Details
Above the Line
How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results1. Aufl.
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13,99 € |
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| Verlag: | Wiley |
| Format: | |
| Veröffentl.: | 12.05.2014 |
| ISBN/EAN: | 9780730312529 |
| Sprache: | englisch |
| Anzahl Seiten: | 280 |
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Beschreibungen
Position your organisation's culture to attain new heights
Above the Line: How to Create a Company Culture that EngagesEmployees, Delights Customers and Delivers Results offers allleaders a handbook for leveraging an organisation's culture toengage staff, increase customer satisfaction and streamlinebusiness performance. A groundbreaking work, this book reveals whatit takes to achieve optimum results from your organisationalculture without employing the use of external consultants. Thisorganic, in-house approach to company culture transformation savesboth time and money. Step-by-step, author Michael Hendersonillustrates how to create a culture in which employees and leadersdelight those outside the company--customers, shareholder,employees' families, suppliers and the board of directors--andanyone else who may benefit from an association with theorganisation.
The book's proven models and ideas have been tried and testedwith a broad range of of high-profile international companies.Expert author, Michael Henderson, a.k.a. The CorporateAnthropologist, has more than 30 years' experience, and a proventrack record of working and consulting with organisations toenhance their workplace cultures.
* Reveals how to create an organisational culture that achievesdesired results
* Puts the cultural transformation process in the hands of thepeople directly effected
* Smashes some of the established and costly myths about cultureand how to work with culture
This important resource is written for leaders, managers andsupervisors at all levels and across industries.
Above the Line: How to Create a Company Culture that EngagesEmployees, Delights Customers and Delivers Results offers allleaders a handbook for leveraging an organisation's culture toengage staff, increase customer satisfaction and streamlinebusiness performance. A groundbreaking work, this book reveals whatit takes to achieve optimum results from your organisationalculture without employing the use of external consultants. Thisorganic, in-house approach to company culture transformation savesboth time and money. Step-by-step, author Michael Hendersonillustrates how to create a culture in which employees and leadersdelight those outside the company--customers, shareholder,employees' families, suppliers and the board of directors--andanyone else who may benefit from an association with theorganisation.
The book's proven models and ideas have been tried and testedwith a broad range of of high-profile international companies.Expert author, Michael Henderson, a.k.a. The CorporateAnthropologist, has more than 30 years' experience, and a proventrack record of working and consulting with organisations toenhance their workplace cultures.
* Reveals how to create an organisational culture that achievesdesired results
* Puts the cultural transformation process in the hands of thepeople directly effected
* Smashes some of the established and costly myths about cultureand how to work with culture
This important resource is written for leaders, managers andsupervisors at all levels and across industries.
About the author xi
Acknowledgements xiii
Introduction xv
Part I: Understanding culture 1
1 What is culture? 3
2 Why organisations should take culture seriously 19
3 Aligning culture and strategy 33
Part II: Above the line culture 65
4 Above and below the line cultures 67
5 Below the line stages: dead cultures 99
6 Below the line stages: dying cultures 103
7 Below the line stages: disabled cultures 109
8 Crossing the line: a shift in perspective 119
9 Above the line cultures: stable 125
10 Above the line cultures: successful 131
11 Above the line cultures: excelling 139
12 A glimpse behind the curtain: consciousness and culture 151
Part III: Elevating culture 157
13 Cultural buoyancy devices 159
14 Leaders worth following 165
15 Work worth doing 175
16 Cultures worth contributing to 187
Part IV: Culture planning 197
17 Preparing to plan 199
18 Culture plan 1: purpose 203
19 Culture plan 2: identity 205
20 Culture plan 3: values 209
21 Culture plan 4: capability 213
22 Culture plan 5: behaviour 215
23 Culture plan 6: environment 219
24 Culture plan example 227
25 A final word of encouragement 233
26 Next steps 235
Bibliography 237
Index 239
Acknowledgements xiii
Introduction xv
Part I: Understanding culture 1
1 What is culture? 3
2 Why organisations should take culture seriously 19
3 Aligning culture and strategy 33
Part II: Above the line culture 65
4 Above and below the line cultures 67
5 Below the line stages: dead cultures 99
6 Below the line stages: dying cultures 103
7 Below the line stages: disabled cultures 109
8 Crossing the line: a shift in perspective 119
9 Above the line cultures: stable 125
10 Above the line cultures: successful 131
11 Above the line cultures: excelling 139
12 A glimpse behind the curtain: consciousness and culture 151
Part III: Elevating culture 157
13 Cultural buoyancy devices 159
14 Leaders worth following 165
15 Work worth doing 175
16 Cultures worth contributing to 187
Part IV: Culture planning 197
17 Preparing to plan 199
18 Culture plan 1: purpose 203
19 Culture plan 2: identity 205
20 Culture plan 3: values 209
21 Culture plan 4: capability 213
22 Culture plan 5: behaviour 215
23 Culture plan 6: environment 219
24 Culture plan example 227
25 A final word of encouragement 233
26 Next steps 235
Bibliography 237
Index 239
Michael Henderson is a corporate anthropologist and has 30 years' experience consulting to organisations to enhance their workplace culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture. Michael has studied traditional and organisational cultures in over 40 countries and has written numerous books on values and culture.
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