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<p>Introduction 1</p> <p>1 What Your Body Language Says About You 9</p> <p>2 Listening 21</p> <p>3 Building Rapport and Networking 33</p> <p>4 Persuasion 41</p> <p>5 Assertiveness 59</p> <p>6 Meetings 77</p> <p>7 Interviews 93</p> <p>8 Negotiation 103</p> <p>9 Sales 115</p> <p>10 Managing Others 129</p> <p>11 Attracting Others 147</p> <p>12 Detecting Lies 159</p> <p>13 Dealing with Conflict, Aggression, and Confrontation 171</p> <p>14 Cross-Cultural Communication 181</p> <p>A Quick Guide to Finding out About Someone without Asking 193</p> <p>About the Author 199</p> <p>Acknowledgements 201</p>

<b>Elizabeth Kuhnke (kuhnkecommunication.com)</b> founded Kuhnke Communication - a team of expert and experienced subject specialists, known for providing consistently outstanding customer service. Their customers come from a wide range of industry and the professional services including, and not limited to: accountancy; law; manufacturing, and telecoms. The firm is also an avid supporter of the charity sector. Kuhnke Communication also has expertise in diversity issues and supports both the public and private sectors in this area. They specialize in interpersonal communication for both teams and individuals and is consistently acknowledged for providing top notch training, coaching and facilitating services in this field. Kuhnke Communication's team of associates are acknowledged experts in their fields. Their proficiency in areas such as cross-cultural communication, media skills, team-building and leadership is highly respected throughout the coaching industry. Elizabeth runs workshops, training courses and coaching programmes, and speaks regularly at business events and international conferences. Her clients have included Vodafone, Gillette, KPMG, Lundbeck Pharmaceuticals and Rieter Automotive Systems. She is the author of <i>Body Language For Dummies</i> (now in its 3rd edition) <i>Persuasion and Influence For Dummies</i>, <i>Communications skills For Dummies</i> and <i>Communication Essentials For Dummies</i>.

<p><b>SAY MORE THAN WORDS EVER COULD</b> </p> <p>Even when we’re not speaking, our posture, gestures and facial expressions convey our thoughts, feelings, and intentions. What is your body language saying about you? <p><b>COMMUNICATE SMARTER TO COME OUT ON TOP </b> <p>Communication specialist Elizabeth Kuhnke reveals how to read other people’s body language and adapt your non-verbal behaviours to become a top-notch communicator. In addition, she explains how to motivate, inspire and relate to others in ways they can understand. <i>Body Language </i> shows you how to: <ul><li>Harness the power of non-verbal communication</li> <li>Reinforce your message with subtle physical signals</li> <li>Persuade, negotiate, lead and build rapport with anyone </li> <li>Nail interviews, first dates and tough conversations</li> <li>Manage conflict and confrontation with calm assertiveness</li></ul> <p>The spoken word is only part of the message. People’s non-verbal behaviour tells a much bigger, and truer, story. <i>Body Language</i> clarifies unspoken signs and signals, enabling you to read others and communicate with confidence in any situation. <p>“Body Language teaches that ‘truth lies in the manner of delivery’. A great read for all who have people in their lives!”<BR> <b>—Matt Sikes, Vice-President,</b> Business Development at Starbucks Coffee Company

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