Wiley Blackwell Handbooks in Organizational Psychology

Series Editor: Jonathan Passmore

The aim of the Wiley Blackwell Handbooks in Organizational Psychology is to create a set of uniquely in‐depth reviews of contemporary research, theory and practice across critical sub‐domains of organizational psychology. Series titles will individually deliver the state‐of‐the‐art in their discipline by putting the most important contemporary work at the fingertips of academics, researchers, students and practitioners. Over time, the series will grow in into a complete reference for those seeking to develop a comprehensive understanding of the field.

Published

The Wiley‐Blackwell Handbook of the Psychology of Coaching and Mentoring

Edited by Jonathan Passmore, David B. Peterson and Teresa Freire

The Wiley‐Blackwell Handbook of the Psychology of Leadership, Change and Organizational Development

Edited by H. Skipton Leonard, Rachel Lewis, Arthur M. Freedman and Jonathan Passmore

The Wiley Blackwell Handbook of Psychology of Training, Personal Development and E‐Learning

Edited by Kurt Kraiger, Jonathan Passmore, Nuno Rebelo dos Santos and Sigmar Malvezzi

The Wiley‐Blackwell Handbook of the Psychology of Occupational Safety and Workplace Health

Edited by Sharon Clarke, Tahira M. Probst, Frank W. Guldenmund and Jonathan Passmore

Guido Hertel Guido is a Professor of Organizational and Business Psychology at the University of Münster, Germany. His research addresses emerging trends and challenges in work organizations, such as electronic human resource management, demographic changes, and synergy effects in cooperation and negotiations. He has published more than 100 chapters and journal papers, for instance, in the Journal of Applied Psychology, Journal of Organizational Behavior, Journal of Management, Journal of Occupational and Organizational Psychology, Journal of Personality and Social Psychology, Psychological Bulletin, and Research Policy. Guido is Associate Editor of Group & Organization Management, and member of the editorial boards of Organizational Psychology Review, Small Group Research, and the International Journal of Internet Science. He is also member of the founding editorial board of Work, Aging, & Retirement, and has served as guest editor of special issues for various journals such as the European Journal of Work and Organizational Psychology and the Journal of Managerial Psychology. In 2013, Guido was host and program committee chair of the sixteenth Congress of the European Association of Work and Organizational Psychology (EAWOP), and he received the Innovation Award of the German Association of Psychologists, Section Work, Organization and Business Psychology in 2015. In addition to his academic activities, Guido works as speaker, trainer, and consultant for work and business organizations.

Dianna L. Stone, PhD Dianna received her PhD from Purdue University, and is currently a Visiting Research Professor at the University at Albany and an Affiliate Professor at Virginia Tech. Her research focuses on a variety of issues including diversity in organizations, cross‐cultural issues, electronic human resource management (eHRM), e‐recruiting, e‐selection, and privacy. Results of her research have been published in the Journal of Applied Psychology, Personnel Psychology, the Academy of Management Review, Human Resource Management Review, Organizational Behavior and Human Decision Processes, and the Journal of Management. She is an Associate Editor of Human Resource Management Review, and has served as guest editor for several special issues of the journal. She is also the Editor of Research in Human Resource Management, and was the Editor for the Journal of Managerial Psychology from 2007 to 2014. In 2012 she was awarded the Sage Scholarly Achievement Award for Research on Gender and Diversity, and received the Janet Chusmir Sage Service Award in 2013 from the same division. She also received the Lead Editor Award from Emerald Publishing in 2014 and was honored with the Trailblazer Award from the PhD Project for her research on diversity and work with minority doctoral students. Dianna is a Fellow of the Society for Industrial and Organizational Psychology, the American Psychological Association, and the Association for Psychological Science.

