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<p>Foreword ix</p> <p>Acknowledgments x</p> <p>Introduction xi</p> <p><b>Chapter 1: Managing Project Change 1</b></p> <p>Change Management Defined 1</p> <p>Why Bother with Change Management? 2</p> <p>Let's Set Some Context 4</p> <p>Case Study 10</p> <p><b>Chapter 2: Setting Up for Success 15</b></p> <p>The Roles of Change Management 15</p> <p>What Do We Control? 21</p> <p>Timing Is Everything 23</p> <p>Case Study 28</p> <p><b>Chapter 3: The Process of Change Management 33</b></p> <p>Designing Your System 33</p> <p>A Few More "To Dos" 40</p> <p>Case Study 43</p> <p><b>Chapter 4: The Output of Change Management 47</b></p> <p>Now What? 47</p> <p>Yes, the Triple Constraints Are Impacted 49</p> <p>The Board Denies the Change 51</p> <p>The Board Approves the Change 52</p> <p>The Triple Constraints Are Not Impacted 54</p> <p>The Project Manager Denies the Change Request 56</p> <p>The Project Manager Approves the Change Request 57</p> <p>Process Review 59</p> <p>Exceptions 62</p> <p>Escalations 63</p> <p>Case Study 65</p> <p><b>Chapter 5: The Incremental Effect 71</b></p> <p>The Theory of Disruptions 72</p> <p>The Theory of Timing 81</p> <p>The Theory of Estimating Change Requests 83</p> <p>Case Study 85</p> <p><b>Chapter 6: Change Tracking 89</b></p> <p>Documenting a Change Request 89</p> <p>Logistics 98</p> <p>Making a Change Request Log 100</p> <p>Finishing Up 103</p> <p>Case Study 105</p> <p><b>Appendix A: Nine Knowledge Areas Refresher 111</b></p> <p><b>Appendix B: Change Management Templates. 123</b></p> <p><b>Appendix C: Calculating the Critical Path 129</b></p> <p><b>Glossary 135</b></p> <p><b>Index 141</b></p>

<b>Claudia Baca</b>, PMP, is co-author of the PMP Workbook and has tech edited several Sybex PMP books. Claudia is VP of Professional Services at QuantumPM Consulting and is a PM instructor at Colorado State University.

<b>Clear-Cut Ways to Manage Inevitable Project Changes</b> <p>If you're a typical project manager, you're probably aware of the importance of change management but may not have the time or expertise to develop a full-blown plan. Here's a quick and practical guide to applying the disciplines of proven change management practices without the rigor of complex processes.</p> <p>Part of the <i>Project Manager's Spotlight</i> series from Harbor Light Press, this straightforward book offers solutions to real-life project change scenarios. Author Claudia Baca highlights critical components of change control and equips you with tools, techniques, checklists, and templates you can put to use immediately. By following a realistic case study from start to finish, you'll see how a project manager deals with each concept. Ultimately, this book will help you establish effective guidelines for dealing with change and provide you the flexibility to minimize disruptions and derailments.</p> <p><b><i>Project Manager's Spotlight on Change Management</i> teaches you how to:</b></p> <ul type="disc"> <li>Define roles and responsibilities of the change management team</li> <li>Build a process flow one step at a time</li> <li>Design your own change management system</li> <li>Process exceptions and escalations</li> <li>Create the necessary documentation</li> </ul>

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