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<i>Foreword.</i> <p><i>Preface.</i></p> <p><i>Acknowledgments.</i></p> <p><i>About the Contributors.</i></p> <p><b>Part I Introduction, Background, and Definitions.</b></p> <p><b>Chapter 1 The Changing Landscapes of Business and Technology.</b></p> <p>Introduction.</p> <p>Enterprise 2.0: What's in a Name, Anyway?</p> <p>Understanding the Caution.</p> <p>Electronic Health Records (EHR): A Case in Point.</p> <p>Summary.</p> <p><b>Chapter 2 How the Game Has Changed.</b></p> <p>Introduction.</p> <p>The Typical Enterprise 1.0 Project.</p> <p>Comparing Enterprise 1.0 and 2.0 Projects.</p> <p>Three Requirements to Successful Enterprise 2.0 Projects.</p> <p>Scopes, Scales, and Reaches.</p> <p>Unstructured Development and Alternatives to the Waterfall.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 3 The Role of IT in an Enterprise 2.0 World.</b></p> <p>Introduction.</p> <p>Collins' Model.</p> <p>IT's Traditional Charter.</p> <p>Considerations.</p> <p>Three Viewpoints.</p> <p>The Changing Role of the CIO.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Part II Architecture, Software Development, and Frameworks.</b></p> <p><b>Chapter 4 Cloud Computing.</b></p> <p>A Brief History of Cloud Computing.</p> <p>Consumers and Small Office Home Office (SOHO) versus the Enterprise.</p> <p>A Cloud of One's Own.</p> <p>What is a Cloud?</p> <p>Definitions of Cloud Computing.</p> <p>Cloud Manifesto.</p> <p>Cloud Architecture.</p> <p>The Private Cloud: When Is a Cloud Not a Cloud?</p> <p>Cloud Economics.</p> <p>Vendor Strategies.</p> <p>Customer Strategies.</p> <p>Standards and Interoperability.</p> <p>Security.</p> <p>The Future of Clouds.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 5 Open Source: The War That Both Sides Won.</b></p> <p>Introduction.</p> <p>A New Geography for Software.</p> <p>When UNIX Walked the Earth.</p> <p>Co-Opted by the System.</p> <p>What Is Open Source?</p> <p>The Costs of Free Software.</p> <p>Is it a Virus? Legal Risks to Using Open Source.</p> <p>The New Green.</p> <p>The Future of Open Source.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 6 Software as a Service (SaaS).</b></p> <p>Introduction.</p> <p>Nothing's New: SaaS' Historical Precedents.</p> <p>What's Different This Time?</p> <p>Customer Expectations.</p> <p>Challenges and Choices.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 7 Service-Oriented Architecture.</b></p> <p>Introduction.</p> <p>What is Service-Oriented Architecture?</p> <p>Business Benefits of SOA.</p> <p>Technical Benefits of SOA.</p> <p>Essentials of SOA.</p> <p>SOA in Practice.</p> <p>Lessons Learned.</p> <p>Best Practices.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 8 Managing Mobile Business.</b></p> <p>Introduction.</p> <p>An Introduction to Mobility.</p> <p>The Mobile Enterprise.</p> <p>Risks and Considerations.</p> <p>Business Expectations from Mobile Technologies.</p> <p>The Mobile Enterprise Transition Framework.</p> <p>Phases of Mobile Enterprise Transition.</p> <p>Business Value of Mobile Technologies.</p> <p>Metrics.</p> <p>Mobile Organizational Structures.</p> <p>Mobile Content and Services.</p> <p>Mobile Business Application Considerations.</p> <p>Balancing Personal Services with Privacy.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 9 Social Networking.</b></p> <p>Introduction.</p> <p>Why Social Networking and Why Not Just Use the Public Forums?</p> <p>Benefits of Social Networking.</p> <p>Impediments, Solutions, and Resolutions to Progress.</p> <p>Examples of Social Networking Tools.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Part III Data, Information, and Knowledge.</b></p> <p><b>Chapter 10 Enterprise Search and Retrieval.</b></p> <p>Introduction.</p> <p>What Is ESR?