Details

Managing Project Stakeholders

Building a Foundation to Achieve Project Goals
1. Aufl.

von: Tres Roeder
39,99 €
Verlag:	Wiley
Format:	PDF
Veröffentl.:	16.04.2013
ISBN/EAN:	9781118504284
Sprache:	englisch
Anzahl Seiten:	256

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Beschreibungen

Titelbeschreibung

The keys to project management success delivered by one of the world's most respected experts in the field Why do some project managers achieve their project goals while others fail? Drawing on his years of experience as a recognized global expert on project management and organizational change, author Tres Roeder answers that question, and lays out a proven path to project success. Focusing on the major differences between project management and other types of management—not least of them being the temporary nature of projects versus the repetitive nature of most managerial tasks—Roeder describes best practices in all key areas of managing project stakeholders. <ul> <li>A recognized global expert on project management provides the foundational elements required for project management success</li> <li>Contributes toward the fulfillment of the continuing education required every three years to maintain PMP® accreditation</li> <li>Uses real-world scenarios and relevant case studies to present project management concepts to beginning and intermediate PMP®s</li> <li>Contains chapters on Leadership, Buy In, and Negotiation for more advanced project managers</li> </ul> (PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Inhaltsverzeichnis

Foreword xi Preface xv Acknowledgments xix Section One: Stakeholder Management Overview 1 Chapter One: What Is a Stakeholder? 3 Project Managers Must Be Nimble 3 The Balanced Approach 4 The Project Management Institute 7 Stakeholder Defined 11 Stakeholder Management Is Universal 16 Summary 16 Chapter Two: Categorizing Stakeholders 19 Benefits of Categorizing 20 Dimensions of Categorization 22 Stakeholder Engagement Assessment Matrix 25 Stakeholder Management Plan 27 Summary 28 Chapter Three: Prioritizing Stakeholders 31 Power and Interest 32 Power and Influence 35 Power and Knowledge 36 Custom Matrices 38 Stakeholder Register 38 Summary 48 Section Two: Stakeholder Groups 51 Chapter Four: Project Team Members 53 Who They Are 53 Tips for Managing Project Team Stakeholders 55 The Extended Project Management Team 63 Watch-Outs 65 Summary 67 Chapter Five: Executive Stakeholders 69 Who They Are 69 Tips for Managing Executive Stakeholders 73 Watch-Outs 84 Summary 86 Chapter Six: Other Stakeholders 87 External Stakeholders 87 Stakeholders Subject to the Change 90 Phantom Stakeholders 97 Summary 101 Section Three: Stakeholder Communication and Conflict 103 Chapter Seven: Stakeholder Communication 105 Stakeholder Communication Plan 106 Stakeholder Communication Channels 106 Holistic Approach to Communication 115 Summary 115 Chapter Eight: Managing Stakeholders in a Virtual World 117 The Continuum of Robustness 118 Risks of Virtual Teams 123 Opportunities When Working Virtually 128 Summary 131 Chapter Nine: Managing Difficult Stakeholders 133 Projects Create Tough Issues 134 Categorizing Difficult Stakeholders 134 Proceeding without the Executive Sponsor 140 Positive Attitude 140 Summary 143 Section Four: General Stakeholder Management Skills 145 Chapter Ten: Leadership 147 A Sixth Sense for Project Management® 148 Project Managers Are Leaders 149 Situational Leadership Model 155 Summary 180 Chapter Eleven: Buy-In 181 The Circle of Support Process 183 Include Stakeholders 183 Observe Stakeholders 189 Respond to Stakeholders 190 Summary 200 Chapter Twelve: Negotiation 203 Negotiation Is a Two-Way Street 204 Ten Tips for Negotiations in Projects 205 Summary 223 References 225 About the Author 227 Index 229

Autorenportrait

TRES ROEDER is a global expert on project and change management. He has been quoted by the New York Times, the Wall Street Journal, MSN Money, Microsoft Press, Human Resource Executive Online, Crain’s Cleveland Business, and others. A former consultant with Booz Allen Hamilton, Mr. Roeder founded Roeder Consulting in 2001. He has led Fortune 500 consulting engagements in areas such as corporate strategy, operations improvement, process improvement and implementation. Mr. Roeder is a PMP® with a BA in economics from the University of Illinois and an MBA from the Kellogg School of Management, Northwestern University.

Back cover copy

Why do some project managers achieve their goals while others fail? One major reason is that project management is quite different from operational management, requiring a unique set of skills and management strategies which, all too often, must be acquired on the fly by managers thrust into PM roles.But, according to author Tres Roeder, there is often a more subtle reason why even seasoned project management professionals fail: they lack the necessary “soft skills” required to successfully manage the various stakeholders involved in a project.Traditional project management thinking, Roeder explains, focuses almost exclusively on the technical and business aspects of running a project, giving little, if any, attention to the complex people side of the equation. But whether it’s developing software, organizing a new business unit, or building a shopping mall, the project manager is responsible for assembling and launching a team of stakeholders—people, many of whom may be involved in only one phase of the project—and successfully managing his or her team through to the completion of the project. Clearly, the people management skills required in such transient situations vary widely from those required by most operational managers.In this groundbreaking guide, Tres Roeder, a globally recognized expert on project management and organizational change, offers time-tested strategies and techniques for effectively identifying, categorizing, prioritizing, managing, and leading project stakeholders. Focusing on the major differences between project management and other types of management—not the least of which is the temporary nature of projects versus the repetitive nature of most operational management tasks—he describes the foundational elements of project stakeholder management. And, with the help of numerous real-world scenarios and case studies, Roeder describes best practices in all key areas of project stakeholder management, including:<ul><li>Project planning and organizing </li><li>Recruitment and team building </li><li>Resource allocation </li><li>Leadership </li><li>Stakeholder communication </li><li>Negotiation </li><li>Time management </li><li>Managing difficult stakeholders </li><li>Conflict resolution</ul></li> Why do some project managers achieve their goals while others fail? Drawing on his years of experience, Tres Roeder answers that question, analyzing common project manager mistakes and offering proven solutions for avoiding them. More importantly, he lays out a proven path to project success, making Managing Project Stakeholders an indispensable resource for managers who find themselves thrust into a project management role. It is also a valuable working reference for project management professionals (PMPs), working toward the fulfillment of the continuing education requirement for maintaining PMP accreditation.

Unpublished endorsement

“Lots of project management books teach how to deliver project objectives on-time and within budget. But very few teach how to manage the critical stakeholder dimension. This is the best that I’ve seen because it provides common-sense tools and tips for turning your stakeholders into raving fans”. —Terry Schmidt, PMP & SMP, Founder, ManagementPro.com; author, Strategic Project Management Made Simple: Practical Tools for Leaders and Teams “Mission driven organizations like The Centers for Families and Children depend on internal and/or external project managers that can successfully lead and manage all the stakeholders involved in creating, designing and executing key strategic projects. As we all know firsthand, it’s the people involved and impacted by the project, “the stakeholders,” that will make or break an organization’s ability to successfully implement a strategic project. Tres Roeder’s book Managing Project Stakeholdersprovides clear, actionable techniques and tools required to effectively “managing the stakeholders.” It is a must read for all of us managing multiple stakeholders in order to effectively implement a project on time and on budget.”—Bernadette M. Kerrigan, Chief Talent Officer