Details

<p>Contributors viii</p> <p>Foreword xi</p> <p>1 Introduction 1<br /> <i>Jane Kidd</i></p> <p><b>Part 1: The doctor‐patient relationship<br /> </b><i>Section lead editor: Lorraine M. Noble</i></p> <p>2 Introduction to the Doctor–Patient Relationship 5<br /> <i>Lorraine M. Noble</i></p> <p>3 History of the Doctor–Patient Relationship 6<br /> <i>Annie Cushing</i></p> <p>4 Models of the Doctor–Patient Consultation 21<br /> <i>Alexia Papageorgiou</i></p> <p>5 What Is Effective Doctor–Patient Communication? Review of the Evidence 30<br /> <i>Gregory Makoul and Sandra van Dulmen</i></p> <p>6 Patient‐Centredness 40<br /> <i>Rosie Illingworth</i></p> <p>7 The Impact of Training 49<i><br /> John Skelton</i></p> <p>8 The Future of the Doctor–Patient Relationship 57<br /> <i>Lorraine M. Noble</i></p> <p><b>Part 2: Components of Communication<br /> </b><i>Section lead editor: Alexia Papageorgiou</i></p> <p><b>Part 2A: Core Tasks in Clinical Communication</b></p> <p>9 Overview of Core Tasks in Clinical Communication 69<br /> <i>Jonathan Silverman</i></p> <p>10 Relationship Building 72<br /> <i>Jonathan Silverman</i></p> <p>11 Information Gathering and Clinical Reasoning 76<br /> <i>Jonathan Silverman</i></p> <p>12 Information Sharing and Shared Decision Making 81<br /> <i>Jonathan Silverman Copyrighted Material</i></p> <p>13 Communicating about Risk and Uncertainty 87<br /> <i>Katherine Joekes</i></p> <p>14 Responding to Emotions 91<br /> <i>Theano V. Kalavana</i></p> <p>15 Breaking Bad News 98<br /> <i>Rob Lane</i></p> <p>16 Facilitating Behaviour Change through Motivational Interviewing 104<br /> <i>Eva Doherty</i></p> <p>17 Responding to Medical Error and Complaints 108<br /> <i>Lucy Ambrose and Lindsey Pope</i></p> <p><b>Part 2B: Diversity Issues in Clinical Communication and Cultural Diversity</b></p> <p>18 Overview of Diversity Issues in Clinical Communication 117<br /> <i>Costas S. Constantinou</i></p> <p>19 Diversity Issues in Clinical Communication 119<br /> <i>Margot Turner and Nisha Dogra</i></p> <p>20 The Family Consultation 127<br /> <i>Xavier Coll</i></p> <p>21 Consulting with Children and Young People 131<br /> <i>Xavier Coll</i></p> <p>22 The Older Patient 138<br /> <i>Andrew Tarbuck</i></p> <p>23 End of Life Issues 147<br /> <i>Vinnie Nambisan and Jennifer Balls</i></p> <p>24 Mental Health Matters 151<br /> <i>Jonathan Wilson</i></p> <p><b>Part 2C: Interprofessional Communication</b></p> <p>25 Interprofessional Communication and Its Challenges 159<br /> <i>Susanne Lindqvist</i></p> <p><b>Part 3: Learning Teaching and Assessment<br /> </b><i>Section lead editor: Jo Brown</i></p> <p>26 Introduction to Learning Teaching and Assessment 171<br /> <i>Jo Brown</i></p> <p>27 The History of Clinical Communication Teaching 172<br /> <i>Victoria Bates Jonathan Reinarz and Connie Wiskin</i></p> <p><b>Part 3A: Models of Learning</b></p> <p>28 Behaviourism as a Way of Learning 181<br /> <i>Jo Brown</i></p> <p>29 Situated and Work‐Based Learning 186<br /> <i>Jo Brown</i></p> <p>30 Experiential Learning 193<br /> <i>Jan van Dalen</i></p> <p>31 Transformative Learning and High‐Fidelity Simulation 200<br /> <i>Wesley Scott‐Smith</i></p> <p>32 Reflective Practice 206<br /> <i>Sally Quilligan</i></p> <p>33 Models of Feedback 211<br /> <i>Catherine J. Williamson Jill Dales and John Spencer</i></p> <p><b>Part 3B: The Assessment of Communication</b></p> <p>34 Introduction to Assessment in Communication 221<br /> <i>Jane Kidd</i></p> <p>35 Assessing Performance 233<br /> <i>Connie Wiskin and Janet Lefroy</i></p> <p>36 Workplace‐Based Assessment 241<br /> <i>Jane Kidd and Janet Lefroy</i></p> <p><b>Part 4: Afterword</b></p> <p>37 Afterword 251<br /> <i>Jo Brown Lorraine M. Noble Alexia Papageorgiou and Jane Kidd</i></p> <p>Index 252 </p>

<p>"From being proactive to skills that come into play when handling emergencies, Clinical Communication in Medicine discusses all kinds of scenarios and options, contrasting different coping strategies and approaches, and should be required reading for any medical student." (<i>California Bookwatch</i>, 2016)<br /><br />"The result is a scholarly yet accessible blend of history, social science, and medical and psychological insights recommended for anyone working in a clinical medical setting." (Donovan's Literary Services 2016)</p>

<p><b>Dr Jo Brown, </b>Reader in Medical Education, Academic Director of the Student Experience, Head of Clinical Communication, National Teaching Fellow, St George’s, University of London.</p> <p><b>Dr Lorraine M Noble, </b>Senior Lecturer in Clinical Communication, UCL Medical School, UCL, London, UK.</p> <p><b>Dr Alexia Papageorgiou, </b>Associate Professor in Clinical Communication, St George's, University of London medical programme, delivered in Cyprus by the University of Nicosia Medical School.</p> <p><b>Dr Jane Kidd, </b>Undergraduate Quality Manager, Education Training and Research, University Hospitals Coventry and Warwickshire NHS Trust; External tutor, Institute of Medical and Biomedical Education, St George’s University of London.</p>

<p><i>Clinical Communication in Medicine</i> brings together the theories, models and evidence that underpin effective healthcare communication in one accessible volume. Endorsed and developed by members of the UK Council of Clinical Communication in Undergraduate Medical Education, it traces the subject to its primary disciplinary origins, looking at how it is practised, taught and learned today, as well as considering future directions.<br /><br />Focusing on three key areas – the doctor-patient relationship, core components of clinical communication, and effective teaching and assessment – <i>Clinical Communication in Medicine</i> enhances the understanding of effective communication. It links theory to teaching, so principles and practice are clearly understood.<br /><br /><i>Clinical Communication in Medicine</i> is a new and definitive guide for professionals involved in the education of medical undergraduate students and postgraduate trainees, as well as experienced and junior clinicians, researchers, teachers, students, and policy makers.</p>

<p>"As Chief Medical Officer I am very aware of the importance of effective communication with patients and their families. This book comprehensively charts the evidence base that underpins current teaching in clinical communication in medicine and draws together the interdisciplinary strands from which it has evolved providing an historical perspective. I expect this to become an essential reference text for all those involved in teaching clinical communication to medical students and doctors, and for health professionals who are interested in developing their knowledge of the subject. I am happy to endorse this book." <b>Professor Dame Sally Davies, Chief Medical Officer</b></p>

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