Details

Toxic People

Decontaminate Difficult People at Work Without Using Weapons Or Duct Tape
1. Aufl.

von: Marsha Petrie Sue
22,99 €
Verlag:	Wiley
Format:	PDF
Veröffentl.:	31.03.2008
ISBN/EAN:	9780470179673
Sprache:	englisch
Anzahl Seiten:	240

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Beschreibungen

Titelbeschreibung

Praise For Toxic People "From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage." —Richard L. Labrum, Vice President, Wealth Management, Smith Barney "If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!" —John Ryan, Vice President, American Express "Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!" —David Rawles, founder and President, Career Solutions, Inc. "Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations." —Randy O'Neill, Senior Vice President, Lancer Insurance Company "She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!" —Dr. Geoff Haw, Consultant, Sagacity Services, Australia "Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!" —Tina Aguirre, Senior IT Manager, oil and energy company

Inhaltsverzeichnis

Preface ix Acknowledgments xiii Chapter 1 A Hair in Your Biscuit 1 Chapter 2 Doesn’t Work Well with Others 17 Chapter 3 The Steamroller 27 Chapter 4 The Zipper Lip 35 Chapter 5 The Backstabber 43 Chapter 6 The Know-It-All 49 Chapter 7 The Needy Weenie 59 Chapter 8 The Whine and Cheeser 69 Chapter 9 Planning for Toxic Spills 77 Chapter 10 Plotting Toxic Cleanup 99 Chapter 11 Listen Up! 111 Chapter 12 Control the Uncontrollable 131 Chapter 13 Toxic Customer Service 147 Chapter 14 Mental Looting 159 Chapter 15 Toxic Infections 175 Chapter 16 Ruffled Feathers 189 Chapter 17 On a Personal Note 205 Chapter 18 Survivor 217 About the Author 221

Autorenportrait

Marsha is a professional speaker and author, and is known as the Muhammed Ali of communications. She can dance, look pretty and she uses the entire ring. Marsha also knows how and when to land a knockout punch. Think of her information as charm school with live ammunition. She shares proven tactics for managing people, employees and clients that create perplexity, puzzlement and pandemonium at work and at home. 'Let's be honest,' she says, 'some of the situations you encounter are toxic and you need to learn how to handle it or they'll tear you apart.' This is where you'll learn how to get the results you deserve, reduce conflict and improve relationships. This biography was provided by the author or their representative.

Back cover copy

Praise For Toxic People "From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage." Richard L. Labrum, Vice President, Wealth Management, Smith Barney "If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!" John Ryan, Vice President, American Express "Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!" David Rawles, founder and President, Career Solutions, Inc. "Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations."Randy O'Neill, Senior Vice President, Lancer Insurance Company "She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!" Dr. Geoff Haw, Consultant, Sagacity Services, Australia "Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!" Tina Aguirre, Senior IT Manager, oil and energy company