Supporting and Supervising Mid-Level ProfessionalsNew Directions for Student Services, Number 136
J-B SS Single Issue Student Services, Band 154 1. Aufl.
Student service professionals promoted to a supervisory role face the challenges of supervising career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy. The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate the needs and challenges of midlevel supervisors. Topics include: Dynamics of supervision Reflections on building capacity as a supervisor Developing a philosophy of self-authorship Managing conflict from the middle Supervising graduate assistants Effective strategies for virtual supervision Supervising across cultures Case studies in middle management supervision This is the 136th volume of the Jossey-Bass quarterly report series New Directions for Student Services. An indispensable resource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs for aiding students in their total development: emotional, social, physical, and intellectual.
EDITOR'S NOTES 1 Larry D. Roper 1. Dynamics of Supervision 5 Tom Scheuermann The author provides a review of literature on leadership, management, and supervision. 2. Refl ections on Building Capacity as a Supervisor in College Student Services 17 Cathlene E. McGraw An early-career professional shares experiences and lessons learned from mid-level supervisors. 3. Developing a Philosophy of Supervision: One Step Toward Self-Authorship 27 Delores E. McNair This chapter suggests how to use self-authorship to defi ne one's philosophy of supervision. 4. Managing Confl ict from the Middle 35 Mary-Beth Cooper, Heath Boice-Pardee The authors discuss knowledge and skills needed by mid-level supervisors to navigate their unique role in institutions. 5. Supervising Graduate Assistants 43 Jessica White, John Nonnamaker This chapter looks at the distinctive roles assumed by those who supervise graduate students. 6. Effective Strategies for Virtual Supervision 55 Trisha J. Scarcia-King This chapter describes issues supervisors might encounter when required to supervise through virtual means. 7. Supervising Across Cultures: Navigating Diversity and Multiculturalism 69 Larry D. Roper The author discusses how supervisors are called upon to support diversity and model multiculturalism. 8. Case Studies in Middle Management Supervision 81 Lori S. White This chapter uses case studies to illustrate the myriad of issues midlevel supervisors must address. Index 99
FROM THE EDITOR Mid-level professionals promoted to a supervisory role often find themselves in a novel position--attending to their own professional growth and career development while having to nurture the performance and success of others. In many cases, newly promoted supervisors are still cultivating their professional identity and mastering the challenges of a more complex role as they are learning to supervise other early career professionals, office staff, graduate students, or undergraduates. Stress and anxiety naturally accompany the demands of such a job, particularly in the academic world, an environment that can require sensitivity to multicultural issues, supervision by virtual means, and navigation of an occasionally difficult, opaque hierarchy. The authors of this sourcebook blend research, personal essays, case studies, and their personal experiences to illuminate the needs and challenges of midlevel supervisors. It is the editor's hope that the perspectives and stories offered here will help all student services professionals trying to grow into new positions of responsibility.
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