Richard D. Johnson, PhD Richard received his PhD from the University of Maryland, USA, and is an Associate Professor of Management, Department Chair, and Director of the Human Resource Information Systems (HRIS) program at the University at Albany, State University of New York. He has published more than 50 journal articles and book chapters on topics such as human resource technology, the psychological impacts of computing, training and e‐learning, and issues surrounding the digital divide. His research has been published in outlets such as Information Systems Research, Journal of the Association for Information Systems, Human Resource Management Review, and the International Journal of Human Computer Studies. Richard is a Past Chair of Association for Information Systems Special Interest Group on Human–Computer Interaction (AIS SIGHCI) and is a Senior Editor at Data Base and an Associate Editor at AIS Transactions on Human‐Computer Interaction. He is also an editor of the book, Human Resource Information Systems: Basics, Applications and Future Directions.

Jonathan Passmore, D.Occ.Psych Jonathan is a Professor of Psychology at the University of Evora, Portugal, and Director for the Centre of Coaching & Behavioural Change, Henley Business School, UK. Prior to this, he has worked for PriceWaterhouseCoopers, IBM and OPM. He is a chartered psychologist, holds five degrees and has an international reputation for his work in coaching and leadership. He has published over 20 books on the themes of leadership, personal development and change, including editing the Association for Coaching series of coaching titles. He speaks widely at conferences across the world from the United States to Europe and Asia and has published more than 100 journal papers and book chapters. He was awarded the Association for Coaching Global Coaching Award for his contribution to practice and research in 2010, the British Psychology Society Research Award for his research into safety coaching in 2012, and the Association of Business Psychologist Chairman's Award for Excellence in 2015. He sits on the editorial board of several journals including Coaching: An International Journal and the International Coaching Psychology Review.

Bruce J. Avolio, PhD Bruce is the Mark Pigott Chair in Business Strategic Leadership at Michael G. Foster School of Business, University of Washington, USA. Bruce has published 11 books and more than 150 articles. His latest book, The First Principle of Organizational Transformation, covers organizations that have undergone successful and sustainable transformation.

Bernad Batinic Bernad is Head of Department of Work, Organizational and Media Psychology at the Johannes Kepler University, Austria. He was a founding member of the German Society for Online Research and involved in the development of several large online panels. His current research focuses on job characteristics and wellbeing, as well as the use and impact of media and new technologies.

Talya N. Bauer, PhD Talya is a Cameron Professor of Management in the Business School at Portland State University, USA. Her well‐published research focuses on recruitment, applicant reactions to selection, onboarding, and leadership. In addition, she has co‐authored three textbooks and co‐edited the Oxford Handbook of Leader‐Member Exchange.

Kenneth G. Brown, PhD Ken is an Associate Dean and Ralph L. Sheets Professor of Management and Organizations at the Tippie College of Business, University of Iowa, USA. He has a PhD in Psychology, and has served as a Fulbright Scholar at Seoul National University, South Korea. His research interests include workplace learning and development, and science‐practice connections in human resource management.

Gabriela Burlacu, PhD Gabriela is a researcher at SAP SuccessFactors, where she focuses on identifying, understanding, and communicating ways companies can effectively support their human resource management (HRM) processes using Cloud‐based solutions. She brings a primarily academic background to this role, having done extensive research on workforce age differences and HRM.

Celeste Cantu Celeste is a doctoral student in Industrial Engineering at the Tecnológico de Monterrey, Mexico. She has a degree in Electronical Engineering from Tecnológico de Monterrey and a master's in Media Management from KTH Royal Institute of Technology, Sweden. She is experienced in implementing radiofrequency identification (RFID), telehealth, and physical security systems. She also has an interest in trust issues and adoption of emerging technologies.

John M. Carroll John is a Distinguished Professor of Information Sciences and Technology at Pennsylvania State University, USA. Trained as an experimental psychologist, his research is in internet tools for collaborative learning and problem‐solving, and sustaining community. John has published 24 books and 600 papers, and received 10 fellowship/lifetime awards and an honorary doctorate in engineering.

Derek S. Chapman, PhD Derek is an Associate Professor of Industrial and Organizational Psychology at the University of Calgary, Canada. His research interests include recruiting, person–organization fit, personnel selection, and technology use in human resources.

Steven D. Charlier, PhD Steven is an Associate Professor in the Department of Management at Georgia Southern University, USA. He received his PhD in Management and Organizations from the University of Iowa. His research focuses on the impact of technology on various aspects of the modern work environment, including leadership, teams, training, and job attitudes.

