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Introduction.<br /> <br /> PART I: Who, Me? Change?<br /> <br /> Chapter 1: Expect the Unexpected.<br /> <br /> Chapter 2: What Is Changing?<br /> <br /> PART II: Over Two-Thirds of Changes Fail -- Don't Let Resistance Put You in This Statistic.<br /> <br /> Chapter 3: Resistance: Looking at Losers and Winners.<br /> <br /> Chapter 4: Don't Shoot! Resisters Aren't Your Enemies.<br /> <br /> Chapter 5: Why People Will Always Resist.<br /> <br /> Chapter 6: If Knowledge Is Power, How Do I Get More Of It?<br /> <br /> Chapter 7: Managers Resist Change, Too.<br /> <br /> Chapter 8: Skills for Working with Resistance.<br /> <br /> Chapter 9: Assessment: How's Your Organization Doing with Resistance?<br /> <br /> PART III: Planning Your Change -- From Calamari to Tiramisu.<br /> <br /> Chapter 10: Making Sure That Your First Step Is The Right One.<br /> <br /> Chapter 11: Getting Your Act Together.<br /> <br /> Chapter 12: Describing Your Present World.<br /> <br /> Chapter 13: What Does Your Brave New World Look Like?<br /> <br /> Chapter 14: Creating Your Implementation Plan -- Even When You Don't Want To.<br /> <br /> Chapter 15: Now, What Do You Tell Your Employees?<br /> <br /> Chapter 16: Assessment: How's Your Management Doing with Planning for Change?<br /> <br /> PART IV: Leading the Charge.<br /> <br /> Chapter 17: The Many Faces of Leadership.<br /> <br /> Chapter 18: Making Communication Work for You.<br /> <br /> Chapter 19: Celebrate Successes.<br /> <br /> Chapter 20: Assessment: How's Your Management Doing with Leading the Charge?<br /> <br /> PART V: Taking Care of Yourself -- No One Else Will.<br /> <br /> Chapter 21: Five Keys to Mental Mastery.<br /> <br /> Chapter 22: Powerlifting for the Mind and Body.<br /> <br /> PART VI: The Part of Tens.<br /> <br /> Chapter 23: Ten Things That Every Change Winner Does.<br /> <br /> Chapter 24: Ten Barriers to Successful Change.<br /> <br /> Index.<br /> <br /> Book Registration Information.

Beth L. Evard is an organizational psychologist and a conflict and stress management consultant. Craig A. Gipple is president of Leadership Solutions, Inc. and a change management consultant for Fortune 500 companies.

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