The Handsome TYPE 45 Daring Class Destroyer
MoD/Crown copyright 2016
This edition first published 2017
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Library of Congress Cataloging‐in‐Publication Data
Names: Crampin, Tex, 1954– author.
Title: Human factors in control room design : a practical guide for project managers and senior engineers / Tex Crampin.
Description: First edition. | Hoboken, NJ : John Wiley & Sons Inc., [2017] | Includes bibliographical references and index.
Identifiers: LCCN 2016053394 | ISBN 9781118307991 (cloth) | ISBN 9781118535660 (epub)
Subjects: LCSH: Military engineering–Handbooks, manuals, etc. | Human engineering–Handbooks, manuals, etc. | Control rooms–Design and construction.
Classification: LCC UG150 .C73 2017 | DDC 620/.46–dc23 LC record available at https://lccn.loc.gov/2016053394
Cover Design: Wiley
Cover Image: pozitivstudija/Gettyimages
To my grandfather Herbert George Crampin, Managing Director of the Crampin Steam Fishing Company Ltd from 1911, whose trawling fleet fed the nation and supported the Royal Navy during two World Wars. H.G. Crampin took over and expanded the company whose origins go back to 4 June 1897, when his uncle William Wesney Crampin commissioned his first ship the Ellen Campbell after a distinguished career going back before 1890 when he was a Skipper. The later trawlers were named after famous cricketers with seven letters. Jardine, Leyland, Hammond, Hendren and Larwood were ordered as sister ships in the 1930s; Bradman, Yardley and Statham followed, with the last launched by Sir Freddie Trueman, the England fast bowler, in the 1960s. Many trawlers were sunk during the two World Wars to the extent that the company never fully recovered after the end of World War II. The Nellie Bruce, under the command of Thomas Bell, was torpedoed off Iceland on 30 October 1916. The steam trawler Yardley represented Grimsby at the Royal Navy Portsmouth Spithead Review in 1953. My dedication is also to H.G. Crampin’s uncle and mentor, Captain William Wesney Crampin and the crew of the Grimsby sailing smack Conisbro’ Castle who risked their lives rescuing the Norwegian square rigger brig Martin Luther (Master J.C. Hansen) of Drammen, Norway, on 18 March 1890, during a severe storm for which Captain Crampin was awarded a medal for bravery by the Norwegian Royal Family. W.W. Crampin had also rescued the crew of a German trawler and was presented with an ebony box, containing a pair of binoculars, by the Kaiser. Also to Herbert William Crampin, H.G. Crampin’s son, who was awarded the OBE by Queen Elizabeth II in 1964 for services to the UK fishing industry prior to its sad decline and the sale of the Crampin Steam Fishing Company to the much larger Ross Group in 1965.
Tex Crampin was educated at Sedbergh School and Loughborough University before working at GEC‐Marconi on the Nimrod and Merlin sonar systems. Tex then moved to Singer Link‐Miles where he set up the Human Factors (HF) Group responsible for military applications of the IMAGE visual system for flight simulation and training needs analysis, flying the Harrier XW‐267 with Wing Commander Steve Jennings RAF under Armed Reconnaissance No. 3 and other military aircraft in order to establish precise military user needs for low‐level ground attack, air‐to‐air re‐fuelling, carrier deck landing and helicopter operations. He is now a Director of Liveware, having founded the company in 1986 during early collaboration with Cambridge Consultants on a military project. Liveware supports the MOD in all aspects of human factors, notably control room design and marine engineering. Tex lectures to MOD staff on military HF design and from 2000 worked on the HF aspects of the design of key operational compartments for RN warships including TYPE 45, the QEC Class of Aircraft Carriers, TYPE 26 and the MARS Tanker. Liveware’s current work now includes HF design in the nuclear industry using RN control room experience. He can be reached at tex@livewarehf.com +(44) 07818‐420620.
The title Human Factors in Control Room Design will be referred to in this document as ‘the Guide’.
The aim of the Guide is to enable rapid access to HF design information and rules of thumb. A small number of references are provided at the back of the Guide which will point readers to further guidance documentation. The intention was to avoid smothering the reader with references and to try to contain as much practical information as possible in one place.
The HF design examples in this Guide are derived from Liveware’s experience and in‐house prototyping using their software design tool. The HCIs (Human Computer Interfaces) shown are Liveware’s generic designs and do not suggest any indicative final implementation but are based mainly on experience in the design of complex Royal Navy warship control rooms. The human factors principles described are fundamentally generic and, in general, can be applied across other industries such as petrochemical, nuclear, police, fire, ambulance, coastguard, etc.
In all endeavours of Human Factors (HF) design, none is more demanding than the development of HCIs for complex systems. An HCI must accord the attention and diligence commensurate with that of a highly skilled jeweller or carpenter and the years of experience necessary in order to attain the high fidelity of design detail needed.
It has been shown that many significant disasters can be attributed to issues related to a lack of attention to human factors in some way. This can manifest itself in poor training, a hostile environment, sub‐optimal equipment or task design, or shortcomings in personnel skills and ability through ineffective operator selection. The cost of accidents is usually far more than the small investment that should have been made in human factors to reduce the risks in the first place.
It has been suggested by many experts that some past catastrophic events could have been avoided had sufficient human factors input been applied early in the design process. Examples worthy of scrutiny include:
For further information on the subject, please see references [4, 6 and 7].
The title Human Factors in Control Room Design – A Practical Guide for Project Managers and Senior Engineers will be referred to in this document as ‘the Guide.’
The Guide aims to provide easy access to practical and objective Human Factors (HF) data in order to achieve rapid and high fidelity control room design. It contains the rudiments of good HF design practice, based on years of experience by the author, in order to undertake complex control room designs quickly and accurately. This Guide does not replace more detailed and textual HF Guidance such as DefStan 00‐250 (Ref 1) and other standards, but it does enable a grasp of the key HF ‘rules‐of‐thumb’ in order that a busy project team can get on with the design quickly and hit the ground running within the realistic constraints of a ‘design advice needed now’ commercial and military working environment.
The scope of the Guide makes it applicable to all but the most specialised control rooms. It does not cover, for example, medical operating theatres or precision engineering manufacturing plants although it could easily be adapted to do so with sufficient Subject Matter Expertise (SME) input. It covers the spatial and Human‐computer Interface (HCI) aspects of those rapid reaction control rooms typified by teams of civil or military personnel striving for maximum efficiency in information management, safety and mission situational awareness. Thus it applies to control rooms used by Police, Fire, Ambulance or Coastguard personnel; chemical plants, industrial production plants, refineries, oil rigs, RN warships and submarines, Army and RAF tactical control rooms, tri‐service and NATO battle command rooms, air traffic control rooms, etc.
The development and advances in technology have allowed plant and equipment monitoring and control to move away from local control panels. Instead of arrays of dedicated controls and displays, modern control rooms are tending towards centralised remote control via flat screen multifunction displays, sometimes touch screen. However, some dedicated displays and controls should be retained for safety critical functions. This introduces new problems in that information, notably on overall situational awareness, is not readily available throughout the system. Easy‐to‐use screen navigation, together with easy‐to‐interpret screen information, is essential in order to maintain optimum system performance, enhanced safety, user comfort and reduced errors. Further, it is essential to determine what screen real estate (sometimes called glass area) will be required, early in the programme.