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<p>Acknowledgments vii</p> <p>Introduction ix</p> <p><b>Part 1 Data Gathering 1</b></p> <p>1.0 Data Gathering Techniques 2</p> <p>1.1 Benchmarking 3</p> <p>1.2 Brainstorming 6</p> <p>1.3 Check Sheets 8</p> <p>1.4 Checklists 10</p> <p>1.5 Focus Groups 12</p> <p>1.6 Statistical Sampling 14</p> <p><b>Part 2 Data Analysis 17</b></p> <p>2.0 Data Analysis Techniques 18</p> <p>2.1 Alternatives Analysis 19</p> <p>2.2 Cost Benefi t Analysis 24</p> <p>2.3 Cost of Quality 27</p> <p>2.4 Decision Tree 31</p> <p>2.5 Earned Value Analysis 36</p> <p>2.6 Infl uence Diagrams 41</p> <p>2.7 Make-or-Buy Analysis 44</p> <p>2.8 Performance Index 46</p> <p>2.9 Regression Analysis 48</p> <p>2.10 Reserve Analysis 51</p> <p>2.11 Root Cause Analysis 55</p> <p>2.12 Sensitivity Analysis 58</p> <p>2.13 Stakeholder Analysis 63</p> <p>2.14 SWOT Analysis 67</p> <p>2.15 Technical Performance Analysis 70</p> <p>2.16 Variance Analysis 72</p> <p>2.17 What-If Analysis 74</p> <p><b>Part 3 Data Representation 77</b></p> <p>3.0 Data Representation Techniques 78</p> <p>3.1 Cause-and-Effect Diagram 79</p> <p>3.2 Control Charts 82</p> <p>3.3 Flowcharts 87</p> <p>3.4 Histograms 90</p> <p>3.5 Logical Data Model 93</p> <p>3.6 Mind Mapping 96</p> <p>3.7 Probability and Impact Matrix 98</p> <p>3.8 Resource Breakdown Structure 101</p> <p>3.9 Responsibility Assignment Matrix 103</p> <p>3.10 Scatter Diagrams 106</p> <p>3.11 Stakeholder Mapping 108</p> <p><b>Part 4 Estimating 111</b></p> <p>4.0 Estimating Techniques 112</p> <p>4.1 Analogous Estimating 113</p> <p>4.2 Bottom-Up Estimating 116</p> <p>4.3 Estimate at Completion 119</p> <p>4.4 Estimate to Complete 123</p> <p>4.5 Parametric Estimating 126</p> <p>4.6 To-Complete Performance Index 128</p> <p>4.7 Three-Point Estimating 131</p> <p>4.8 Variance at Completion 134</p> <p><b>Part 5 Interpersonal and Team Skills 137</b></p> <p>5.0 Interpersonal and Team Skills 138</p> <p>5.1 Confl ict Management 139</p> <p>5.2 Decision Making 145</p> <p>5.3 Nominal Group Technique 151</p> <p>5.4 Problem Solving 153</p> <p><b>Part 6 Other Techniques 157</b></p> <p>6.0 Other Techniques 158</p> <p>6.1 Context Diagram 159</p> <p>6.2 Critical Path Method 161</p> <p>6.3 Funding Limit Reconciliation 170</p> <p>6.4 Inspection 172</p> <p>6.5 Leads and Lags 174</p> <p>6.6 Precedence Diagramming Method 177</p> <p>6.7 Prompt Lists 181</p> <p>6.8 Prototypes 184</p> <p>6.9 Resource Optimization 186</p> <p>6.10 Rolling-Wave Planning 189</p> <p>6.11 Schedule Compression 192</p> <p>Appendix: Case Study Scenarios 197</p> <p>Index 203</p>

<p><b>CYNTHIA SNYDER DIONISIO, Project Management Consultant, Issaquah, Washington, USA</b></br> Ms. Snyder Dionisio is a well-known project management consultant. She acted as the project manager for the team that created PMI's <i>PMBOK</i>^® <i>Guide –</i> Sixth Edition, has authored six books related to project management and is the lead instructor for Wiley Efficient Learning's Project Management Professional (PMP)^® Exam Review Course. Ms. Snyder Dionisio has experience in training for the corporate, public sector, and academic environment. She is a Project Management Professional (PMP)^® certified professional and earned her Master of Business Administration degree from Pepperdine University. She has also earned certifications as an Earned Value Professional (EVP) and is Certified by Microsoft on MS Project 2013.

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