</p> <p>Search and Information Architecture.</p> <p>The Business Case for ESR.</p> <p>Total Cost of Ownership.</p> <p>Forms of ESR Deployment.</p> <p>ESR in Action.</p> <p>Best Practices.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 11 Enterprise 2.0 Business Intelligence.</b></p> <p>What Is Business Intelligence and Why Do We Need It?</p> <p>BI 2.0.</p> <p>Measuring BI Maturity.</p> <p>BI Challenges.</p> <p>The Data Warehouse.</p> <p>Key Factors.</p> <p>Recent BI Trends.</p> <p>Too Much BI?</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 12 Master Data Management.</b></p> <p>Introduction.</p> <p>The State of the Union.</p> <p>The Business Case for Master Data Management.</p> <p>MDM Approaches and Architectures.</p> <p>Selecting the Right MDM Approach.</p> <p>MDM Services and Components.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 13 Procurement in Chaos.</b></p> <p>Introduction.</p> <p>Does Procure-to-Pay Matter?</p> <p>What Is Procure-to-Pay Automation?</p> <p>Benefiting from P2P Automation.</p> <p>Procure-to-Pay Leadership.</p> <p>Automation Risks and Challenges.</p> <p>Leveraging your ERP.</p> <p>Technology Overview.</p> <p>Vendor Portals.</p> <p>Summary: Rethinking Procurement.</p> <p>Next Steps.</p> <p><b>Part IV Management and Deployment.</b></p> <p><b>Chapter 14 Agile Software Development.</b></p> <p>Introduction.</p> <p>Limitations of the Waterfall Method of Software Development.</p> <p>Benefits of Agile Methods.</p> <p>Alternative Engineering Models.</p> <p>Agile Process in a Nutshell.</p> <p>The Agile Landscape.</p> <p>The Benefits of Simplicity.</p> <p>The Manager's Perspective.</p> <p>Limitations of Agile.</p> <p>Achieving Enterprise Agility.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 15 Enterprise Risk Management.</b></p> <p>The High-Risk Society.</p> <p>Information Technology and the High-Risk Society.</p> <p>Enterprise Risk Management Overview.</p> <p>ERM and IT.</p> <p>ERM, Innovation, and Entrepreneurship.</p> <p>Who Owns ERM?</p> <p>Who Is Doing ERM?</p> <p>The Limits of ERM.</p> <p>Summary.</p> <p>Next Steps: Are You Ready for ERM?</p> <p><b>Chapter 16 Implementing Open Source Software.</b></p> <p>Introduction.</p> <p>A Different Software Model.</p> <p>Getting into Open Source.</p> <p>OS and Digital Presence.</p> <p>OS and Managing Your Business.</p> <p>Appearances Can Be Deceiving.</p> <p>Product Development Agility.</p> <p>Support.</p> <p>Product Types.</p> <p>Crowdsourcing.</p> <p>Niche Markets.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 17 Global Engineering.</b></p> <p>Introduction.</p> <p>Distributed Teams: An Integral Part of Enterprise 2.0.</p> <p>Room for Improvement.</p> <p>Preconditions and Reasons for Distributing Technology Projects.</p> <p>Drivers of Global IT.</p> <p>Why International Distributed Projects Sometimes Fail.</p> <p>Global Engineering 2.0.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 18 Enterprise 2.0 IT Project Failure.</b></p> <p>Introduction.</p> <p>Enterprise 2.0: An Evolving Concept.</p> <p>Understanding Traditional IT Failure.</p> <p>Enterprise 2.0 Failure.</p> <p>Reasons Enterprise 2.0 Projects Fail.</p> <p>Case Study: Social CRM.</p> <p>Preventing Failure through Measurement.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 19 Readying the Troops for Battle.</b></p> <p>Introduction.</p> <p>Know Your Organization's Limitations from the Get-Go.</p> <p>Insist on Maximum Collaboration with External Parties.</p> <p>Bridge the Gap between Functional and Technical End Users.</p> <p>Prepare for Sudden, Unexpected Growth.</p> <p>Recommit to Employee Training.</p> <p>Embrace Uncertainty to Foster Innovation.</p> <p>Flip the Switch: Reverse Mentoring.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Chapter 20 Sustainability and Green IT.</b></p> <p>Introduction.</p> <p>Growing Impact on Organizations.</p> <p>The Green Fad.</p> <p>Organizational Response to Sustainability.</p> <p>The Future of Green IT.</p> <p>Summary.</p> <p>Next Steps.</p> <p><b>Part V Conclusion.</b></p> <p><b>Chapter 21 Finding Opportunity in Chaos.</b></p> <p>Introduction.</p> <p>Summary of Book.</p> <p>Where Are We Now?</p> <p>Enterprise 2.0 Drivers</p> <p>Where Are We Going?</p> <p><i>Bibliography.</i></p> <p><i>About the Author.</i></p> <p><i>Index.</i></p>

