Details

The Emotionally Intelligent Workplace


The Emotionally Intelligent Workplace

How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
1. Aufl.

von: Cary Cherniss, Daniel Goleman, Warren Bennis

34,99 €

Verlag: Jossey-Bass
Format: PDF
Veröffentl.: 14.04.2003
ISBN/EAN: 9780787961053
Sprache: englisch
Anzahl Seiten: 384

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Beschreibungen

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
Tables, Figures, & Exhibits xi Foreword xv Warren Bennis Preface xix The Contributors xxvii PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1 1 Emotional Intelligence and Organizational Effectiveness 3 Cary Cherniss 2 Emotional Intelligence: Issues in Paradigm Building 13 Daniel Goleman 3 An EI-Based Theory of Performance 27 Daniel Goleman 4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45 Lyle M. Spencer 5 Measurement of Individual Emotional Competence 83 Marilyn K. Gowing 6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132 Vanessa Urch Druskat, Steven B. Wolff PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157 7 Using Human Resource Functions to Enhance Emotional Intelligence 159 Ruth L. Jacobs 8 The Challenge of Hiring Senior Executives 182 Claudio Fernández-Aráoz PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207 9 Training for Emotional Intelligence: A Model 209 Cary Cherniss, Daniel Goleman 10 How and Why Individuals Are Able to Develop Emotional Intelligence 234 Richard E. Boyatzis 11 Developing Emotional Competence Through Relationships at Work 254 Kathy E. Kram, Cary Cherniss 12 Implementing Emotional Intelligence Programs in Organizations 286 Cary Cherniss, Robert D. Caplan References 305 Name Index 327 Subject Index 333
"The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day-to-day workplace challenges. This is a volume that should be on the bookshelf of every HR professional." (Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co-originator of the concept of emotional intelligence) "If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don't just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network." (Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management) "Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice." (Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology) "Provides an invaluable examination of the workplace." (Quality Progress, June 2002)
CARY CHERNISS is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development. DANIEL GOLEMAN is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence. Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.
Research during the last twenty-five years has consistently pointed to a set of competencies-some purely cognitive but most emotional-such as self-confidence, initiative, and teamwork as making a significant difference in the performance of individuals. These competencies represent what is called emotional intelligence and are predictive of superior performance in work roles. But how does emotional intelligence as a competency go beyond an individual's performance to become something a group or entire organization can build on and utilize collectively? The Emotionally Intelligent Workplace is written by two leaders in the emotional intelligence field, Cary Cherniss and Daniel Goleman, and a blue ribbon panel of contributors, most of whom are from the Consortium for Research on Emotional Intelligence in Organizations. This indispensable resource takes emotional intelligence into the workplace, showing how to measure and promote these performance-enhancing abilities within organizations. The Emotionally Intelligent Workplace first examines emotional intelligence as a concept, exploring issues of its definition and measurement. It then explores human resource applications in more depth, revealing how organizations can increase emotional intelligence through use of standard human resource functions, such as hiring and performance management systems. Finally, the authors offer specific training and development interventions based on emotional intelligence theories, showing how to improve the individual competencies that are crucial to organizational success. The Emotionally Intelligent Workplace includes fifteen best-practice models that have been tested and empirically validated in existing organizations. The authors show specifically how these organizations have enhanced the social and emotional competencies of workers using one or more of the four dimensions of emotional intelligence: self-monitoring, self-management, social awareness, and social skills. They identify twenty-two guidelines-based on an exhaustive review of the literature concerning training and development, counseling, and behavior change-that managers and executives can use to promote emotional intelligence within their organizations. Cary Cherniss is professor of applied psychology at Rutgers University. Cherniss is a specialist in emotional intelligence, work stress and burnout, management training and development, planned organizational change, and career development. Daniel Goleman is the author of the New York Times best-seller Emotional Intelligence and Working with Emotional Intelligence. Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.
What is emotional intelligence? What difference does it really make? And what is the best way to promote it in the workplace? In The Emotionally Intelligent Workplace, two renowned experts on the subject and a stellar group of contributors offer their perspectives on how to measure emotional intelligence, use it as a basis for selection, and improve it at the individual, group, and organizational levels. Cary Cherniss and Daniel Goleman-author of the best-selling book Emotional Intelligence-show HR managers, executives, consultants, and psychologists how to move beyond working with the individual and enhance the performance of the entire organization. "The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day-to-day workplace challenges. This is a volume that should be on the bookshelf of every HR professional." —Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co-originator of the concept of emotional intelligence "If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don't just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network." —Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management "Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice." —Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology

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