Details

Fundamentals of Performance Improvement


Fundamentals of Performance Improvement

Optimizing Results through People, Process, and Organizations
3. Aufl.

von: Darlene Van Tiem, James L. Moseley, Joan C. Dessinger

81,99 €

Verlag: Wiley
Format: PDF
Veröffentl.: 29.03.2012
ISBN/EAN: 9781118222041
Sprache: englisch
Anzahl Seiten: 704

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Beschreibungen

<p><b>Fundamentals of Performance Improvement, 3rd Edition </b></p><p><i> Fundamentals of Performance Improvement</i> is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.</p><p>“It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?”<BR><b>—CEDRIC T. COCO,</b> CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies </p><p><i>“Fundamentals of Performance Improvement</i> is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.”<BR><b>—DIANA WHITNEY,</b> PhD, president, Corporation for Positive Change </p><p>“If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” <BR><b>—JAMES A. PERSHING,</b> Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University </p><p> “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” <BR><b>—DALJIT SINGH,</b> Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia</p>
LIST OF FIGURES xv <p>LIST OF TABLES xvii</p> <p>LIST OF EXHIBITS xix</p> <p>LIST OF CASE STUDIES xxi</p> <p>LIST OF PERFORMANCE SUPPORT TOOLS xxiii</p> <p>ACKNOWLEDGMENTS xxv</p> <p>FOREWORD—THE PRACTICE OF PERFORMANCE IMPROVEMENT, BY JUDITH A. HALE xxvii</p> <p>FOREWORD—FUNDAMENTALS OF PERFORMANCE TECHNOLOGY, BY DALE BRETHOWER xxix</p> <p>FOREWORD—PERFORMANCE IMPROVEMENT INTERVENTIONS, BY WILLIAM W. LEE xxxiii</p> <p>INTRODUCTION xxxv</p> <p><b>SECTION 1: PERFORMANCE IMPROVEMENT AND THE PERFORMANCE IMPROVEMENT/HPT MODEL</b> 1</p> <p>CHAPTER 1 <b>OVERVIEW OF PERFORMANCE IMPROVEMENT</b> 3</p> <p>CHAPTER 2 <b>PERFORMANCE IMPROVEMENT/HPT MODEL—AN OVERVIEW</b> 41</p> <p>CHAPTER 3 <b>CHANGE MANAGEMENT</b> 61</p> <p>CASE STUDY 1.1</p> <p><b>BOUTIQUE MARKETING COMPANY</b> 81</p> <p>CASE STUDY 1.2</p> <p><b>STRATEGIC PERFORMANCE MANAGEMENT IN GEORGIA EDUCATION</b> 89</p> <p>CASE STUDY 1.3</p> <p><b>REDUCING MUNICIPAL STRIFE THROUGH ENGAGEMENT</b> 95</p> <p>CASE STUDY 1.4</p> <p><b>AMWAY CORPORATION: DRIVING CONSISTENT, STRATEGIC PERFORMANCE OF DISTRIBUTORS GLOBALLY</b> 103</p> <p>CASE STUDY 1.5</p> <p><b>USING HUMAN PERFORMANCE TECHNOLOGY (HPT) TO SELECT PROJECTS THAT YIELD RESULTS</b> 111</p> <p><b>SECTION 2: PERFORMANCE ANALYSIS</b> 121</p> <p>CHAPTER 4 <b>OVERVIEW OF PERFORMANCE ANALYSIS</b> 123</p> <p>CHAPTER 5 <b>ORGANIZATIONAL ANALYSIS</b> 133</p> <p>CHAPTER 6 <b>ENVIRONMENTAL ANALYSIS</b> 145</p> <p>CHAPTER 7 <b>GAP ANALYSIS</b> 155</p> <p>CHAPTER 8 <b>CAUSE ANALYSIS</b> 163</p> <p>CASE STUDY 2.1</p> <p><b>THE BLAKE COMPANY/MUTSCHLER KITCHENS</b> 179</p> <p>CASE STUDY 2.2</p> <p><b>PHYSICIAN PERFORMANCE REPORT ACCURACY AND TIMELINESS</b> 185</p> <p><b>SECTION 3: INTERVENTION SELECTION, DESIGN, AND DEVELOPMENT</b> 193</p> <p>CHAPTER 9 <b>INTERVENTION SELECTION</b> 195</p> <p>CHAPTER 10 <b>LEARNING INTERVENTIONS</b> 243</p> <p>CHAPTER 11 <b>PERFORMANCE SUPPORT INTERVENTIONS</b> 281</p> <p>CHAPTER 12 <b>JOB ANALYSIS/WORK DESIGN INTERVENTIONS</b> 291</p> <p>CHAPTER 13 <b>PERSONAL DEVELOPMENT INTERVENTIONS</b> 313</p> <p>CHAPTER 14 <b>HRD INTERVENTIONS</b> 325</p> <p>CHAPTER 15 <b>ORGANIZATIONAL COMMUNICATION INTERVENTIONS</b> 363</p> <p>CHAPTER 16 <b>ORGANIZATION DESIGN AND