Details

<b>Introduction 1</b> <p><b>Part I: Acquiring the Keys to Mediation Success 7</b></p> <p>Chapter 1: Achieving Success as a Mediator 9</p> <p>Chapter 2: Choosing the Right Niche 21</p> <p>Chapter 3: Training for Your Chosen Market and Niche 35</p> <p><b>Part II: Becoming a Master Mediator 61</b></p> <p>Chapter 4: Navigating the Mediation Process 63</p> <p>Chapter 5: Mediating with and without Lawyers 83</p> <p>Chapter 6: Exploring Different Mediation Styles 97</p> <p>Chapter 7: Honing Essential Mediation Skills 115</p> <p>Chapter 8: Employing Conflict Dynamics to Resolve Any Dispute 135</p> <p><b>Part III: Improving Your Success Rate 157</b></p> <p>Chapter 9: Establishing and Maintaining Control 159</p> <p>Chapter 10: Transitioning from Adversarial Negotiation to Collaborative Mediation 173</p> <p>Chapter 11: Capitalizing on Your People Skills 187</p> <p>Chapter 12: Problem-Solving Like a Pro 201</p> <p>Chapter 13: Breaking through Impasse 219</p> <p>Chapter 14: Closing and Memorializing the Parties' Agreement 245</p> <p><b>Part IV: Launching Your Own Mediation Practice 255</b></p> <p>Chapter 15: Building Your Business from the Ground Up 257</p> <p>Chapter 16: Marketing Yourself and Your Business Online and Off 273</p> <p>Chapter 17: Growing Your Business through Client Retention and Community 289</p> <p><b>Part V: The Part of Tens 303</b></p> <p>Chapter 18: Ten Practices of the Super Mediator 305</p> <p>Chapter 19: Ten Major Mediating Mistakes and How to Avoid Them 311</p> <p>Chapter 20: Ten Tips for Busting Impasse 317</p> <p><b>Index 323</b></p>

<p>Victoria Pynchon is a mediator, author, speaker, negotiation trainer, consultant, and attorney with 25 years of experience in commercial litigation practice. Joe Kraynak is a professional writer who has contributed to numerous For Dummies books.</p>

<p>Everything you need to become a master mediator</p> <p>To be an effective mediator, you need to learn and fine-tune a variety of special skills, from remaining calm and neutral, to breaking impasse, to marketing your business with diligence. Whether you have a background in law or you're brand-new to the field of conflict resolution, this guide gives you everything you need to enter the exciting world of mediation.</p> <ul> <li> <p>Say yes to success — find out how to choose a market that holds the greatest potential for success and obtain the training to pursue that market</p> </li> <li> <p>Mediation strategies 101 — get a handle on the fundamental techniques used in mediating, like anchoring, framing, trust-building, brainstorming, problem-solving, and logrolling</p> </li> <li> <p>Put your skills to the test — take a tour of the various situations you'll have to navigate during a mediation, and how to establish and maintain your authority while also helping the parties resolve their disputes</p> </li> <li> <p>Drumming up business — discover how to market yourself and your services, grow your business through networking and referrals, and understand the ins and outs of the business side of mediation</p> </li> </ul> <p>Open the book and find:</p> <ul> <li> <p>Advice on finding the perfect mediation market for you</p> </li> <li> <p>The required education and training</p> </li> <li> <p>Helpful hints to network with other mediators in the community</p> </li> <li> <p>The best mediation style for your dispute</p> </li> <li> <p>Conflict resolution styles, strategies, and tactics</p> </li> <li> <p>Field-tested ways to break through impasse</p> </li> </ul> <p>Learn to:</p> <ul> <li> <p>Resolve disputes, offer advice, and facilitate discussion</p> </li> <li> <p>Remain neutral, calm, and in control</p> </li> <li> <p>Succeed as a private-practice mediator</p> </li> </ul>

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