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<p>Preface xi</p> <p>Acknowledgements xv</p> <p><b>Chapter 1. Innovation for Business Value and Cost-killing 1</b></p> <p>1.1. Supporting profit and growth 3</p> <p>1.2. Assessing innovation 9</p> <p>1.3. Agility and alignment 15</p> <p>1.4. Sustainable development and information assets 24</p> <p><b>Chapter 2. The Transverse Information System 29</b></p> <p>2.1. A regular increase in power 30</p> <p>2.2. Optimizing business unit assets 36</p> <p>2.3. The impact on the IT department agenda 41</p> <p><b>Chapter 3. Master Data 49</b></p> <p>3.1. An unclaimed asset 50</p> <p>3.2. Master data management: centralization 65</p> <p>3.3. Enterprise information integration: federation 74</p> <p>3.4. Between centralization and federation 78</p> <p>3.5. Data governance 80</p> <p>3.6. Towards information management 83</p> <p>3.7. Bibliography 84</p> <p><b>Chapter 4. Service-Oriented Architectures 85</b></p> <p>4.1. Basic impacts 87</p> <p>4.2. A major lever for a change in progress 93</p> <p>4.3. A new experiment in the finance bank 102</p> <p>4.4. Technologies and architecture 106</p> <p>4.5. Flexibility is an event? Yes, agent! 118</p> <p><b>Chapter 5. Business Process Management 121</b></p> <p>5.1. From managing business processes to BPM 122</p> <p>5.2. Understanding BPM 137</p> <p>5.3. The business process from the IS perspective 147</p> <p>5.4. BPM promises and prospects 155</p> <p>5.5. Conclusion: the place of BPM in the company and in the IS 157</p> <p><b>Chapter 6. Exchange Platforms 159</b></p> <p>6.1. The development of data exchanges 159</p> <p>6.2. Technologies and architectures 172</p> <p>6.3. Project typology 185</p> <p>6.4. A common foundation 188</p> <p><b>Chapter 7. Complex, Innovative Business Architectures 189</b></p> <p>7.1. Natural connections 190</p> <p>7.2. An investigation into the distribution sector 198</p> <p>7.3. A project in the energy sector 205</p> <p>7.4. A program in retail banking 209</p> <p><b>Chapter 8. The Impact of NISS on Software Implementation 219</b></p> <p>8.1. The process standard 221</p> <p>8.2. Towards assembly and beyond 225</p> <p>8.3. Model-driven architecture and docking 241</p> <p>8.4. A “sourcing” process to be defined 244</p> <p><b>Chapter 9. From Implementation to Measurment 247</b></p> <p>9.1. Towards operational excellence 248</p> <p>9.2. Business activity monitoring 253</p> <p>9.3. SOA management 269</p> <p>9.4. The loop is completed 272</p> <p><b>Chapter 10. Contribution and Impact of NISS on Organization 275</b></p> <p>10.1. From the business unit to IT: a new fluency 276</p> <p>10.2. Governance of information assets 283</p> <p>10.3. Organization methods 297</p> <p>10.4. Managing change and maturity stages 305</p> <p><b>Chapter 11. How to Get the Best Out of NISS 307</b></p> <p>11.1. The initial phases 307</p> <p>11.2. The foundations: creating platforms 318</p> <p>11.3. From the process angle 322</p> <p>11.4. Here and now 328</p> <p>11.5. Bibliography 329</p> <p>Index 331</p>

<b>François Rivard</b> has written five books and is a senior manager with Logica Management Consulting. He helps companies to transform their information systems and to build innovative architectures based on NISS. <p><b>Georges Abou Harb</b>, the deputy CEO of Logica Management Consulting, is in charge of service-oriented architectures and new information system solutions, a leader in France since 2002.</p> <p><b>Philippe Meret</b> is a highways engineer and holds a master's degree in distributed information systems. He is responsible for BPM/S in Georges Abou Harb's team.</p>

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