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eBay® Business All-in-One For Dummies®

To view this book's Cheat Sheet, simply go to www.dummies.com and search for “eBay Business All-in-One For Dummies Cheat Sheet” in the Search box.

Introduction

I’ve been selling on eBay for over two decades, since before it was eBay. My fascination with ecommerce made me realize that online sellers may not have business backgrounds, and a business book would help them set up their new business professionally. The Internet changes from year to year (as does the ecommerce market), and I am obsessive about keeping my advice for small businesses updated.

My books about eBay don’t just give you the information you can find in help pages; they give you the ins and outs of selling and connecting online, based on my daily experience and research. I also stay on top of the current trends in online and social marketing, test them out, and pass the results back to you. This book gives you more information than even many longtime sellers know.

I am lucky enough to have watched eBay evolve since 1996, a charter member of the PowerSeller program, and now a Top Rated Plus Seller. Running a business online has given me the opportunity to spend more time with my loved ones and have better control of my life. I can make my own schedule and enjoy what I’m doing because my business makes money. Owning a small business is empowering — and profitable.

But those of us who run a small business (even part time) always seem to be doing something. Buying, selling, and communicating — even when going on a vacation, our businesses keep humming. There’s no 9-to-5 schedule, no regular weekends or holidays. Our stores on eBay can always be open.

Alas, all that success and freedom takes some work. That’s why you have this book.

About This Book

This book will give you the basics, the hows and whys of setting up a business selling on eBay and on your own website. I’ve authored several best-selling books about running a business and marketing online. This book gives you the information you need to get started in one nifty (albeit heavy) volume. You can get the info found in several books about eBay all in one place. Here are some good-to-know features of this All-in-One:

Foolish Assumptions

While writing this book, I’ve made a few assumptions about you. Because you bought this book, naturally I assume you’re an intelligent person with refined tastes. Kidding aside, that may well be true — but the main assumption I’ve really made about you is that you want to find out more about eBay and selling online.

I assume also that you

You’ve probably also sold a few items and made a couple of dollars. Maybe you think eBay just might be a good place to earn a regular stream of extra income. It also helps if you’ve read my current edition of eBay For Dummies where you get familiar with the basics of eBay.

Note that eBay changes regularly, adding features and new layouts. This book keeps you focused on what’s important rather than being written about the latest shiny promotions. The location of links changes regularly too. I’ve noted the important places you need to go to and what to look out for.

If you can accept that nothing comes without a bit of effort, you might just be on the track of a new career — or a very profitable side gig.

Icons Used in This Book

I’ve written quite a few books in the For Dummies series, and all the books have cute little icons to draw your attention to special comments. Following are the ones I use, along with what they mean.

authorsays This icon indicates a story about a real event. The story may come from one of my dealings or from a fellow eBay user. I hope you find the stories interesting and learn from another user’s mistake (or dumb luck).

remember When you see this icon, it’s a friendly reminder to keep in mind the short fact that follows. No doubt it will come up again, and you’ll be ahead of the game if you remember it.

tip Here are a few words from me to you, to help you do things the easy way. I’ve made the mistakes, but you don’t have to make them too.

warning This little bomb of a fact will keep you out of trouble. Often these facts are not generally known. Be sure to read them to avoid common pitfalls.

Also, you will see sidebars (with light gray behind the text); these are important things that I like to emphasize — so don’t forget to read them.

Beyond the Book

Here, in one volume, are nine individual minibooks related to becoming an expert on eBay and online sales. Each book is broken down into individual chapters to give you more in-depth information on the subject at hand.

You will notice title pages at the beginning of each minibook (we call them parts pages) where you see what’s included in the associated minibook, and where you can go online to find more.

And don’t forget the book’s related Cheat Sheet, which is another source of quick reference information. Find it online at www.dummies.com/business/online-business/ebay.

Where to Go from Here

It’s time to open the book and dive in. For ongoing eBay-related adventures in cyberspace (the latest frontier), here are some handy destinations:

If you’d like to ask me questions personally, you can find me active on the following social media sites:

You can contact me directly from the Contact page on my website. I read all emails and try to answer as many as I can. But please remember that I’m just me. No giant staff, no big offices. I write books, research new products to help online citizens, consult with eBay sellers just like you, run an eBay business, and try to have a life.

Thank you for buying this book. Please email me and let me know about your eBay successes.

Book 1

eBay Basics

Contents at a Glance

  1. Chapter 1: Connecting with Up-to-Date Technology
    1. Starting with the Right Device
    2. Connecting to eBay without a Computer or While at Home
    3. Choosing an ISP
    4. Browsing for a Browser
  2. Chapter 2: Navigating through eBay
    1. Homing In on the Home Page
    2. Navigating eBay the Easy Way
    3. Maneuvering the Categories
    4. Exploring Home Page Search Options
  3. Chapter 3: Signing Up and Getting Started
    1. Registering on eBay
    2. Picking a Pickproof Password
    3. Selecting Your User ID
    4. Signing In to Deal
    5. eBay’s Trust & Safety Is Watching
    6. Staying Notified about the Rules
    7. Abuses You Might Report
    8. Don’t Get Caught in a Trading Violation
  4. Chapter 4: Understanding eBay Transactions
    1. Checking Out the Listing Page
    2. Bidding on Auctions
    3. Buying an Item Outright
    4. Supercategories and Specialties
  5. Chapter 5: Checking Out a Seller and Leaving Feedback
    1. Understanding and Giving Feedback
    2. Giving Detailed Seller Ratings Properly
    3. Becoming a Star
    4. Leaving Feedback with Finesse
    5. Ways to Leave Feedback
    6. You Have the Last Word — Replying to Feedback
    7. Checking Out a Seller’s Reputation
    8. Reading Feedback Reviews
    9. Getting Protection on eBay
  6. Chapter 6: Bidding to Win
    1. Understanding the Bidding Action
    2. The Secret’s in the Timing
    3. My Favorite Bidding Strategies
    4. Quick Bidding Tips
    5. Succeeding by Sniping
    6. Retracting Your Bid in an Emergency
  7. Chapter 7: Completing the Transaction
    1. Monitoring the Auction Action
    2. Checking Out
    3. Using Your Credit Card Safely
    4. Paying with PayPal
    5. Sending Payment Promptly and Securely
    6. Contacting the Seller
    7. Leaving Responsible Feedback
  8. Chapter 8: Participating in the Community
    1. Your Social Profile on eBay
    2. Reaching the World through Your Profile Page
    3. Playing Nice with Other eBay Members
    4. Going Deeper into the Community

Chapter 1

Connecting with Up-to-Date Technology

IN THIS CHAPTER

check Setting up your hardware

check Going online without your own computer

check Choosing an Internet service provider

check Getting friendly with your browser

If the whole idea of technology gives you the creeps, don’t back out now. I feel your pain. Every bit of new tech knowledge that’s entered my brain has penetrated only after a great deal of mental whining. I suffered the pain so that you wouldn’t have to.

Better yet, you don’t need to know much technology (in the true sense of the word) to run a successful online business. Most online sellers have about as much knowledge as you will after you read this chapter.