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Introduction.<br> <br> PART I: THE ENVIRONMENT.<br> <br> If It Walks Like A Duck: What Constitutes an Effective Internal Consultant?<br> <br> Creating Peer Relationships: How to Be Perceived as a Credible Partner by Line Management.<br> <br> Tools of the Trade: What You Must Possess to Avoid Being Thrown out the Door.<br> <br> PART II: THE INTERACTIONS.<br> <br> The Role of Conceptual Agreement: The Absolutely Best Way to Establish a Win/Win Project.<br> <br> Formulating the Proposal: How to Ensure that You and the Buyer Meet Each Other's Expectations.<br> <br> The Value Proposition: Why Every Client Knows What's Wanted but Not Necessarily What's Needed.<br> <br> PART III: THE INTERVENTION.<br> <br> The Pros and Cons of Living There: How to Maximize Strengths and Minimize Weaknesses.<br> <br> The Politics of Terror: How to Reconcile Tough Issues without Being Drawn and Quartered.<br> <br> Knowing When to Stop: How to Disengage, Give Credit, and (It's Allowed) Take Credit.<br> <br> PART IV: THE AFTERMATH.<br> <br> Assessing Value: How to Follow-Up and Leverage Your Success.<br> <br> The Ethical Quandaries: When to Put Up, Shut Up, and Give Up.<br> <br> More Suggested Rea dings.<br> <br> Index.<br> <br> About the Author.

<b>ALAN WEISS, PhD</b>, has consulted with hundreds of organizations around the world, including Mercedes-Benz, Hewlett-Packard, Merck, JPMorgan Chase, American Press Institute, and Times-Mirror Group. He lectures widely and has been a frequent guest on radio and television programs to discuss productivity and performance. He is also the author of twenty-one books, including <i>Getting Started in Consulting</i> and <i>Million Dollar Consulting</i>.

Praise for Organizational Consulting<br> <br> "Alan grasps the very essence of organizational consulting. It's not about foolish fads or mindless meetings, it's about relationships, trust and focusing on key issues with a sense of urgency that gets results. His principles and techniques are easy to understand and apply."<br> -Pam Farr<br> former senior vice president<br> Marriott Lodging, Marriott International, Inc.<br> <br> "What first appeals about Organizational Consulting is the pragmatic, battle-tested advice. However, the real gem is the underlying ethic-a commitment to honesty, professionalism, and rigor-that will change how you feel about being an HR professional."<br> -David Creelman<br> Chief of Content & Research<br> HR.com<br> <br> "A must-read for internal consultants-this book provides a clear road map for success."<br> -Marilyn Martiny<br> Total Customer Experience and Quality Manager<br> Hewlett-Packard

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