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Acknowledgments. <p>Introduction.</p> <p>A Note to Readers.</p> <p>Chapter 1. The Psychological Strategy to Gain Iron clad Loyalty: Never Lose an Employee, Customer, Client, or Patient Again.</p> <p>Chapter 2. Super Spin Control: Quickly Dilute the Impact of Negative Publicity.</p> <p>Chapter 3. Spin Control When It's Personal: Shutting Down the Gossip and Rumor Mills.</p> <p>Chapter 4. Turbo-Boost Morale and Keep Your Employees Productive, Motivated and Happy . . . All without Spending a Dime.</p> <p>Chapter 5. The Foolproof Strategy to Keep Any Employee from Stealing.</p> <p>Chapter 6. Collect Money Owed, No Matter How Long It’s Overdue.</p> <p>Chapter 7. Turn a Saboteur into Your Greatest Ally.</p> <p>Chapter 8. Get Back Any Customer You’ve Lost, No Matter Why They Left.</p> <p>Chapter 9. Managing Difficult People: The Psychology Behind Royal Pains.</p> <p>Chapter 11. How to Painlessly Criticize the Highly Sensitive Employee.</p> <p>Chapter 12. Personal Power: The Myth of Self-Discipline and the Secret to Unlimited Inspiration.</p> <p>Chapter 13. The Five Psychological Keys to Accomplish Any Goal.</p> <p>Chapter 14. How to Spot a Bluff a Mile Away: The Ultimate Bluff Buster.</p> <p>Chapter 15. Find Out if Your Employees Are Doing Drugs or Drinking on the Job With a 30 Second Non accusatory Conversation.</p> <p>Chapter 16. Bully-Proof Yourself and Your Office.</p> <p>Chapter 17. Sway the Room: From Jury Rooms to Board Rooms, How One Voice Can Change the Choir.</p> <p>Chapter 18. Master the Art of Charisma with the Complete Psychological Formula for Instant Likability.</p> <p>Chapter 19. The Amazing Method for Getting Along with People Who Are Emotionally Unwell.</p> <p>Chapter 20. Instantly Resolve Any Personality Conflict.</p> <p>Chapter 21. The Effortless Way to Make Difficult Changes without Creating Fearful, Frustrated, and Angry Employees.</p> <p>Conclusion.</p> <p>Bibliography.</p> <p>About the Author.</p> <p>Index. </p>

<p><b>DAVID J. LIEBERMAN</b> is an award-winning author and internationally recognized leader in the field of human behavior and interpersonal relationships. Techniques based on his seven books, which have been translated into twenty-one languages and include two <i>New York Times</i> bestsellers, are used by the FBI, the Department of the Navy, and Fortune 500 companies, as well as by governments, corporations, and mental health professionals in more than twenty-five countries. He has appeared as a guest expert on programs such as the <i>Today</i> show, Fox News, <i>The Montel Williams Show</i>, <i>The O'Reilly Factor</i>, and <i>The View</i>, and his work has been featured in publications around the world. <p><i>Inquiries can be directed to DJLMedia@aol.com.</i>

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