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Introduction 1 <p>What You Can Do In A Day 1</p> <p>Foolish Assumptions 2</p> <p>Icons Used in This Book 2</p> <p>Chapter 1: Assessing Your Emotional Intelligence 3</p> <p>Feeling, Thinking, and Behaving Like an Emotionally Intelligent Person 3</p> <p>Feeling like an emotionally intelligent person 4</p> <p>Thinking like an emotionally intelligent person 5</p> <p>Behaving like an emotionally intelligent person 7</p> <p>Recognizing an Emotionally Unintelligent Person 8</p> <p>Chapter 2: Measuring Emotional Intelligence 11</p> <p>Gauging Emotional Intelligence 11</p> <p>Making the Case for Emotional Intelligence 14</p> <p>Understanding How EQ Tests Work 15</p> <p>The EQ-i 15</p> <p>The EQ-360 18</p> <p>The MSCEIT 20</p> <p>Chapter 3: Managing Your Emotions 23</p> <p>Okay, I Feel Sad, Mad, or Bad — Now What? 23</p> <p>Using cognitive restructuring to improve your mood 24</p> <p>Using methods of distraction to help you feel better 28</p> <p>Relaxation, meditation, and similar activities for emotional success 29</p> <p>Progressive relaxation 29</p> <p>Diaphragmatic or belly breathing 30</p> <p>Acupressure 31</p> <p>Purposeful distraction 32</p> <p>Becoming more mindful 33</p> <p>Working Your Way Out of a Bad Situation 34</p> <p>Short-term approaches 34</p> <p>Long-term solutions 36</p> <p>Changing Your Emotions for the Better 37</p> <p>Recognizing the importance of practice 38</p> <p>Developing a positive psychology 38</p> <p>Chapter 4: Managing Other People’s Emotions 41</p> <p>Changing How You React to Others 42</p> <p>Being aware of your gut reaction 42</p> <p>Working through alternative responses 44</p> <p>Managing the Emotions of Others 45</p> <p>Identifying where other people are coming from 46</p> <p>Establishing a realistic alternative behavior 47</p> <p>Getting a person to want to change 49</p> <p>Encountering Obnoxious People 50</p> <p>Chapter 5: Using Empathy to Improve Your</p> <p>Emotional Intelligence 53</p> <p>Knowing the Difference between Empathy and Sympathy 54</p> <p>Beginning with you, not I 54</p> <p>Knowing why the difference is important 54</p> <p>Reading Other People’s Emotions 56</p> <p>Exploring Situations in Which Empathy Can Really Help You 58</p> <p>Strengthening intimate relationships 59</p> <p>Understanding friends and relatives 60</p> <p>Dealing with tense situations that involve strangers 61</p> <p>Chapter 6: Where to Go from Here 65</p> <p>Taking Your First Steps 65</p> <p>Visiting dummies.com 66</p>

<strong>Dr. Steven Stein</strong> is a clinical psychologist and CEO of Multi-Health Systems (MHS), an internationally known psychological test publishing company. MHS is a three-time Profit 100 (fastest growing companies in Canada) winner.?A leading expert on psychological assessment and emotional intelligence, he has consulted to military and government agencies including the Canadian Forces, U.S. Air Force, Army, and Navy, special units of the Pentagon, FBI Academy, as well as corporate organizations including American Express, Air Canada, Canyon Ranch, Coca-Cola (Mexico), and professional sports teams.?Dr. Stein is Chairperson of the Psychology Foundation of Canada. He is a former assistant professor in the psychiatry department at the University of Toronto and former adjunct professor of psychology at York University in Toronto.<br />He has appeared on over 100 TV and Radio shows including Canada AM, CBC's Fifth Estate, CTV, CBC and Global News, CBC Radio, MSNBC, and many others throughout Canada and the United States. He has also been quoted in numerous print media including the Globe and Mail, National Post and Toronto Star.?Dr. Stein co-authored the international best-seller <em>The EQ Edge: Emotional Intelligence and Your Success</em> and is the author of the newly released <em>Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization</em>.<br />Dr. Stein has shared information on emotional intelligence with audiences throughout Canada, the United States, Mexico, Europe, Australia, and Asia.

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