? Goals of Testing 21</p> <p>Basics of the Methodology 23</p> <p><b>Chapter 3 When Should You Test? 27</b></p> <p>Our Types of Tests: An Overview 27</p> <p>Exploratory or Formative Study 29</p> <p>Assessment or Summative Test 34</p> <p>Validation or Verification Test 35</p> <p>Overview of the Methodology 36</p> <p>Comparison Test 37</p> <p>Iterative Testing: Test Types through the Lifecycle 39</p> <p><b>Chapter 4 Skills for Test Moderators 45</b></p> <p>Characteristics of a Good Test Moderator 48</p> <p>Getting the Most out of Your Participants 52</p> <p>Troubleshooting Typical Moderating Problems 56</p> <p>How to Improve Your Session-Moderating Skills 58</p> <p><b>Part Two The Process for Conducting a Test</b></p> <p><b>Chapter 5 Develop the Test Plan 65</b></p> <p>Why Create a Test Plan? 65</p> <p>The Parts of a Test Plan 67</p> <p>Sample Test Plan 91</p> <p><b>Chapter 6 Set Up a Testing Environment 93</b></p> <p>Decide on a Location and Space 94</p> <p>Recommended Testing Environment: Minimalist Portable Lab 110</p> <p>Gather and Check Equipment, Artifacts, and Tools 111</p> <p>Identify Co-Researchers, Assistants, and Observers 112</p> <p><b>Chapter 7 Find and Select Participants 115</b></p> <p>Characterize Users 115</p> <p>Define the Criteria for Each User Group 119</p> <p>Determine the Number of Participants to Test 125</p> <p>Write the Screening Questionnaire 126</p> <p>Find Sources of Participants 131</p> <p>Screen and Select Participants 143</p> <p>Schedule and Confirm Participants 148</p> <p><b>Chapter 8 Prepare Test Materials 153</b></p> <p>Guidelines for Observers 154</p> <p>Orientation Script 155</p> <p>Background Questionnaire 162</p> <p>Data Collection Tools 165</p> <p>Nondisclosures, Consent Forms, and Recording Waivers 173</p> <p>Pre-Test Questionnaires and Interviews 174</p> <p>Prototypes or Products to Test 181</p> <p>Task Scenarios 182</p> <p>Optional Training Materials 187</p> <p>Use the Research Questions(s) from the Test Plan as the Basis for Your Content 193</p> <p>Common Question Formats 197</p> <p>Debriefing Guide 199</p> <p><b>Chapter 9 Conduct the Test Sessions 201</b></p> <p>Guidelines for Moderating Test Sessions 202</p> <p>Checklists for Getting Ready 213</p> <p>When to Intervene 225</p> <p>What Not to Say to Participants 227</p> <p><b>Chapter 10 Debrief the Participant and Observers 229</b></p> <p>Why Review with Participants and Observers? 229</p> <p>Techniques for Reviewing with Participants 230</p> <p>Where to Hold the Participant Debriefing Session 231</p> <p>Basic Debriefing Guidelines 231</p> <p>Advanced Debriefing Guidelines and Techniques 235</p> <p>Reviewing and Reaching Consensus with Observers 241</p> <p><b>Chapter 11 Analyze Data and Observations 245</b></p> <p>Compile Data 246</p> <p>Summarize Data 249</p> <p>Analyze Data 258</p> <p><b>Chapter 12 Report Findings and Recommendations 269</b></p> <p>What Is a Finding? 269</p> <p>Shape the Findings 269</p> <p>Draft the Report 271</p> <p>Develop Recommendations 277</p> <p>Refine the Report Format 283</p> <p>Create a Highlights Video or Presentation 283</p> <p><b>Part Three Advanced Techniques</b></p> <p><b>Chapter 13 Variations on the Basic Method 293</b></p> <p>Who? Testing with Special Populations 293</p> <p>What: Prototypes versus Real Products 299</p> <p>How? Techniques for Monitored Tests 302</p> <p>Where? Testing Outside a Lab 309</p> <p>Self-Reporting (Surveys, Diary Studies) 313</p> <p><b>Chapter 14 Expanding from Usability Testing to Designing the User Experience 315</b></p> <p>Stealth Mode: Establish Value 316</p> <p>Build on Successes 322</p> <p>Formalize Processes and Practices 323</p> <p>Expand UCD throughout the Organization 328</p> <p>Afterword 333</p> <p>Index 335</p>
<p><b>Jeffrey Rubin</b>, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. <p><b>Dana Chisnell</b> is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. <p><b>Companion Web site</b></br> Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
<p><b>Is your product user-friendly? Take these steps to find out</b></p> <p>Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants - no, <i>expects - </i>your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.</p> <ul> <li>Learn to recognize factors that limit usability</li> </ul> <ul> <li>Decide whether testing should occur in a lab setting or at the site where the product is used</li> </ul> <ul> <li>Set up a test plan to assess goals for your product's usability</li> </ul> <ul> <li>Choose and train effective test moderators</li> </ul> <ul> <li>Decide on the best way to collect and review data</li> </ul> <ul> <li>Report the results and make recommendations</li> </ul> <ul> <li>Learn user-centered design principles and practices - the context for usability testing</li> </ul> <ul> <li>Reap the benefits of templates, tables, models, case studies, and other tools of the trade</li> </ul>

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