Details

<p>Acknowledgments iv</p> <p>Introduction vii</p> <p>Author’s Note on Sources xi</p> <p>1 Bribes . . . in the Form of Sprinkles? 1</p> <p>2 Shifts . . . in Your Expectations 19</p> <p>3 Labels . . . That Actually Make Sense 43</p> <p>4 Maps . . . Showing Where Others Can Go before Being Told 65</p> <p>5 Praise . . . without Pom-Poms Unless That’s What They Need 89</p> <p>6 Clues . . . That You Can Finally Hear 113</p> <p>7 Hope . . . in What Others Intend Despite What They Do 135</p> <p>8 Wheels . . . of Motion Not Attached to a Bus 147</p> <p>9 Habits . . . That Help You Be You and Let Them Be Them 169</p> <p>Conclusion 187</p> <p>Appendix: CORE Snapshot^™ 193</p> <p>About the Author 195</p>

<p><b>MONICA WOFFORD</b>, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specializing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She’s had the privilege of working with organizations such as Estée Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.

<p>We all have to work with people we struggle with or can’t stand to be around. The challenge is to find creative ways to handle these difficult people and still have time to do our jobs. By first understanding the four main personality types in the workplace—Commander, Organizer, Relater, and Entertainer—and recognizing which we are and how that causes us to behave, anyone can devise effective strategies for diffusing unproductive and damaging behavior in others. <p>Through a fable that any busy and productive person can relate to, <i>Make Difficult People Disappear</i> will teach you the skills and strategic plans needed to not just deal with difficult people, but also to change how you see them and how they see you. <p>Complete with a step-by-step action plan, <i>Make Difficult People Disappear</i> serves to replenish your confidence and build your skills in leading and working with those who, until now, you didn’t know how to manage. Everyone from frustrated executives to entrepreneurs tired of dealing with difficult people can learn how to change this environment immediately. <p><i>Make Difficult People Disappear</i> offers clear and concise advice, including: <ul><li>How to give yourself permission to be who you are and accept others for who they are</li> <li>Seeing the distinction between a difference and a difficulty</li> <li>Understanding behavior differences and natural reactions to stress so you can implement a plan based on these differences to make any difficulty seemingly disappear</li><li>How to use the word “cancel” in your efforts to foster a more productive and cooperative environment at home and work</li></ul> <p>Let go of the idea that people are difficult and accept yourself and others with their own unique foibles, skills, and talents—but we all know that’s easier said than done. With <i>Make Difficult People Disappear</i>, you’ll find that you get more done, get along well with others, and receive appreciation for your efforts. In fact, you may also find that all those difficult people, with all of their seemingly frustrating differences, can actually help you become a better person.

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