Tanya Delany, PhD Tanya leads selection and onboarding for IBM, as well as talent acquisition metrics and analytics. She received her doctorate in Industrial Organizational Psychology. Tanya has 15 years' experience in organizational development and change management, surveys, job analysis, competency modeling, test development, training system design, and program evaluation.

David N. Dickter, PhD David is a Director of Interprofessional Education Research and Strategic Assessment at Western University of Health Sciences, USA. He earned his PhD in Industrial Organizational Psychology from Ohio State University. David has spent more than 20 years developing and validating psychometric assessments in internal and external consulting roles.

Alex Fradera, PhD Alex is a science writer for the British Psychological Society (BPS) Research Digest (http://digest.bps.org.uk), a consultant in workplace psychology since 2007, and the head of research for wiserbydesign.com, an organization dedicated to making sense of the world. He holds a doctorate in cognitive psychology from University College London.

Lucy L. Gilson, PhD Lucy is a Professor and Head of the Management Department at the University of Connecticut, USA. Her research focuses on individual and team creativity, why managers should want employees to be creative, team effectiveness, and virtual teams. Lucy has been published in the Academy on Management Journal, Journal of Applied Psychology, Journal of Management, Leadership Quarterly, and Group & Organization Management.

Gary W. Giumetti, PhD Gary is an Associate Professor in the Department of Psychology at Quinnipiac University, USA, where he teaches courses in and directs the concentration in Industrial Organizational Psychology. He received his PhD in Industrial Organizational Psychology from Clemson University. Gary's research focuses on organizational justice and occupational stress and health.

Anna F. Gödöllei Anna is a master's student in Industrial Organizational Psychology at the University of Calgary, Canada. Her interests include the validity and fairness of selection assessments and applicant reactions to assessment methods. Specifically, she studies gamification and how game‐based assessments may be used in the recruitment and selection of employees.

Lindsey M. Greco, PhD Lindsey is an Assistant Professor in the Department of Management at Oklahoma State University, USA. She received her PhD in Management and Organizations from the University of Iowa. Her research interests center around individual differences in counterproductive work behavior, social identity at work, and research methods.

Benjamin V. Hanrahan, PhD Benjamin is a Research Associate at the Information Sciences and Technology department at Pennsylvania State University, USA. Previously, he worked as a research scientist in the Work Practice Technology group at Xerox Research Centre Europe. He received his PhD in Computer Science from Virginia Polytechnic State University.

Sirkka L. Jarvenpaa Sirkka is the Bayless/Rauscher Pierce Refsnes Chair in Business Administration and Professor of Information Systems at the University of Texas at Austin, USA, where she serves as the Director of the Center for Business, Technology and Law and the Director of the Information Management program in the Department of Information, Risk and Operations Management.

Victor Jockin, PhD Victor earned his PhD in Psychology from the University of Minnesota, USA. As Senior Manager of Assessment Solutions at PSI Services, Victor has developed a broad range of pre‐employment assessment products. He was also instrumental in the development of PSI's online testing platform and much of its proprietary scoring code.

Andrew F. Johnson, PhD Andrew is an Assistant Professor of Management at Texas A&M University‐Corpus Christi, USA. He earned his PhD in Business Administration from the University of Texas at San Antonio. In addition to work in social networking and online learning, he studies corporate political activity.

Nicole C. Jones Young, PhD Nicole is an Assistant Professor of Management at the Franklin & Marshall College, USA. She earned her PhD in Organizational Behavior from the University of Connecticut. Her current research focuses on marginalized populations and social class as related to the selection process and organizational inclusion.

Surinder Kahai, PhD Surinder is an Associate Professor at Binghamton University, USA. Surinder's research attempts to understand how information and communication technologies mediate leadership, collaborative work, and learning. He has employed his research, which has been published in prestigious journals and presented at selective conferences, to coach many business leaders.

Carrie Kovacs, PhD Carrie is a Research Assistant at the Department of Work, Organizational and Media Psychology, Johannes Kepler University, Austria. Her current research extends her longstanding interest in research methods to the work context, with a focus on job satisfaction, worker wellbeing, and the use of wearable technologies in organizational research.

