The Future of WorkAttract New Talent, Build Better Leaders, and Create a Competitive Organization
Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees. This means that in order to succeed and thrive organizations must rethink and challenge everything they know about work. The demographics of employees are changing and so are employee expectations, values, attitudes, and styles of working. Conventional management models must be replaced with leadership approaches adapted to the future employee. Organizations must also rethink their traditional structure, how they empower employees, and what they need to do to remain competitive in a rapidly changing world. This is a book about how employees of the future will work, how managers will lead, and what organizations of the future will look like. The Future of Work will help you: Stay ahead of the competition Create better leaders Tap into the freelancer economy Attract and retain top talent Rethink management Structure effective teams Embrace flexible work environments Adapt to the changing workforce Build the organization of the future And more The book features uncommon examples and easy to understand concepts which will challenge and inspire you to work differently.
Acknowledgments ix Introduction: Rethinking Chess and Work xi 1 The Five Trends Shaping the World of Work 1 2 The Cog: Today’s Employee 21 3 Seven Principles of the Future Employee 31 4 The Freelancer Economy 69 5 The Zookeeper: Today’s Manager 77 6 Ten Principles of the Future Manager 91 7 The Managerless Company 119 8 The Organization of Today 137 9 Fourteen Principles of the Future Organization 145 10 Technology as the Central Nervous System 193 11 The Six-Step Process for Adapting to the Future of Work: How to Become the Future Organization (and Stay That Way!) 203 12 Rethinking Work 213 Notes 217 The FOW Community (dedicated to the future of work and collaboration) 223 Index 225
Jacob Morgan is a futurist and globally recognized thought leader on the future of work and collaboration. He is the principal and co-founder of Chess Media Group, a management consulting and strategic advisory firm that focuses on the future of work and collaboration. Jacob has worked with companies such as Safeway, Sodexo, Siemens, Lowe’s Home Improvement, Franklin Templeton Investments, and many others. Jacob is frequently cited in media outlets such as the Wall Street Journal, USA Today, CNN, Fast Company, Inc Magazine, and others. He is the author of the best-selling, The Collaborative Organization, and has a column for Forbes. Jacob speaks at conferences and events around the world. To work with Jacob or inquire about speaking engagements you can email Jacob directly; Jacob@ChessMediaGroup.com or connect with Jacob on Twitter @JacobM. Learn more about Jacob by visiting TheFutureOrganization.com.
By now, it’s old news that Millennials are entering the workforce in droves. It’s old news that mobile work is gaining speed, and it’s old news—even ancient news, by today’s standards—that employment and management is fundamentally changing. The problem is that many of us still don’t know what the future of work really looks like. Without a big-picture perspective on what the next few years hold for employees, managers, and organizations, how can we really understand how to adapt? We know we need to change and challenge convention but that’s like having an address without a map. Finally, Jacob Morgan has provided the map. The Future of Work fills in the gaps in our understanding of what’s next for the workplace. This is not a distant-future perspective, but rather focuses on the near term, clearing the fog for employers and employees alike. With new technologies at our disposal and the light-speed pace of communications, we can expect things to change very rapidly. Keeping up with and taking control of those changes depends on an understanding of why work, as we know it, is fundamentally dead and where work is going next. What is work? What is an employee? What is leadership? You may not be asking these questions, but you can be sure that the future employee is. There is no doubt that changes are occurring. The Future of Work explains what those changes will look like and how businesses can adapt and succeed in this new landscape. The author, a thought leader in the strategic management space, demonstrates how you and your organization can thrive without working 9–5 in a cubicle, without out-dated management approaches, and without treating employees like cogs. The companies that have a future are the ones that focus on what the future will bring. This book pushes the boundaries of how we think about work and opens our minds to new possibilities and new ways of doing business. Readers may also request to join the FOWCommunity.com, an invite only membership community for sharing advice and best practices with other companies around the world who are looking to meet the challenges of the new, open, collaborative future. Read The Future of Work to learn what a 21st century workplace looks like, what it means to you, and what you have to do about it.
Praise for THE FUTURE OF WORK “Morgan’s book offers a compelling look into the future—how all of us will work, how many of us will lead, and how organizations themselves must transform in the face of these changes.” —Daniel H. Pink, NY Times bestselling author of Drive and To Sell is Human “Jacob Morgan cracks the code on the biggest mystery in the workplace: what it takes to build and sustain a new generation of loyal, engaged and inspired colleagues. It’s impossible to read this book and not see the great risks of the status quo.” —Bill McDermott, CEO, SAP “To be future-ready, companies need to embrace a new type of culture that empowers employees to find innovative ways to drive impact. The Future of Work provides a helpful roadmap to engage the workforce of a new generation.” —Brad Smith, President and CEO, Intuit “With markets shifting along social, economic and technological lines, organizations and leaders need new strategies to inspire and motivate their most valuable asset – their people. The Future of Work provides valuable insights that will help organizations seize opportunities in this rapidly changing landscape, transforming a possible vulnerability into a competitive strength.” —John Veihmeyer, Global Chairman, KPMG “In a truly global economy, with information available 24/7 and where the speed of everything is rapidly increasing .... Morgan does a great job of stimulating the reader to think how this will impact organizations, people and practices in the workplace.” —Jeff M. Fettig, Chairman & CEO Whirlpool Corporation “Morgan has written a book to help you understand how the world of work is changing, why it’s changing, and what you need to do about it. The Future of Work inspires you to rethink how employees work, how managers lead, and how organizations are structured.” —Gary Hamel, Founder, Management Lab “In a connected world where behaviors are changing, organizations must rethink how work gets done. The Future of Work provides a structured framework and key principles to help organizations of today chart a path to success for tomorrow.” —Jean-Pascal Tricoire, CEO, Schneider Electric
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