"…is a must-read for IT professionals who are scrambling to keep up with the implications of new technologies and a book for their colleagues who need to interface with them." (<i>impressionsthroughmedia.com</i>, March 28, 2010)

<b>PHIL SIMON</b> is a recognized business technology expert and independent consultant. He is the author of <i>Why New Systems Fail</i>, a critically acclaimed book about IT management. He consults, speaks, and regularly contributes to a number of different technology-oriented sites. Phil holds degrees from Carnegie Mellon University and Cornell University. You can find out more about Phil by visiting his site: www.philsimonsystems.com.

<b>Praise for <i>The Next Wave of Technologies: Opportunities in Chaos</i></b> <p>"Written for executives and managers by a team of hands-on subject matter experts, the book shows how to utilize—and optimize—emerging technologies with outstanding governance, project management, enterprise architecture, systems development, and leadership."<br /> —<b>Leon A. Kappelman</b>, PhD, Professor of IS & Director Emeritus of the IS Research Center, College of Business, University of North Texas</p> <p>"This book is absolutely essential reading to any organization that recognizes that, in the future, appropriate use of technology is going to separate the successful organizations from the unsuccessful ones. Congratulations to Phil and his team of experts for providing the industry with a much needed book about technology, what works, and how it works."<br /> —<b>Tony Fisher</b>, CEO, DataFlux Corporation</p> <p>"In an age of significant information overload, where new technologies seemingly come out of nowhere, Simon's book represents a smorgasbord of everything busy executives need to know for the Information Age."<br /> —<b>Jonathan B. Spira</b>, CEO and Chief Analyst, Basex</p> <p>"With concise chapters that are easy to digest, this great book is essential for helping IT and business leaders make sense of the latest advances in technologies. It'll help you chart a course for the future. Don't leave home without it!"<br /> —<b>Martin Moseley</b>, CTO, Initiate Systems</p> <p>"<i>The Next Wave of Technologies</i> provides a superbly curated survey of the most important areas of progressive IT thinking. It's a valuable resource for both business and technology executives alike."<br /> —<b>John L. Funge</b>, founder, Pickle.com (acquired by Scripps Networks) and Clara Vista (acquired by CMGI)</p> <p>"Simon delivers on his promise to help the reader understand these technologies and how, or if, they should be introduced into an organization. Simon's style is appealing, educational, and will satisfy your hunger for clarity. Don't miss it!"<br /> —<b>Danette McGilvray</b>, President and Principal, Granite Falls Consulting, and author of <i>Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Informatio</i>n</p> <p>"<i>The Next Wave of Technologies</i> is required reading if you wish to avoid common mistakes and realize the full potential of new technologies—especially before your competitors do."<br /> —<b>Jim Harris</b>, independent consultant, speaker, writer, and Blogger-in-Chief at Obsessive-Compulsive Data Quality</p>

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