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<p>Contents</p> <p>Preface to the Second Edition ix</p> <p>Preface to the First Edition xiii</p> <p>Acknowledgments xv</p> <p>About the Authors xvii</p> <p><b>Part One Background 1</b></p> <p>Chapter 1 Introduction 3</p> <p>Chapter 2 Six Sigma and Visual Six Sigma 7</p> <p>Chapter 3 A First Look at JMP 27</p> <p>Chapter 4 Managing Data and Data Quality 67</p> <p><b>Part Two Case Studies 101</b></p> <p>Chapter 5 Reducing Hospital Late Charge Incidents 103</p> <p>Chapter 6 Transforming Pricing Management in a Chemical Supplier 157</p> <p>Chapter 7 Improving the Quality of Anodized Parts 223</p> <p>Chapter 8 Informing Pharmaceutical Sales and Marketing 297</p> <p>Chapter 9 Improving a Polymer Manufacturing Process 345</p> <p>Chapter 10 Classification of Cells 437</p> <p><b>Part Three Supplementary Material 509</b></p> <p>Chapter 11 Beyond “Point and Click” with JMP 511</p> <p>Index 539</p>

<p><b>IAN COX</b> is with the JMP Division of SAS.</p> <p><b> MARIE A. GAUDARD</b> is a statistical consultant, and a statistical documentation writer for the JMP Division of SAS. <p><b>MIA L. STEPHENS</b> is with the JMP Division of SAS.

<p>Using the three fundamental principles outlined in <i>Visual Six Sigma: Making Data Analysis Lean</i>, you can exploit your data to make sound decisions more quickly and easily than you would otherwise. Visual Six Sigma is a widely used approach for discovering new and useful knowledge using interactive, dynamic graphical displays. This updated <i>Second Edition</i> takes advantage of interim developments in JMP that make the implementation of Visual Six Sigma even easier, further increasing the scope and efficacy of its application. In particular, this new edition presents brand-new material on managing data quality and shows you how to use tools available in the latest version of JMP. </p> <p> Even without formal training or support in Six Sigma, an associate or team can use <i>Visual Six Sigma</i> to solve problems, improve processes, and make better and more robust data-driven decisions. This new edition gives you everything you need—the strategies, process, and blueprint to use and share this proven approach—helping your company to better leverage data to promote innovation or search for good solutions to difficult problems. <p> The book contains: <ul><li>Six real-world case studies that can be studied independently, and which trace the path from problem to solution. </li> <li>Step-by-step instructions and scripts that teach you how to unleash the power of JMP 12. </li></ul> <p> A companion website provides the data used in each case study as well as scripts to perform the analysis and extend JMP’s capabilities. <p> Use this book to: <ul><li>Master the use of visualization to support such techniques as measurement system analysis, analysis of designed experiments, statistical modeling, response optimization, simulation, and data mining. </li> <li>Develop expert control over the powerful JMP statistical software. </li> <li>Gain firsthand insight into the innovative ways real companies are using Visual Six Sigma. </li></ul> <p> With your enhanced Visual Six Sigma expertise, you will be able to discern the important and useful patterns of variation in your data, enabling you to improve processes, connect with customer needs and expectations, react to emerging market trends, and seize opportunities for growth. And now that “big data” is here and only getting bigger, <i>Visual Six Sigma: Making Data Analysis Lean, Second Edition</i>, is needed more than ever to help you focus on the relevant and important data and to use this data effectively.

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