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<p>Acknowledgments vii</p> <p>About the Authors ix</p> <p>Introduction xi</p> <p><b>Part I A Strong Foundation</b></p> <p>Chapter 1 Data Visualization: A Primer 2</p> <p><b>Part II The Scenarios</b></p> <p>Chapter 2 Course Metrics Dashboard 38</p> <p>Chapter 3 Comparing Individual Performance with Peers 48</p> <p>Chapter 4 What-If Analysis: Wage Increase Ramifications 62</p> <p>Chapter 5 Executive Sales Dashboard 70</p> <p>Chapter 6 Ranking by Now, Comparing with Then 80</p> <p>Chapter 7 Are We on Pace to Reach Our Goals? 92</p> <p>Chapter 8 Multiple Key Performance Metrics 98</p> <p>Chapter 9 Power Plant Operations Monitoring 106</p> <p>Chapter 10 Showing Year-to-Date and Year-over-Year at the Same Time 118</p> <p>Chapter 11 Premier League Player Performance Metrics 130</p> <p>Chapter 12 RBS 6 Nations Championship Match Performance Analysis 138</p> <p>Chapter 13 Web Analytics 146</p> <p>Chapter 14 Patient History Analysis of Recent Hospital Admissions 156Chapter 15 Hospitality Dashboard for Hotel Management 164</p> <p>Chapter 16 Sentiment Analysis: Showing Overall Distribution 174</p> <p>Chapter 17 Showing Sentiment with Net Promoter Score 186</p> <p>Chapter 18 Server Process Monitoring 202</p> <p>Chapter 19 Big Mac Index 210</p> <p>Chapter 20 Complaints Dashboard 224</p> <p>Chapter 21 Hospital Operating Room Utilization 236</p> <p>Chapter 22 Showing Rank and Magnitude 246</p> <p>Chapter 23 Measuring Claims across Multiple Measures and Dimensions 258</p> <p>Chapter 24 Showing Churn or Turnover 268</p> <p>Chapter 25 Showing Actual versus Potential Utilization 282</p> <p>Chapter 26 Health Care Provider Productivity Monitoring 294</p> <p>Chapter 27 Telecom Operator Executive Dashboard 306</p> <p>Chapter 28 Economy at a Glance 316</p> <p>Chapter 29 Call Center 328</p> <p><b>Part III Succeeding in the Real World</b></p> <p>Chapter 30 Want to Engage People? Make Your Dashboards Personal 338</p> <p>Chapter 31 Visualizing Time 352</p> <p>Chapter 32 Beware the Dead-End Dashboard 382</p> <p>Chapter 33 The Allure of Red and Green 390</p> <p>Chapter 34 The Allure of Pies and Donuts 396</p> <p>Chapter 35 Clouds and Bubbles 404</p> <p>Chapter 36 A Journey into the Unknown 410</p> <p>Glossary 419</p> <p>Bibliography 423</p> <p>Index 425</p>

<p><b>STEVE WEXLER</b> is the Founder and Principal of Data Revelations. He has helped scores of organizations worldwide understand and visualize their data. <p><b>JEFFREY SHAFFER</b> is the VP of Information Technology and Analytics at Unifund and Adjunct Professor teaching Data Visualization at the University of Cincinnati. <p><b>ANDY COTGREAVE</b> is Technical Evangelist at Tableau and writes the Living With Data column for <i>ComputerWorld</i>.

<p><b>Praise for THE BIG BOOK OF DASHBOARDS</b> <p>"<i>The Big Book of Dashboards</i> provides a solid treatment of the fundamentals of data visualization, but the numerous examples are what set this book apart. The comments from the authors after each chapter remind the reader that creating influential dashboards is both a science and an art. <b>This book will spend more time on my desk than on my shelf—incredibly practical</b>."<br> <b>—Jeffrey Camm,</b> Inmar Presidential Chair, Associate Dean of Business Analytics, Wake Forest School of Business <p>"Some books about visualization focus on principles and guidelines, but they don't devote enough pages to explain how to apply them to the design of complex, multi-section displays, like business dashboards. This book is the opposite of that. While the book contains an introduction to data visualization fundamentals, it is the numerous examples of real dashboards that sets it apart. <b>If you've ever found yourself stuck when creating a dashboard, you will likely find a solution here.</b>"<br> <b>—Alberto Cairo,</b> author of <i>The Truthful Art: Data, Charts, and Maps for Communication</i> <p>"This book is full of beautiful dashboards along with uber-practical advice from three authors with many years of experience. <b>It is a treasure chest for hardcore data-viz geeks and business leaders</b> needing to get smart on how to present data to optimize operations."<br> <b>—J.D. Whitlock,</b> VP, Enterprise Intelligence, Mercy Health <p>"This book provides you with a vast array of real-world dashboards, and shares the thoughts and considerations that have gone into each example. The authors even provide a full explanation that acts as a user guide. <b>Mix and match these ideas, and you'll find what you need to visualize your data.</b>"<br> <b>—Josh Tapley,</b> Director of Data Visualization, Comcast Corporation <p>"The artful combination of technique and problem solving come together in <i>The Big Book of Dashboards</i> as the authors demonstrate powerful design principles using real world use cases. <b>Apply these principles to your next dashboard and watch your data come alive</b>."<br> <b>—Bruce Henry,</b> Managing Partner, False Peak Ventures

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