Details

Conflict Resolution at Work For Dummies


Conflict Resolution at Work For Dummies


1. Aufl.

von: Vivian Scott

13,99 €

Verlag: Wiley
Format: EPUB
Veröffentl.: 09.12.2009
ISBN/EAN: 9780470595756
Sprache: englisch
Anzahl Seiten: 368

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.

Beschreibungen

<p>A practical workplace guide to handling conflict effectively</p> <p>Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. <i>Conflict Resolution at Work For Dummies</i> provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.</p> <ul> <li>One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace</li> <li>Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)</li> <li>Helps managers and employees sort through problems and make the workplace a more rewarding place</li> </ul> <p>No manager should be without <i>Conflict Resolution at Work For Dummies!</i></p>
<p>Introduction 1</p> <p><b>Part I: Understanding Conflict in the Workplace 7</b></p> <p>Chapter 1: An Overview of Conflict Resolution at Work 9</p> <p>Chapter 2: Understanding What People Bring to Conflict 21</p> <p>Chapter 3: Determining How Groups Contribute to Conflict 41</p> <p>Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59</p> <p>Chapter 5: Knowing When to Address Conflict 77</p> <p><b>Part II: Resolving a Conflict between Two or More of Your Employees 91</b></p> <p>Chapter 6: Developing a Plan and Preparing for a Meeting 93</p> <p>Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105</p> <p>Chapter 8: Negotiating Possible Solutions to a Conflict 123</p> <p>Chapter 9: Offering Proposals and Crafting Agreements 143</p> <p>Chapter 10: Adapting a Confl ict Meeting for the Entire Team 161</p> <p>Chapter 11: Monitoring Agreements and Progress 179</p> <p><b>Part III: Using Additional Resources to Resolve the Conflict 195</b></p> <p>Chapter 12: Keeping a Team Focused During a Conflict 197</p> <p>Chapter 13: Determining How Your Company Can Help 209</p> <p>Chapter 14: Getting Outside Experts to Facilitate Resolutions 223</p> <p><b>Part IV: Smoothly Handling Conflict When You’re One of the People Involved 239</b></p> <p>Chapter 15: Identifying What Both Sides Want 241</p> <p>Chapter 16: Asking for a Meeting to Talk about the Conflict 255</p> <p>Chapter 17: Sitting Down to Talk Through the Issues 267</p> <p>Chapter 18: Tailoring Your Approach to the Organizational Chart 287</p> <p><b>Part V: The Part of Tens 303</b></p> <p>Chapter 19: Ten Things You Can Control When You’re in an Unresolved Conflict 305</p> <p>Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311</p> <p>Chapter 21: Ten Pearls of Wisdom from Professional Mediators 315</p> <p>Index 319</p>
<p><b>Vivian Scott</b> is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.</p>
<p>The easy way to maintain healthy and productive working relationships</p> <p>Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.</p> <ul> <li> <p>Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro</p> </li> <li> <p>Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate</p> </li> <li> <p>Practice good self-awareness — understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict</p> </li> <li> <p>Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees</p> </li> <li> <p>Resolve a conflict between two or more employees — get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress</p> </li> <li> <p>Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions</p> </li> </ul> <p>Open the book and find:</p> <ul> <li> <p>The right way to manage conflict within a team</p> </li> <li> <p>Advice on when to tackle issues and when to hold back</p> </li> <li> <p>Practical guidance on developing solutions and agreements</p> </li> <li> <p>Ways to address just about any issue you'll face</p> </li> <li> <p>Tips on keeping your team focused and productive during conflicts</p> </li> <li> <p>When to use internal resources like Human Resources and when to turn to outside experts</p> </li> </ul>

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