DEVELOPMENT</b> 373</p> <p>CHAPTER 17 <b>FINANCIAL SYSTEMS INTERVENTIONS</b> 395</p> <p>CHAPTER 18 <b>INTERVENTION DESIGN</b> 407</p> <p>CHAPTER 19 <b>MAKING THE BUSINESS CASE</b> 423</p> <p>CHAPTER 20 <b>INTERVENTION DEVELOPMENT</b> 443</p> <p>CASE STUDY 3.1</p> <p><b>NO ROOM FOR ERROR</b> 451</p> <p>CASE STUDY 3.2</p> <p><b>ACQUISITION OF WESTFORD BANK BY SPRING HARBOR BANK</b> 459</p> <p>EXHIBIT 3.1</p> <p><b>INFORMATION TECHNOLOGY COMPANY ALIGNS WORKFORCE TO BUSINESS STRATEGY AND DIRECTION</b> 465</p> <p><b>SECTION 4: INTERVENTION IMPLEMENTATION AND MAINTENANCE</b> 473</p> <p>CHAPTER 21 <b>INTERVENTION IMPLEMENTATION AND MAINTENANCE</b> 475</p> <p>CHAPTER 22 <b>TECHNIQUES FOR IMPLEMENTATION AND MAINTENANCE</b> 489</p> <p>CASE STUDY 4.1</p> <p><b>CHURCH PENSION FUND: THE GREAT MODEL</b> 509</p> <p>CASE STUDY 4.2</p> <p><b>ST. LUKE LUTHERAN CHURCH AND SCHOOL</b> 517</p> <p><b>SECTION 5: INTERVENTION EVALUATION</b> 527</p> <p>CHAPTER 23 <b>OVERVIEW OF EVALUATION</b> 529</p> <p>CHAPTER 24 <b>PLANNING AND CONDUCTING EVALUATION</b> 545</p> <p>CASE STUDY 5.1</p> <p><b>ABC AUTOMOTIVE COMPANY—DEALERSHIP SALES AND MARKETING ACADEMY</b> 571</p> <p>CASE STUDY 5.2</p> <p><b>COMMUNITY HEALTHCARE ASSOCIATION OF THE DAKOTAS</b> 577</p> <p><b>APPENDICES</b> 585</p> <p>APPENDIX A <b>ISPI’S PERFORMANCE TECHNOLOGY STANDARDS</b> 587</p> <p>APPENDIX B <b>CERTIFIED SCHOOL IMPROVEMENT SPECIALIST STANDARDS</b> 613</p> <p>APPENDIX C <b>ISPI’S CODE OF ETHICS</b> 617</p> <p>GLOSSARY 623</p> <p>ABOUT THE AUTHORS 639</p> <p>NAME INDEX 641</p> <p>SUBJECT INDEX 645</p>
<p><b>Darlene M. Van Tiem</b>, PhD, CPT, CPLP, is an associate professor emerita at the University of Michigan–Dearborn and faculty member of Capella University. Previously, Van Tiem served as Human Resources Training Director for Ameritech (now AT&T) Yellow Pages and Curriculum Manager for General Motors Technical Curriculum.</p> <p><b>James L. Moseley,</b> EdD, LPC, CHES, CPT, is an associate professor at Wayne State University’s College of Education Instructional Technology Program. In addition to teaching, he serves as both an internal and external consultant in program evaluation, performance improvement, and health education. <p><b>Joan C. Dessinger,</b> EdD, CPT, is the founder of The Lake Group, a performance improvement consulting group that has partnered with national and international business, education, manufacturing, healthcare, and service organizations since 1985. She is also editor of ISPI’s <i>Performance Improvement Journal</i> and co-author of six books for HPT/PI professionals.
<p><b>Fundamentals of Performance Improvement, 3rd Edition </b></p><p><i> Fundamentals of Performance Improvement</i> is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.</p><p>“It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?”<BR><b>—CEDRIC T. COCO,</b> CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies </p><p><i>“Fundamentals of Performance Improvement</i> is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.”<BR><b>—DIANA WHITNEY,</b> PhD, president, Corporation for Positive Change </p><p>“If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” <BR><b>—JAMES A. PERSHING,</b> Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University </p><p> “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” <BR><b>—DALJIT SINGH,</b> Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia</p>

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