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<p>Foreword vii</p> <p>Preface ix</p> <p>Acknowledgments xi</p> <p>About the Authors xiii</p> <p><b>Chapter 1: Dynamics 365, Power Platform, and Machine Learning 1</b></p> <p>Introduction to Dynamics 365 1</p> <p>Introduction to Power Platform 6</p> <p>What Is Machine Learning: How Has It Evolved? 11</p> <p>Definition of Machine Learning 12</p> <p><b>Chapter 2: Artificial Intelligence and Pre- Built Machine Learning in Dynamics 365 33</b></p> <p>Azure AI Platform 33</p> <p>Azure Machine Learning Service 41</p> <p>Knowledge Mining 67</p> <p><b>Chapter 3: ML/AI Features and Their Applications in Dynamics 365 71</b></p> <p>Customer Insights 71</p> <p>Customer Service Insights 77</p> <p>Sales Insights 83</p> <p>Product Insights 95</p> <p>Virtual Agent for Customer Service in Dynamics 365 96</p> <p>Artificial Intelligence in Power Apps with AI Builder 99</p> <p>What Is Mixed Reality? 102</p> <p><b>Chapter 4: Dynamics 365 and Custom ML Models Using Azure ML 107</b></p> <p>Azure Machine Learning 108</p> <p>Azure Machine Learning Studio 115</p> <p>Azure Machine Learning Service 146</p> <p><b>Chapter 5: Deep Dive in Machine Learning Custom Models 149</b></p> <p>Azure CLI Extension 149</p> <p>Visual Studio Code 153</p> <p><b>Chapter 6: Machine Learning with Dynamics 365</b></p> <p>Use Cases 161</p> <p>ml for Finance 162</p> <p>Demand Forecasting 190</p> <p>Connected Store 192</p> <p>ml for Human Resources Management 195</p> <p>Machine Learning at the Workplace 200</p> <p>Afterword 205</p> <p>Index 207</p>

<p><b>AURELIEN CLERE</b> is a Microsoft MVP, Global Solution Architect with 10 years of experience in the Dynamics world (ERP, CRM). He is a speaker and organizes weekly webinars.</p> <p><b>VINNIE BANSAL</b> is an independent Dynamics 365 Business Advisor. He liaises between business and IT teams and serves as technical advisor to clients in assigned subject areas.

<p><b>Praise for MACHINE LEARNING WITH DYNAMICS 365 AND POWER PLATFORM</b></p> <p>"A wonderful book for MSBizApps practitioners who want to incorporate machine learning in their day-to-day work without necessarily spending an enormous amount of time going through a formal degree program."<br /><b>—Samit Saini (MVP),</b> PowerApps Champion, Heathrow Airport</p> <p>"Artificial intelligence and machine learning will empower every individual and organization to do more. This book takes you on the journey of applying it to the Microsoft Power Platform and Dynamics 365."<br /><b>—Mark Smith (MVP),</b> Microsoft Power Platform Evangelist, IBM</p> <p>"<i>Machine Learning with Dynamics 365 and Power Platform </i>is a one-of-a-kind book covering the breadth and depth of the intelligent and predictive features in Dynamics 365 business solutions. As businesses look to transform their processes from reactive to proactive, this book will guide them, providing a list of prebuilt solutions/use cases in Dynamics 365, as well as a step-by-step, practical guide on the application of Azure Machine Learning and other Microsoft AI technologies to transform business processes."<br /><b>—Shivam Pandey, </b>Principal Product Manager, Microsoft</p> <p>"The most comprehensive guide to AI and machine learning for the whole Microsoft Dynamics 365 and Power Platform Business Applications ecosystem, including use cases, reusable patterns, and tips to help you successfully adopt the benefits of machine learning rapidly across your organization. A must-have for all consultants and solution architects in the thriving Microsoft business applications space."<br /><b>—Raz Choudry, </b>Microsoft MVP; Azure Technical Architect and Dynamics 365 Consultant Developer; STEM Ambassador, Power Platform Community</p> <p>"Data is everywhere, and AI algorithms and models are more and more accessible. This statement raises a lot of questions: How do we use them? Which scenarios should they be used in? Who can use them? This practical book provides a detailed description from Low Code to Pro Code of what you can do, how, and with which technologies in the context of Microsoft Clouds (Dynamics 365, Power Platform and Azure)."<br /><b>—Mehdi El Yassir,</b> Business App Architect, Microsoft</p> <p>"<i>Machine Learning with Dynamics 365 and Power Platform</i> is a great book. From early chapters describing fundamentals to in-depth topics, this book covers the most important topics in Machine Learning by explaining the theory and applying examples. Aurelien and Vinnie have put together a concise guide that will most definitely help students and well-versed professionals gain more knowledge in this ever-growing industry."<br /><b>—Victor Dantas,</b> Microsoft MVP; Power Platform Community Ambassador</p>

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