Nicole C. Krämer, PhD Nicole is a Professor for Social Psychology: Media and Communication at the University of Duisburg‐Essen, Germany. Her research addresses human–computer interaction as well as computer‐mediated communication, with a particular focus on social psychological processes and social effects.

Dianna Krueger, PhD Dianna received her PhD from the University of Texas at San Antonio, and is an Assistant Professor of Management at Tarleton State University, USA. Her research focuses on weight‐based bias, diversity, and Hispanic work issues. She has published the results of her research in the Journal of Managerial Psychology and the Business Journal of Hispanic Research.

Stefan Krumm Stefan is the Head of Department of Psychological Assessment, Differential and Personality Psychology at the Freie Universität Berlin, Germany. Among other research interests, his current focus is on knowledge, skills, and abilities as predictors of success in digital collaboration and virtual teamwork.

Shi Ying Lim Shi Ying is a PhD candidate in Information Systems at the University of Texas at Austin, USA. Her research interests include health information technology design, digital innovation, information systems strategy, and entrepreneurship.

Kimberly M. Lukaszewski, PhD Kimberly is an Associate Professor of Management at Wright State University, USA. She holds an MBA in Human Resources Information Systems (HRIS), and a PhD in Organizational Studies from the University at Albany, State University of New York. Her research focuses on HR technology, e‐recruitment, and social media.

Stela Lupushor Stela is the founder of Reframe.Work Inc. and a thought leader on the future of work and workforce analytics topics. She is consulting Fortune 100 companies on how to future‐proof their business by reframing their workforce, workplace, and work strategies and practices. She holds a diploma in Mathematics and Computer Science, has a patent pending for a social sentiment analysis tool, and is a sought‐after speaker on the topics of future of work and workforce analytics.

Günter W. Maier Günter is a Professor for Work and Organizational Psychology at Bielefeld University, Germany. He focuses on questions in the field of personnel selection, personality at work, leadership, organizational justice, innovation and creativity, personal work goals, and digitalized work. He has published more than 70 articles and chapters.

M. Travis Maynard, PhD Travis is an Associate Professor in the Department of Management at Colorado State University, USA. He received his PhD from the University of Connecticut and has conducted extensive research in the area of organizational team effectiveness. Specifically, his research interests include the role that team context has on team interactions and outcomes.

Jörg Niesenhaus, PhD Jörg is a Branch Manager at Centigrade, where he supports clients in creating software products of high usability, visual attractiveness, and technical elegance. He uses playful design elements to enhance user satisfaction and motivation. He holds a PhD in Computer Science and has worked in the games and gamification industry since 1997.

Cody J. Reeves, PhD Cody is an Assistant Professor in the Department of Organizational Leadership and Strategy at the Marriott School of Management, Brigham Young University, USA. He received his PhD in Management and Organizations from the University of Iowa. Cody's research investigates entry into teams and organizations and the forces that influence the entry process.

Ronald E. Rice, PhD Ronald is the Arthur N. Rupe Chair in Social Effects of Mass Communication at University of California, Santa Barbara, USA. He has published 13 books and more than 125 articles and 70 chapters on public communication campaigns, computer‐mediated communication, organizational communication, information science, and social networks.

Julian Schulze Julian is a Research Assistant and PhD candidate at the Department of Psychological Assessment, Differential and Personality Psychology at Freie Universität Berlin, Germany. His research interests include competencies for virtual teamwork and communication skills in face‐to‐face and computer‐mediated interactions.

John J. Sosik, PhD John is a Professor of Management and Organization and Professor‐in‐Charge of the Master of Leadership Development program at the Great Valley School of Graduate Professional Studies, Pennsylvania State University, USA. His current research interests include character and leadership development, multi‐level leadership, and e‐leadership.

Jochen J. Steil Jochen is a Professor for Robotics and Process Control at Technische Universität Braunschweig, Germany. He focuses on robot learning, human–robot interaction, programming by demonstration, and applications in production and control systems. Jochen Steil has published more than 150 papers in cognitive robotics, neural networks, and learning systems.

