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<p><b>A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office</b></p> <p><i>Communicating Effectively For Dummies</i> shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.</p> <p>Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:</p> <ul> <li>Learn how to become an active listener</li> <li>Accentuate the positive in negative situations</li> <li>Find win-win solutions for conflicts</li> <li>Stay on track when writing e-mails and letters</li> <li>Handle presentations, interviews, and other challenges</li> <li>Speak forcefully and assertively without alienating others</li> </ul> <p>This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles:</p> <ul> <li>Becoming aware of your own assumptions</li> <li>Dealing with passive-aggressive communicators</li> <li>What to say to help someone open up to you</li> <li>Communicating through eye contact and body language</li> <li>Maintaining a positive attitude</li> <li>Dealing with sensitive issues</li> <li>Effective conflict resolution models</li> <li>When to use e-mail, the phone, or a face-to-face meeting</li> <li>Dealing with angry customers</li> <li>Coaching your staff to communicate better</li> </ul> <p>In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of <i>Communicating Effectively For Dummies,</i> you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.</p>