Stephen Takach, PhD Stephen earned his PhD in Business Administration from the University of Texas at San Antonio, and is a Lecturer at the University of New Mexico‐Valencia, USA. His research focuses on a variety of issues including justification of organizational performance, cognitive biases in strategic decision making, culturally bound firm specific advantage creation and dissemination, and social issues in work organizations.

Meinald T. Thielsch, PhD Meinald is an Akademischer Rat (Assistant Professor) at the Department of Psychology, University of Münster, Germany. He earned his PhD and habilitation in Psychology. His main work and research interests are human–computer teraction, user experience, applied research, and science–practice transfer.

Donald M. Truxillo, PhD Donald is a Professor of Psychology at Portland State University, USA, where he has done extensive research examining issues associated with older workers, including job design, age stereotypes, and work ability. He has published more than 70 peer‐reviewed journal articles and book chapters, and serves on numerous journal editorial boards.

Nico W. Van Yperen, PhD Nico is a Professor of Organizational Psychology at the University of Groningen, the Netherlands. His research interests include achievement motivation, competence, blended working, and talent development.

Matti Vartiainen, PhD Matti is a Professor of Work and Organizational Psychology at the Department of Industrial Engineering and Management, Aalto University, Finland. With his research teams, he is studying organizational innovations, new ways of working such as digital, mobile, and multi‐locational work and distributed teams and organizations, reward systems, knowledge and competence building, and e‐learning systems.

Stephan Winter, PhD Stephan is an Assistant Professor of Persuasive Communication at the University of Amsterdam, The Netherlands. His research interests include selective exposure and opinion formation in online contexts, science and crisis communication, as well as self‐presentation and self‐disclosure in social media.

Burkhard Wörtler Burkhard is a PhD student at the Department of Organizational Psychology, University of Groningen, The Netherlands. His research interests include psychological needs in the workplace, blended working, and leadership in organizations.

Humayun Zafar Humayun is an Associate Professor of Information Security and Assurance in the Department of Information Systems at Kennesaw State University, USA. He is also a Research Fellow at the Distance Learning Center. He received his doctorate from the University of Texas in San Antonio.

The digital revolution, sparked by the development of the Internet, affects all of us 24/7/365. Given that two key objectives of industrial organizational psychology are to improve productivity as well as the quality of work–life for men and women, this edited volume on the psychology of the internet at work is especially timely. To understand the wide‐ranging implications of the digital revolution in the context of work requires multilevel perspectives, and this book delivers. Indeed, the chapters are organized around three levels of analysis. At the micro level, primary concern is with the experience and behavior of the individual worker. This section of the book examines the effects of internet‐based technologies on classical industrial organizational topics such as work motivation, performance, the analysis of work to identify required competencies, and workplace health and wellbeing.

The second section of the book focuses on the effects of Internet‐based technologies at the meso level – work organizations. Here the focus is on topics such as recruiting, that is, finding talent, selecting it, developing it, leading it, and promoting effective teamwork, whether co‐located or virtual. The critical issues of trust and distrust in e‐commerce and in virtual teamwork are addressed explicitly (see Chapter 6), as are multilevel perspectives on trust that include other persons, as well as teams, organizations, brands, and even the Internet itself.

The final section of the book considers macro‐level phenomena – societies as a whole. To their credit, the editors and chapter authors explicitly recognize that the effects of internet‐based technologies have both positive and negative implications. On the one hand, these technologies have spawned many new business ideas to generate wealth, to grow the economy, and to improve the quality of life (e.g., Amazon, Google, Facebook, eBay, and millions of “apps”). On the other hand, the Internet has eroded personal privacy, it has enabled scammers, hackers, and thieves, and technologies such as machine learning and robots have led to the displacement and unemployment of many workers. Challenges wrought by the Internet at the micro, meso, and macro levels will engage industrial organizational scientist‐practitioners for years to come. Whether you are just beginning your career or are well established in it, you will find a fascinating array of intriguing ideas in every chapter of this volume. I invite you to explore each one in detail.

Wayne F. Cascio
Robert H. Reynolds Chair in Global Leadership
University of Colorado, Denver, USA